dbosses: Requested payout amount not paid out

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Doris173 wrote on 21.02.2023 at 19:52: Had played to 600.00 win. On my account is still no amount to the Auszahlung sufgeschienen. Thereupon I had asked in the chat when there is a payout, there I was told that I had to few points. A transfer to make from the account page was not possible. All clear so far. Since they have conditions that just make a withdrawal not possible ( turnover, bonus etc) then I had won further to €,929.00 win. I looked at my account and then saw that the entire amount was also in cash to see.I entered the same my bank details and 800.00 as the transfer amount. Next day my request was canceled???? Now I write back and forth for 2 days already. They refer to the terms of use and my incorrect game. I would have played what should not have been with the bonus according to terms of use. Now I ask at least 5 times why on the account then an amount is ready for withdrawal, the data can also be entered but the transfer is rejected? If my game was wrong, why is then an amount for transfer unlocked? No answer only stupid questions, I should ask a question, then the answer I would have the answer beautiful, or- it is decided that nothing is paid back or something like that. But the most important thing for them are the terms of use. They seem to take precedence over the information in the user account

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Doris173 wrote on 21.02.2023 at 19:52: Had played to 600.00 win. On my account is still no amount to the Auszahlung sufgeschienen. Thereupon I had asked in the chat when there is a payout, there I was told that I had to few points. A transfer to make from the account page was not possible. All clear so far. Since they have conditions that just make a withdrawal not possible ( turnover, bonus etc) then I had won further to €,929.00 win. I looked at my account and then saw that the entire amount was also in cash to see.I entered the same my bank details and 800.00 as the transfer amount. Next day my request was canceled???? Now I write back and forth for 2 days already. They refer to the terms of use and my incorrect game. I would have played what should not have been with the bonus according to terms of use. Now I ask at least 5 times why on the account then an amount is ready for withdrawal, the data can also be entered but the transfer is rejected? If my game was wrong, why is then an amount for transfer unlocked? No answer only stupid questions, I should ask a question, then the answer I would have the answer beautiful, or- it is decided that nothing is paid back or something like that. But the most important thing for them are the terms of use. They seem to take precedence over the information in the user account

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Gigi55 wrote on 02/22/2023 at 10:18 AM:

I had also already, had 1 € too little deposited, zack 600 € canceled


Best you never play with bonus

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Langhans wrote on 22.02.2023 at 11:01 am:

in what way "1€ too little deposited"? In the sense of 1€ too little wagered, then requested unauthorized withdrawal, which is why that was cancelled along with the bonus winnings? Like this?

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gamble1 wrote on 22.02.2023 at 15:16:

Believe she means in the sense of from 51 € 5000 payout below only 5 times Deposit

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Langhans wrote on 22.02.2023 at 11:01 am:

in what way "1€ too little deposited"? In the sense of 1€ too little wagered, then requested unauthorized withdrawal, which is why that was cancelled along with the bonus winnings? Like this?

gamble1 wrote on 22.02.2023 at 15:16:

Believe she means in the sense of from 51 € 5000 payout below only 5 times Deposit

This post has been translated automatically

This post has been translated automatically