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dbosses: [solved] dbosses cancels win of 2650 euro (Page 2)

Topic created on 14th Sep. 2022 | Page: 2 of 2 | Answers: 15 | Views: 1,898
gamble1
Icon
Royal777 wrote on 09/15/2022 at 19:00

That's right, I see the player clearly in the right. I hope the thread creator will speak up again. Maybe the moderators can help, that problem should be solvable....

I'm just annoyed the theater always either that was changed and someone has simply slept from the finance department or option two we would be back to this crap brazen well vill he takes it just like that policy where people are deprived of their money in the hope they do not know your options

This annoys me with so many things the casino employees could just as well start at the tax office or at the job center they have the same policy according to the motto oh what that already fits the people just take it like that

What is that ? You always have to process other people half-heartedly? Do your f**king job properly for once and look closely at everything is always carried out on the backs of normal people and most forget that they would be without the normal people the "customers" nothing

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skipp71
Visitor
I don't think it's the "simple" employees, they will probably only have to work according to certain specifications



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Caro
Expert
I just forwarded it to the manager, he'll look at it first thing in the morning. I'll keep you guys posted.

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bernd30
update

the following email i received today at 9 am

Hello,
we are writing to you regarding your voided balance of €2503.73.
Please note that the case has been reviewed and the list of blocked games has been updated after you wagered the bonus
According to the management's decision, the devalued amount has been transferred back to your balance.
We apologize for the inconvenience and thank you for your understanding.
Sincerely yours,
Payment cashier

the case is solved


thanks to all involved I am glad that I get my money

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Falko
Icon

bernd30 wrote on 15.09.2022 at 20:26: update

the following email i received today at 9am

Hello,
we are writing to you regarding your cancelled credit of 2503,73 €.
Please note that the case has been reviewed and the list of blocked games has been updated after you wagered the bonus
According to the management's decision, the devalued amount has been transferred back to your balance.
We apologize for the inconvenience and thank you for your understanding.
Sincerely yours,
Payment cashier

the case is solved


thanks to all involved i am glad that i will get my money

Awesome it must feel like you won 2x as much

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Caro
Expert
After the case could be clarified, I will close the thread.

This thread was closed

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