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CrazePlay Casino: [solved] Hidden Agbs

Topic created on 03rd Apr. 2025 | Page: 1 of 1 | Answers: 9 | Views: 419
Kingeckrim
Visitor

[solved] Hidden Agbs

3rd Apr. 2025, at 03:54 pm CEST#1
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Hi, I deposited 30 euros and used the 135% bonus. So 70.50 play money. So I successfully wagered 2807 euros. I then withdrew 600 euros. Today then the disillusionment, email from the casino with the words 600 euros were adjusted to 202.50 because the depositor can be paid out a maximum of x5. In my case, 40.50 bonus x5 equals 202.50. I then asked the support why only the 40.50 were recognized, since I had used an additional 30 euros, i.e. 70.50. So x5 should have changed to at least over 350 euros. The support agreed with me but also said that they could not do anything. So my question now is, does anyone have any experience of whether it's worth taking action? I would at least like to have the 350 euros instead of the 202 as a matter of principle.

Many thanks for your help

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Pneumatic
Top Member

[solved] Hidden Agbs

3rd Apr. 2025, at 05:22 pm CEST#2
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I think the casino adheres to its terms and conditions, which, as you write, are not hidden but easy to find under "bonus terms".

"2.2.5 From time to time, you may receive special email promotions that are not listed among the promotions visible on the casino website. These may include percentage reload Bonuses, free spins or both. Unless expressly stated otherwise in the email, the maximum win that can be paid out from such a promotion is five times the original bonus amount, the amount from free spins, or both, depending on the type of offer."

It all makes sense to me. However, I don't understand what you are describing 😄

This gives me 40.50 (bonus) x 5 = 202.50

Before you play with a bonus you should read the terms and conditions carefully, unfortunately most people don't do this and are then surprised.

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upola
Legend

[solved] Hidden Agbs

3rd Apr. 2025, at 06:14 pm CEST#3
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How are you going to tackle this?

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Kingeckrim
Visitor

[solved] Hidden Agbs

4th Apr. 2025, at 12:32 pm CEST#4
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This is definitely a total exclusion criterion for me. It's certainly my own fault, but it's still annoying for me, especially as I had previously been in contact with support. Despite all this, they're now even pushing around the 202 euros and asking for new documents over and over again, even though my account is fully verified. For me it is definitely clear that Crazeplay is not to be recommended.

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Kingeckrim
Visitor

[solved] Hidden Agbs

4th Apr. 2025, at 12:34 pm CEST#5
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Pneumatic wrote on 03.04.2025 at 17:22: So I think the casino adheres to its terms and conditions, which, as you write, are not hidden at all but are easy to find under "bonus terms".

"2.2.5 From time to time, you may receive special email promotions that are not listed among the promotions visible on the casino website. These may include percentage reload Bonuses, free spins or both. Unless expressly stated otherwise in the email, the maximum win that can be paid out from such a promotion is five times the original bonus amount, the amount from free spins, or both, depending on the type of offer."

It all makes sense to me. However, I don't understand what you are describing 😄

This gives me 40.50 (bonus) x 5 = 202.50

Before you play with bonuses you should read the terms and conditions carefully, unfortunately most people don't do this and are then surprised.

For my part, I only found the terms and conditions in English and used a translator to see if there was anything to consider. Well, as I said, it's an absolute garbage casino for me.

This post has been translated automatically

Kingeckrim
Visitor

[solved] Hidden Agbs

4th Apr. 2025, at 12:35 pm CEST#6
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upola wrote on 03.04.2025 at 18:14: How do you want to fight this?

First and foremost, I am referring to the statement from support which was wrong in retrospect and in this case cost me 400 euros, although they have not paid out a cent so far.

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upola
Legend

[solved] Hidden Agbs

4th Apr. 2025, at 02:37 pm CEST#7
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Kingeckrim wrote on 04/04/2025 12:35:

First and foremost, I am referring to the statement from support which was wrong in retrospect and in this case cost me 400 euros, although they have not paid out a cent so far.

Nevertheless, it's not entirely clear to me how you want to take action against this.

This post has been translated automatically

Julian
Elite

[solved] Hidden Agbs

4th Apr. 2025, at 03:12 pm CEST#8
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Liked this post: Avatar von BigAl87 BigAl87, Avatar von Deadspin Deadspin, Avatar von garfield68 garfield68
Update on the case:

After speaking with the Crazeplay contact, the player's balance has been adjusted and the missing amount has been credited to his account. Another problem is currently being dealt with, but this should hopefully be resolved soon.

This post has been translated automatically

Deadspin
Experienced

[solved] Hidden Agbs

4th Apr. 2025, at 05:39 pm CEST#9
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Simply boss-like. I'd like someone like that for everyday life and everything else

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Julian
Elite

[solved] Hidden Agbs

6th Apr. 2025, at 11:11 am CEST#10
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All problems (including with Verification and everything else) should be solved, and the thread author should have already received his payout.

Now that the problem has been solved, I will close the thread.

This thread has been closed

This post has been translated automatically

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