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CrazePlay Casino: [solved] Crazeplay scam ! (Page 3)

Topic created on 10th Jan. 2023 | Page: 3 of 5 | Answers: 49 | Views: 5,248
mowolum
Elite

[solved] Crazeplay scam !

10th Jan. 2023, at 07:44 pm CET#20
1 Like

Liked this post: Avatar von Amu10 Amu10

Amu10 wrote on 10/01/2023 at 19:39:

It's not me who violated netiquette But I do not let myself be sold for stupid when I know exactly that I am right. By the way, the casino has reported and my ürsprübgliche Deposit is aufjedenfall times not lost 😌 as it looks I will still get back 😁

Well you see,

most of the time it settles itself

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Amu10
Rookie

[solved] Crazeplay scam !

10th Jan. 2023, at 07:47 pm CET#21
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Donnie wrote on 10/01/2023 at 18:19:

I don't know if it was like that,he doesn't answer anymore.But if it was like that he had 1050€ on the clock before his first bet,you could have contacted support with the request to delete the Bonus money and only want to play with real money

As already mentioned several times I had gesehn that I had a balance of 50Euro. But since I made sure when I signed up never to get Bonuses I assumed that it is a Cashback that I can use normally as in any other casino. I would understand your point if I had been notified by sms or email about the bonus. Furthermore, after 3 Blackjack hands I wrote the chat support just to be on the safe side and he said yes continue with slots everything will be ok.


But when I made the wager, the delay began and they suddenly turned against me. Why not immediately when I gave notice in the chat?

Sorry but with a High Roller I find that you do not have to react because of such a trifle in this way the word customer loyalty loses more and more importance nowadays.

Fortunately, I will get my Deposit back and will never deposit anything again so everything went reasonably well can be said.

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frapi07
Elite

[solved] Crazeplay scam !

10th Jan. 2023, at 08:07 pm CET#22
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Too bad about the win, but at least you get your Deposit back. What some wanted to tell you is that you have at least a partial debt. You saw that you had funds. Your mistake was not to check what the credit was and if it was linked to any conditions (usually it says that you have to wager it). When you made your deposit, you checked that you did not want to receive a bonus, but that was valid for your deposit. Accordingly, you were credited only 1000 EUR and no more. You had a bonus credit before. Therefore, this has nothing to do with your deposit of 1000 EUR. I remember a more perfidious case where a user had bonus balance of 0.01 cents and made a deposit of 50 EUR. He then won a little and wanted to withdraw it. He was surprised to find out that it was added as bonus credit. I think the colleague also got his deposit back, but had to give up the win. Unfortunately, this was not a scam by Crazeplay, because as I said, I had already experienced this case here. By the way, Cashback is not always as you describe. With Platin cashback is also considered a bonus credit and has max cashout and a wager.

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Amu10
Rookie

[solved] Crazeplay scam !

10th Jan. 2023, at 08:18 pm CET#23
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frapi07 wrote on 10/01/2023 at 20:07: Too bad about the win, but at least you get your Deposit back.

What some wanted to tell you is that you have at least a partial debt. You saw that you had credits. Your mistake was not to check what the credit was and if the credit was linked to any conditions (mostly it says that you have to wager it).

When you made your deposit, you checked that you did not want to receive a bonus, but that was valid for your deposit. Accordingly, you were credited only 1000 EUR and no more. You had a bonus credit before. Therefore, this has nothing to do with your deposit of 1000 EUR.

I remember a more perfidious case where a user had bonus balance of 0.01 cents and made a deposit of 50 EUR. He then won a little and wanted to withdraw it. He was surprised to find out that it was added as bonus credit. I think the colleague also got his deposit back, but had to give up the win.

Unfortunately, this was not a scam by Crazeplay, because as I said, I had already experienced this case here.

By the way, Cashback is not always as you describe. At Platin cashback is also considered a bonus credit and has max cashout and a wager.

Well I find the casino is always obliged to the player a notification to let the credit was added as a bonus or whatever and no not only at the Sinzahlung I have ticked I do not want to have a bonus but when registering there was also a field if I'm not mistaken zwecks newsletter and bonuses.


At Platincasino I never had such a problem because you mentioned it yourself. As a High Roller you are treated decently there. There was always a solution without giving up the entire win.

I am not the only one who has this problem with Crazeplay and even here on Gamblejoe the customer bonus is considered a negative point.

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frapi07
Elite

[solved] Crazeplay scam !

10th Jan. 2023, at 08:29 pm CET#24
0 Likes

Nobody has liked this post so far
Amu10 wrote on 10/01/2023 at 20:18:

Well I think the casino is always obliged to notify the player that a credit was added as a bonus or whatever and no not only at the Sinzahlung I have ticked I do not want to have a bonus but when registering there was also a field if I am not mistaken zwecks newsletter and bonuses.


At Platincasino I never had such a problem because you mentioned it yourself. As a High Roller you are treated decently there. There was always a solution without giving up the entire win.

I am not the only one who has this problem with Crazeplay and even here on Gamblejoe the customer bonus is rated as a negative point.

That a notification would have been nice, I agree with you. I assume you didn't get a notification because cash back was automatically granted by the system. With Platin, I never got an email when I was credited cash back. So it may well be the same with Crazeplay.

Cash back is not a normal bonus though. I think the field you checked at the beginning only contains such Bonuses á "Deposit x € today and get 20 FS on game Y" or "Use your 200% Deposit bonus, it's only valid today" etc.

The incident I mentioned was not at Platin, but somewhere else. Don't know the casino anymore, but I think it was one with the 1€ max. bet, 5 sec rule etc.

Edit: Caution at Merkur Spielothek | GambleJoe® Forum (Page 1/4) Here is the thread about it.


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Amu10
Rookie

[solved] Crazeplay scam !

10th Jan. 2023, at 08:53 pm CET#25
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frapi07 wrote on 10.01.2023 at 20:29:
That a notification would have been nice, I agree. I assume you didn't get a notification because cash back was automatically granted by the system. With Platin, I never got an email when I had cash back credited. So it may well be the same with Crazeplay.

Cash back is not a normal bonus though. I think the field you checked at the beginning only contains such Bonuses á "Deposit x € today and get 20 FS on game Y" or "Use your 200% Deposit bonus, it's only valid today" etc.

The incident I mentioned was not at Platin, but somewhere else. Don't know the casino anymore, but I think it was one with the 1€ max. bet, 5 sec rule etc.

Edit: Caution at Merkur Spielothek | GambleJoe® Forum (Page 1/4) Here is the thread about it.



Yes may well be that it was automated but be that as it may. In the future I just avoid the casino and as long as my money comes back to me then all is well hope that does not take too long.

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gamble1
Icon

[solved] Crazeplay scam !

11th Jan. 2023, at 05:57 am CET#26
1 Like

Liked this post: Avatar von Paddington Paddington

frapi07 wrote on 10/01/2023 at 20:07: Too bad about the win, but at least you get your Deposit back.

What some wanted to tell you is that you have at least a partial debt. You saw that you had credits. Your mistake was not to check what the credit was and if the credit was linked to any conditions (mostly it says that you have to wager it).

When you made your deposit, you checked that you did not want to receive a bonus, but that was valid for your deposit. Accordingly, you were credited only 1000 EUR and no more. You had a bonus credit before. Therefore, this has nothing to do with your deposit of 1000 EUR.

I remember a more perfidious case where a user had bonus balance of 0.01 cents and made a deposit of 50 EUR. He then won a little and wanted to withdraw it. He was surprised to find out that it was added as bonus credit. I think the colleague also got his deposit back, but had to give up the win.

Unfortunately, this was not a scam by Crazeplay, because as I said, I had already experienced this case here.

By the way, Cashback is not always as you describe. At Platin, Cashback is also considered a bonus credit and has max cashout and a wager.

Theoretically, you can call all casinos cashback as a bonus only you have to convert the one just and the other not everything you do not pay out of pocket is so seen a bonus and is subject to unless it is explicitly otherwise dran conditions

Find thus also the problem could have been avoided if you had rather once looked more closely too bad but from mistakes you learn @TE since most had to go through here already

Edit: Casino employee is here usually an insult and comes mostly if you do not give the users 100% right and says "Yep the casino is fraud" there gibts no room for what else and usually only because some just call things by name as in this case themselves to blame

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frapi07
Elite

[solved] Crazeplay scam !

11th Jan. 2023, at 01:35 pm CET#27
0 Likes

Nobody has liked this post so far

gamble1 wrote on 11/01/2023 at 05:57 PM:

Theoretically you can call all casinos Cashback as a bonus only you have to convert the one just and the other not everything you do not Deposit out of pocket is so seen a bonus and is subject to unless it is explicitly otherwise conditions on it

Find thus also the problem could have been avoided if you had rather once looked more closely too bad but from mistakes you learn @TE since most had to go through here already

Edit: Casino employee is here usually an insult and comes mostly if you do not give the users 100% right and says "Yep the casino is fraud" there gibts no room for what else and usually only because some just call things by name as in this case themselves to blame

I know that, but the TE meant at the beginning of the registration to have checked a box where he would have waived all Bonuses and therefore he should have no bonus. I then said that this waiver is most likely limited to deposit bonuses. Cash back is not one of them. It would also be the first time that I see someone who would complain about a cash back.

In addition, he criticized the fact that the casino did not make any notification. When I took the practical example with Platin, he probably realized that other casinos do not do that either.

Anyway, the TE is satisfied with the refund of his deposit. Maybe it still needs to be implemented, but the TE does not want to play the casino anymore for certain reasons. I, like many others, cannot see a scam here. Crazeplay may be bad, but here the casino is not guilty of anything.

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Amu10
Rookie

[solved] Crazeplay scam !

11th Jan. 2023, at 02:48 pm CET#28
0 Likes

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frapi07 wrote on 11/01/2023 at 13:35:

I know that, but the TE meant to have checked a box at the beginning during registration, where he would have waived all Bonuses and therefore he should not have any bonus. I then said that this waiver is most likely limited to Deposit bonuses. Cash back is not one of them. It would also be the first time that I see someone who would complain about a cash back.

In addition, he criticized the fact that the casino did not make any notification. When I took the practical example with Platin, he probably realized that other casinos do not do that either.

Anyway, the TE is satisfied with the refund of his deposit. Maybe it still needs to be implemented, but the TE does not want to play the casino anymore for certain reasons. I, like many others, cannot see a scam here. Crazeplay may be bad, but here the casino is not guilty of anything.

To owe nothing is in my opinion simply not correct because it is not usual to receive no notification. But maybe we have made different experiences for me such actions are clearly against the player do not know such things from other Online Casinos at all therefore my astonishment and frustration

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frapi07
Elite

[solved] Crazeplay scam !

11th Jan. 2023, at 03:01 pm CET#29
0 Likes

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Amu10 wrote on 11/01/2023 at 14:48:

To owe nothing is in my opinion simply not right since it is not usual to receive any notification. But maybe we have made different experiences for me such actions are clearly against the player know such from other Online Casinos not at all therefore also my astonishment and frustration

The main problem was that you thought that these 50€ were not linked to any conditions and not the lack of notification.

After all, you wrote that you had noticed that you had money on it. As I said before, the cash back depends on the casino. In some casinos you don't have to convert anything, in some however already (Platin e.g.).

By the way, I have to revise one of my statements: Platin gives a notification in terms of cash back. You have to "claim" it first, so you don't just get it credited to your account. I'm sorry that I have passed on incorrect information in this regard. It's been a while since I played at Platin and received the cash back.

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