DrückGlück: 294€ free game win not booked
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294€ free game win not booked
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maybe a little premature, but I've read so many negative things about DrückGlück in the last hour that I thought it would be better to write this post sooner rather than later.
I played at DrückGlück today and had a bit of luck. Everything went well so far, except for one or two minor snags in the games.
At one point I had a balance of ~€148 and had just played on €0.50 free spins at Tizona. The free spins were going very well (finally for me on this slot!!!), at some point I had to take a 5-minute break during the FS. After the break, I was able to start the game again as normal and finish the FS. In the end, I won €294 in free spins.
However, this amount was not booked and only the ~€148 remained.
When I call up my game activity, only a few game IDs are displayed and if I want to scroll down further, I always get an error message.
Of course, I have already written to the nice chat robot Marcus and sent him an e-mail to no avail.
Do you have any tips for me and what are the chances that I will be charged the amount retrospectively? I haven't had such a case yet (luckily!!!)...
Kind regards
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294€ free game win not booked
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Something similar happened to me at Lapalingo. A few months ago they gave me 50 free spins for a Trustpilot review. It went great I had 2 x 10 free spins and then another 20. The games ran down automatically. You couldn't press pause or anything. When the last free spin ran I had won a total of 95 euros. Immediately after the last spin was through, the page reloaded, the game restarted and a pop-up congratulated me on my win of 33 euros. What the... I looked at my game history and had to search a bit because, contrary to my expectations, there were not a total of 90 spins listed for the session but 2. One with the time and credit at the start and one with time and credit +33euro. In between was a line 59FS Admiral Nelson Bonus total. I went to the last game I played before and took a screenshot. I opened LoD and played a few spins and then saw the progress. After 10 spins I got 8 FS. When they were through I looked at the history and lo and behold! Every single spin was there... I took screenshot s and opened Live Support I asked how I could see the single spins for the Nelson session. Not all only the last 5 so from spin no 85 on. Then the chat went thinner and thinner, I got angrier and angrier. She sent link which led to the history. Me: I was just there! I took screenshots... Then she started to bite hard on the 50 FS. Only 50 not 90 etc. I left the chat. I had the remaining credit paid out. .
The free games probably took place in another server that was not recorded is my guess. Unfortunately I did not record the chat with support. In the future I will record every chat. For this purpose, a Reddit, Facebook group, or a blog telegram channel 'Wall of Shame casino support' where everyone who was screwed is invited to post the chat history. 3s is accessible to everyone and there could be trouble. But never mind. Let's name and shame them .and spam them. Everywhere they advertise cb
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294€ free game win not booked
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Hello PeterSpiegel,
In the event of incorrect payouts, the casino usually contacts the respective game Provider to check the session in question. If an error can be traced, the provider will then send a corresponding response to the casino and the casino will credit the remaining amount to your account.
In the past, I have often seen such errors from other players here on the platform, and it has also happened to me personally. Experience has shown that your remaining win will be credited to your account in any case if it can be traced.
Unfortunately, however, this can usually take a very long time, I once had a case where a player had to wait over 1-2 months, but this was actually not due to the casino, but to the game provider, because they usually really need a very long time for such requests.
I probably can't help you too much myself, as the casino only has to send your session to the game provider for Verification, but I'll keep my fingers crossed that everything turns out well and you receive your remaining balance.
Please keep us up to date, if nothing else happens and you don't receive any more replies, then please contact me again and I will at least try to find out the current status from our contact person.
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294€ free game win not booked
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I also hope that this gets sorted out.
It's just a shame that DrückGlück is so incredibly difficult to achieve.
I'll keep you up to date!
LG
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294€ free game win not booked
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bigbig
Getting the same error message over and over again when loading my game history and not getting a complete insight...
I then left it at that, wrote off the almost €300 and decided to avoid this casino in future.
Never had such a negative experience with a casino before...
Well, maybe things are better at other casinos, but I don't recommend DrückGlück.
Kind regards
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294€ free game win not booked
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I think it's so wrong to give a fake Trustpilot review for a few free spins. It says a lot about you. You're leaving other players wide open to attack and companies that pay for their reviews are highly dubious anyway. And you're joining in for a few free spins.
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294€ free game win not booked
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294€ free game win not booked
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Yes, but the ban is not enforced. This is the case with many companies, including Freecash, for example, which has over 63,000 reviews, almost all of them 5 stars, of course. Trustpilot of course knows exactly what happens when so many good reviews suddenly come in over a very short period of time. Of course, the 1, 2 and 3 star ratings don't have much effect if you throw tens of thousands of 5-star fake ratings on top of them.
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294€ free game win not booked
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Why should there be fake reviews on freecash? They haven't yet had an offer where they offered coins etc. for it. Offered for it. They are simply good
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294€ free game win not booked
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Haha, of course they are. 63,000 5-star ratings and that on a website that pays money to users for just such ratings.
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294€ free game win not booked
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Toastbrot
So you have no proof, you're just claiming stuff because you're not able to use the app properly? I don't know anyone other than you who is so dissatisfied with the app
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294€ free game win not booked
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What does that have to do with my personal experience or how much you like the site? You simply don't understand how marketing works and if you seriously believe that over 63k users will give a 5-star rating without it being a campaign, then you're just completely naive. A little media literacy certainly wouldn't do you any harm.
Even Gamblejoe only gets 3.5 stars overall and that's already very good for honest Trustpilot reviews. It is in the nature of things that dissatisfied customers are more likely to leave a review. If someone hadn't written here in the forum that you received 50 free spins for the review, then you would be arguing the same thing with Lapalingo, which also has almost only 5 stars.
Sorry, but it's really too stupid for me to discuss something so obvious. It just doesn't make sense with some people.
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294€ free game win not booked
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Falke
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294€ free game win not booked
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Unfortunately, nothing more will happen. My tickets have been hanging for 20 days and as you say, the other Offerwalls don't get back to me at all or send an automated email.
Have you noticed that before there were about 140 casinos online and now there are only 29?
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294€ free game win not booked
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and it's dark outside because you can't hear the light...
(aren't you one of the bright candles who liked the John Vegas casino guy's post?)
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