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CrazePlay Casino: [solved] craze play casino does not pay out in full !

Topic created on 04th Apr. 2021 | Page: 1 of 1 | Answers: 6 | Views: 2,254
G****n

[solved] craze play casino does not pay out in full !

4th Apr. 2021, at 05:48 pm CEST#1
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Hello to all Gamblejoe members,

I have the following problem with craze play casino. I deposited 50 euros with 50% bonus and after the turnover requirements I was able to request 1050 euros for withdrawal

The next day I received an email from the finance department and it was explained to me that my withdrawal of 1050 euros was cancelled because I have a maximum withdrawal limit, thus 550 euros was cancelled. I am only entitled to 500 euros . In the terms and conditions it says the following

"The maximum cashable cap with every bonus claimed is 5000 EUR (or the equivalent in any other currency) for Deposit made over 50 EUR (or the equivalent in any other currency). Any deposit match bonus promotions triggered with deposits below 50 EUR (or the equivalent in any other currency) will be subject to a max cap win of x 10 the amount of the original deposit."

But since I deposited exactly 50 euros, I think my withdrawal limit is 5000 euros. I mean 50 euro is not less than 50 euro. But that's why I am here and hope someone can help me. I am very grateful if someone can help me who is in the right here.

Even if the casino is in the right, I can only advise everyone not to play in this casino. Such conditions are simply not fair, of course you can read through this before but still I think that such terms and conditions are very misleading. Likewise, the bonus with a wager of 40x bonus and deposit is also very difficult to create and even then there are withdrawal limits. Simply unbelievable. But yes I hope someone can help me. Thanks a lot !

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Hidaruma
Top Member

[solved] craze play casino does not pay out in full !

4th Apr. 2021, at 06:12 pm CEST#2
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Exactly 50 € are unfortunately not "over 50 €". These are nasty conditions, but it will probably not go beyond the 500 €.

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Falke
Expert

[solved] craze play casino does not pay out in full !

4th Apr. 2021, at 07:03 pm CEST#3
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I would never accept such a bonus under such conditions

A bonus is an advantage for the casinos simply because of the obligatory turnover conditions. As soon as you have converted these, however, the remaining money must be real money without exception. Installing a Max Cash with a Deposit bonus is the lowest level and such a casino should be avoided completely.

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G****n

[solved] craze play casino does not pay out in full !

4th Apr. 2021, at 07:36 pm CEST#4
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Falke wrote on 04/04/2021 at 19:03: I would never accept such a bonus at such conditions

A bonus is an advantage for the casinos just because of the mandatory turnover requirements. As soon as one has converted these however the remaining money must be without exception real money. Installing a Max Cash with a Deposit bonus is the lowest level and such a casino should be avoided completely.

Thanks for your comment!
I see the same as you, unfortunately I have not read so exactly the terms and conditions but find that it is very misleading, because exactly 50 euros are just not under 50 euros, so that directly the paragraph is applied with 10 times the maximum payout amount.l, instead of the 5000 euro payout limit. Such casinos or terms and conditions should definitely be prohibited! Can also not understand how such a casino wants to keep customers. I mean I have not won 100k there

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Goeki72
Experienced

[solved] craze play casino does not pay out in full !

4th Apr. 2021, at 08:53 pm CEST#5
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What does the MGA actually do full-time?

The GTCs are not Moses' tablets of stone.

When depositing, all relevant information such as total turnover/ob sticky/max win must be visible.
Furthermore, it must be stipulated that you can not violate the rules.

If they can't manage that, then good night.

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G****n

[solved] craze play casino does not pay out in full !

7th Apr. 2021, at 02:26 pm CEST#2
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Small update on the incident,

I had written to Caro and asked her to help me with the matter
Thereupon she has contacted the manager and explained the case. Long story short, my win was completely refunded to me! Thanks again to Caro, who really helped me very quickly!
Really top!!! Thank you very much ! <3

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Caro
Expert

[solved] craze play casino does not pay out in full !

7th Apr. 2021, at 02:42 pm CEST#3
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After the case is settled, I will close the thread.

This topic was closed

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