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dbosses: Verification and payout is delayed

Topic created on 04th Oct. 2023 | Page: 1 of 4 | Answers: 46 | Views: 5,831
Franzi19601
Visitor

Verification and payout is delayed

4th Oct. 2023, at 12:55 pm CEST#1
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Dear Team,
it's a disaster, I won a Jackpot totaling 55,000 EUR, I was immediately told I could withdraw weekly 5000€ - generally yes no problem.
Actually I was verified but then she suddenly wanted more documents... But now comes the strangest thing. I then got a message from another casino I have to send my credit card also... I asked dbosses what this is and why I should now send another casino my credit card (demonstrably I have deposited at Dboses only with Skrill) on it I was told if I want my money I have to send the OTHER casino my credit card (photo)... Completely crazy in my opinion...
I would like to state here briefly, I have not played with any bonus or the same, this I never use because of the conditions...
We have now day 3, I am completely ignored have no info if my documents fit, money is just on hold - support little helpful all the time just says "this just takes time", I am afraid I will not see the money. I don't know what this is about... Maybe they think I'm playing down the money, but what am I supposed to play down? I never get such a jackpot again, I would be stupid, if I would play only 1€ away... I just want my money and weekly the 5000€ to be paid out. Emails I have already written, are not answered in principle. What can I do? How likely is it that I still get my money here?
Thanks

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T0uchTheSky
Elite

Verification and payout is delayed

4th Oct. 2023, at 01:01 pm CEST#2
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A Jackpot of 55000 euros is certainly a jackpot from Slotprovider. That is, the money comes from the slot Provider, it must first be checked by the slot provider everything, whether it was all without error, then the money is transferred from provider to the casino, only then can the casino pay you. And that can probably take several weeks.

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Donnie
Elite

Verification and payout is delayed

4th Oct. 2023, at 01:10 pm CEST#3
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T0uchTheSky wrote on 04.10.2023 at 13:01: With a Jackpot of 55000 euros, it is certainly a jackpot from Slotprovider. That is, the money comes from the slot Provider, it must first be checked by the slot provider everything, whether it was all without error, then the money is transferred from provider to the casino, only then can the casino pay you out. And that can probably take several weeks.

So I understand that he has problems with Verification and they want him to send documents to another casino. Is here again just a case of harassment to not want to pay out the coal

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Franzi19601
Visitor

Verification and payout is delayed

4th Oct. 2023, at 01:13 pm CEST#4
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Is this casino generally reputable? I mean do I actually get this money? If it takes several weeks, why doesn't anyone say it? It all seems very unprofessional.
I won the money on a "book" of something...
I'm curious if you ever get to see the 5000€ weekly.
Thanks anyway for the information

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Skylame7x
Visitor

Verification and payout is delayed

4th Oct. 2023, at 01:13 pm CEST#5
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I feel for you, I have the exact same thing with Casiqo. They hardly respond and want any documents all the time. I am also at a loss

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Franzi19601
Visitor

Verification and payout is delayed

4th Oct. 2023, at 01:25 pm CEST#6
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I do not understand the sense and purpose behind it, with such an amount I do not touch anything more, it must be clear to one that it is really a lot of money, I had here so the fear that think maybe one plays 55,000 away, but that would be totally crazy.
I now got from support the info that my account was finally verified hours ago... I got no email nothing... when I asked when now times the first 5000€ arrives she said again "we have now ml 48h time to check your withdrawal request"
Normally this is no longer... So more or less they check it once and let's see if then money comes...

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B****3

Verification and payout is delayed

4th Oct. 2023, at 01:46 pm CEST#7
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Liked this post: Avatar von Langhans_innen Langhans_innen, Avatar von Max_Bet Max_Bet

Franzi19601 wrote on 04.10.2023 at 13:25: I do not understand the purpose behind it, at such an amount I stir nothing more, it must be clear to one that it is really a lot of money, I had here so the fear that think maybe one plays 55,000 away, but that would be totally crazy.
I now got from support the info that my account was finally verified hours ago... I got no email nothing... when I asked when now times the first 5000€ arrives she said again "we have now ml 48h time to check your withdrawal request"
Normally this is no longer... So more or less they check it once and let's see if then money comes...

First of all try to calm down.


With a Jackpot you just need patience!

Yes it's hard but that's the way it is, your excitement and hectic do not bring you further.

You can see that the process is progressing, albeit very slowly and laboriously.

You will get your money.

Then just play somewhere else ne round to distract you.
The casino unfortunately sits at the longer lever and that is unfortunately the sad truth!

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Goldenbrightshine
Amateur

Verification and payout is delayed

4th Oct. 2023, at 03:08 pm CEST#8
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Wow congratulations on the win, I'll keep my fingers crossed that you get your win soon on your account

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Franzi19601
Visitor

Verification and payout is delayed

4th Oct. 2023, at 03:26 pm CEST#9
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As I said it's about communication, you are completely in the dark, no feedback, no plan - if they say zb. The money will take about 1 week, then you can act on it, but to permanently get the answer "we do not know, it may take time", then request any documents, although everything is verified - seems very unseriös, I have no problem to pay me every week 5000 € is completely ok, but if that is now the next weeks always such a drama then hallelujah, then I'm afraid of it already

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Paddington
Expert

Verification and payout is delayed

5th Oct. 2023, at 09:19 am CEST#10
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The casino is reputable and you will get your money. Just keep calm and wait! Which casino was that where you should send your credit card? Certainly belongs to the same group.

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Falke
Expert

Verification and payout is delayed

5th Oct. 2023, at 07:46 pm CEST#11
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Just stay calm. If you are now fully verified according to them, then be patient. That is already a very good sign.

Do not send them any credit cards or anything else that you did not use for the deposit.

Is it actually a progressive Jackpot? Because then they have to pay out the money all at once.

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Franzi19601
Visitor

Verification and payout is delayed

5th Oct. 2023, at 09:08 pm CEST#12
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It was the game Book of fall. Had at the free spins all, and had played quite high.
They say they can only pay out 5000€ a week, but like I said I don't care. I got an email from Nordslot to send the credit card data, I mentioned that I did not Deposit Beüi dbosses with credit card and they said if I do not send it they can not verify it... this I found very very unprofessional.
I was today again in the chat, they apologize constantly that it takes longer but generally no one knows just what, I'm just curious when the first 5000 are on the account, day 5 and it has not yet arrived ..

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Falke
Expert

Verification and payout is delayed

6th Oct. 2023, at 03:47 am CEST#13
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Franzi19601 wrote on 05.10.2023 at 21:08: It was the game Book of fall. Had at the free spins all, and had played quite high.
They say they may only pay out 5000€ a week, but like I said I don't care. I got an email from Nordslot to send the credit card data, I mentioned that I did not Deposit Beüi dbosses with credit card and they said if I do not send it they can not verify it... this I found very very unprofessional.
I was today again in the chat, they apologize constantly that it takes longer but generally no one knows just what, I'm just curious when the first 5000 are on the account, day 5 and it has not yet arrived ..

But you are now verified according to the chat?


Another casino has nothing to do with your win. I've never heard that if you win at Casino X, you have to verify it at Casino Y.

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Franzi19601
Visitor

Verification and payout is delayed

6th Oct. 2023, at 11:15 am CEST#14
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Yes, I finally got an email after 5 days that the Verification fits, but do not worry day 6 and no one knows when what does..

There is hardly any communication, this support always says only "we have unfortunately no insight" wait wait, if I on the alleged 48h references it is only "yes sorry takes longer"

I mean I have 5000 eur paid out - not a million..

That's why I actually just want my money then I'm gone ...: I play at dbosses but I have to verify at Nordslot and send them credit card stuff ... I say yes I've never heard before
Aufjeden case until today no EUR seen - I doubt yes that there is still what comes

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gamble1
Icon

Verification and payout is delayed

6th Oct. 2023, at 06:05 pm CEST#15
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Falcon wrote on 06.10.2023 at 03:47:

But you are verified now according to the chat?


Another casino has nothing to do with your win. I've never heard that if you win at Casino X, you have to verify it at Casino Y.


Well, there was already just the Gammix group and as far as I have it right in my head their Curacao offshoot have done something like this before I think I've heard of it at N1 too


Mostly they do this because groups like Gammix or N1 have a head office that manages payments and verifications and this head office regulates the affairs of all casinos of the group so it is also logical if they have insight where you have deposited with which method

Can you imagine a little like an Aldi or Kaufland your salary comes from the Kaufland or Aldi headquarters in XYZ although you could theoretically work in any Aldi or Kaufland in DE there is also always a manager and employees but with less authority than the head office

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