dbosses: [solved] Dbosses keeps my wins in the amount of 10 000 euros and closes my account
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[solved] Dbosses keeps my wins in the amount of 10 000 euros and closes my...
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20 k they paid out 5k every week. So far so good. I still had 5 k in payout. Then I got from the casino Cashback about 1000 euros but were only valid for one day and according to bonus conditions are expired after 24 st and are removed from the account, which was not the case. They were still on my account on the second day and I have the 1000 completely gambled away to zero
Then I canceled the last 5k payout and played mystery museum and won 5k on top of that and brought 10k to payout. Then a day later I get an email from the casino that they have permanently locked my account and confiscated my payout of 10k. The reason is that I have won more than 5 times the cashback bonus which can not be because I have gambled on zero and because I have violated the Bonus terms and conditions by playing the cashback bonus. But what does that have to do with the payout of 5k is unaffected by this
The whole thing happened 2 days ago and yesterday I filed a complaint with casino guru but still the case has not been opened and the mga I have also written but they also take forever
Have also email traffic with dbosses and told them that I complained. Now they want to wait for the mga arbitration instead of just paying me my remaining winnings and I withdraw everything and give them a praise
Please help me gamble Joe get back my remaining wins of 10000 euros
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[solved] Dbosses keeps my wins in the amount of 10 000 euros and closes my...
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Well that sounds funny
Think someone from the team can help you to clarify the whole thing the MGA will do nothing at first because they expect that first a conciliation board lies in between and only then starts the authority there times
Possibly it is only a misunderstanding write best times someone from the GJ team to
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[solved] Dbosses keeps my wins in the amount of 10 000 euros and closes my...
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Alias
I suspect the canceled 5k payout was "added" to the original Cashback amount. Since the max cashout for cashback is 5x, it seems that you have already reached the max cashout with the cancellation. By winning another 5k you are of course above and for dbosses seems to be a bonus violation, which justifies a blocking of the account and confiscation of funds.
Such "misunderstandings" seem to be normal at Gammix.
As Gamble has written, the MGA only starts to work when there is an arbitration board in between. This means that this body tries to mediate between you and the casino or to eliminate the problem and only if this does not succeed the MGA starts to work
According to the MGA license, the EADR Limited is the responsible "arbitration body. However, when trying to enter the site, I am constantly shown " Error establishing a database connection". I would not be surprised if there is even a license violation on the part of Gammix.
Whether or to what extent for example https://madre-online.eu/de/ or others can do something I do not know
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[solved] Dbosses keeps my wins in the amount of 10 000 euros and closes my...
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Normally the site works without problems, probably there are technical problems at the moment.
@Alias
In principle it is good that the MGA has already been informed. Should you have played your Cashback balance to 0.00 and not used it to collect Scatters ( e.g. lil Devil), then you will certainly receive your remaining money!
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[solved] Dbosses keeps my wins in the amount of 10 000 euros and closes my...
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@expresident
yes that sounds very plausible what you say. Thanks for the detailed explanation. I didn't know about this arbitration board until now / I thought that's what gamble Joe does or something with the casino
So now I wait or what do I do now exactly.
I hope that this is quickly clarified with the arbitration board, etc..
I have no desire to wait weeks for my money won. I was really looking forward to it
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[solved] Dbosses keeps my wins in the amount of 10 000 euros and closes my...
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@Royal777
Yes I played the cshback down to zero and did not use it to collect lil devil scatters or anything like that.
It was then completely gone with no benefit or win from it.
Only after that I canceled the payouts of 2500 euros each and played mystery museum and won 5000 in addition and then brought 10 000 euros to the payout.
I hope that I get my remaining money quickly
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[solved] Dbosses keeps my wins in the amount of 10 000 euros and closes my...
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@Royal777
Apparently the site https://eadr.org/de/ is working again and it really seems to have been only technical problems
I'm afraid, however, that the "I hope to receive my remaining money quickly" will probably not work. EADR has 90 days after receiving your "problem", or this period can be extended. From the procedural rules of the EADR :
2.9 Upon receipt of all documents, EADR will complete the procedure within 90 calendar days at the latest. In particularly complex cases, EADR is entitled to extend the 90 calendar day period after notifying both parties.
So contact them, send them everything you can and then exercise patience
Edit by Caro: font color has been adjusted
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[solved] Dbosses keeps my wins in the amount of 10 000 euros and closes my...
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Hello dear readers,
I would like to thank Caro for helping me with my problem. I would also like to thank the manager Caro contacted for me.
The casino has credited me the 10000 Euro again and I am in the process of making withdrawal requests
Still thanks at this point especially to Caro and to Gamblejoe and the manager and the casino and all involved
I will always choose Gamblejoe in the future when it comes to online casinos.
With best regards
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