Hi, I deposited 30 euros and used the 135% bonus. So 70.50 play money. So I successfully wagered 2807 euros. I then withdrew 600 euros. Today then the disillusionment, email from the casino with the words 600 euros were adjusted to 202.50 because the depositor can be paid out a maximum of x5. In my case, 40.50 bonus x5 equals 202.50. I then asked the support why only the 40.50 were recognized, since I had used an additional 30 euros, i.e. 70.50. So x5 should have changed to at least over 350 euros. The support agreed with me but also said that they could not do anything. So my question now is, does anyone have any experience of whether it's worth taking action? I would at least like to have the 350 euros instead of the 202 as a matter of principle.
I think the casino adheres to its terms and conditions, which, as you write, are not hidden but easy to find under "bonus terms".
"2.2.5 From time to time, you may receive special email promotions that are not listed among the promotions visible on the casino website. These may include percentage reload Bonuses, free spins or both. Unless expressly stated otherwise in the email, the maximum win that can be paid out from such a promotion is five times the original bonus amount, the amount from free spins, or both, depending on the type of offer."
It all makes sense to me. However, I don't understand what you are describing 😄
This gives me 40.50 (bonus) x 5 = 202.50
Before you play with a bonus you should read the terms and conditions carefully, unfortunately most people don't do this and are then surprised.
This is definitely a total exclusion criterion for me. It's certainly my own fault, but it's still annoying for me, especially as I had previously been in contact with support. Despite all this, they're now even pushing around the 202 euros and asking for new documents over and over again, even though my account is fully verified. For me it is definitely clear that Crazeplay is not to be recommended.
Pneumatic wrote on 03.04.2025 at 17:22: So I think the casino adheres to its terms and conditions, which, as you write, are not hidden at all but are easy to find under "bonus terms".
"2.2.5 From time to time, you may receive special email promotions that are not listed among the promotions visible on the casino website. These may include percentage reload Bonuses, free spins or both. Unless expressly stated otherwise in the email, the maximum win that can be paid out from such a promotion is five times the original bonus amount, the amount from free spins, or both, depending on the type of offer."
It all makes sense to me. However, I don't understand what you are describing 😄
This gives me 40.50 (bonus) x 5 = 202.50
Before you play with bonuses you should read the terms and conditions carefully, unfortunately most people don't do this and are then surprised.
For my part, I only found the terms and conditions in English and used a translator to see if there was anything to consider. Well, as I said, it's an absolute garbage casino for me.
upola wrote on 03.04.2025 at 18:14: How do you want to fight this?
First and foremost, I am referring to the statement from support which was wrong in retrospect and in this case cost me 400 euros, although they have not paid out a cent so far.
First and foremost, I am referring to the statement from support which was wrong in retrospect and in this case cost me 400 euros, although they have not paid out a cent so far.
Nevertheless, it's not entirely clear to me how you want to take action against this.
After speaking with the Crazeplay contact, the player's balance has been adjusted and the missing amount has been credited to his account. Another problem is currently being dealt with, but this should hopefully be resolved soon.
[solved] Hidden Agbs
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Many thanks for your help
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[solved] Hidden Agbs
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"2.2.5 From time to time, you may receive special email promotions that are not listed among the promotions visible on the casino website. These may include percentage reload Bonuses, free spins or both. Unless expressly stated otherwise in the email, the maximum win that can be paid out from such a promotion is five times the original bonus amount, the amount from free spins, or both, depending on the type of offer."
It all makes sense to me. However, I don't understand what you are describing 😄
This gives me 40.50 (bonus) x 5 = 202.50
Before you play with a bonus you should read the terms and conditions carefully, unfortunately most people don't do this and are then surprised.
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[solved] Hidden Agbs
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[solved] Hidden Agbs
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[solved] Hidden Agbs
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For my part, I only found the terms and conditions in English and used a translator to see if there was anything to consider. Well, as I said, it's an absolute garbage casino for me.
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[solved] Hidden Agbs
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First and foremost, I am referring to the statement from support which was wrong in retrospect and in this case cost me 400 euros, although they have not paid out a cent so far.
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[solved] Hidden Agbs
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Nevertheless, it's not entirely clear to me how you want to take action against this.
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[solved] Hidden Agbs
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After speaking with the Crazeplay contact, the player's balance has been adjusted and the missing amount has been credited to his account. Another problem is currently being dealt with, but this should hopefully be resolved soon.
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[solved] Hidden Agbs
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[solved] Hidden Agbs
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Now that the problem has been solved, I will close the thread.
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