CrazePlay Casino: [unresolved] Crazeplay refuses to pay out and reinstates stake
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[unresolved] Crazeplay refuses to pay out and reinstates stake
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Hello,
Please be informed that your withdrawal request of €400.00 has been declined due to a breach on our Terms and Conditions by playing restricted games during the rollover of the active bonus.
Please see the attachment.
Therefore your winnings have been voided and the initial Deposit back on your account.
Sincerely,
Payments Cashier
I have ventured the bonus so I am entitled to it or not. How can it be that the casino randomly claims that I violated the terms and conditions. Does anyone know how I can proceed now? The 50 € stake I will not gamble as long as I do not know where the problem is. Just keep your hands off this casino.
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[unresolved] Crazeplay refuses to pay out and reinstates stake
Nobody has liked this post so far
This post has been translated automatically
[unresolved] Crazeplay refuses to pay out and reinstates stake
Nobody has liked this post so far
the same issue has another player at another casino, check here:
https://www.gamblejoe.com/forum/casinobeschwerden/sugarcasino/vierstelliger-betrag-wird-nicht-ausgezahlt-bonus-275884/#p275957
In the bonus conditions you will find "forbidden" games when you use a bonus. If you play them anyway, because you probably didn't read them beforehand, this player-unfriendly clause from the casino will apply.
Therefore: Learn from it, withdraw your Deposit, never again play in such a crap casino. Except through goodwill from the casino you have no chance to get the money. And experience shows that there is no goodwill at such casinos.
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[unresolved] Crazeplay refuses to pay out and reinstates stake
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Quote from the Bonus terms and conditions:
*Slot games: Mega Joker, Mega Moolah, Avalon, II, Scratch, Midas Gold, Aztec Idols, Bork the Berzerker Hack n Slash, Cash Splash, Mystery Joker 6000, Casino Win Spin, Mystery Reels, Castle Builder, Osiris, Persian Fortune, Dead or Alive, Dead or Alive 2, Deck The Halls, Power Force Villains, Devil's Delight, Railroad, Football Champions Cup, Reels of Wealth, Robin Hood, Santas Wild Ride, Fruit Warp, Spina Colada, Good Girl Bad Girl, Immortal Romance, The Tipsy Tourist, Treasure Nile, Joker Pro, Jokerizer, Vampires, Leprechaun Goes to Hell, Wild Spartans, Lucky Little Devil, Wild Swarm, Lucky Little Gods, Wild West, Medusa II Jackpots, Wild Wheel, Great Book of Magic, Table/Live casino games are restricted during bonus wagering and your winnings will be voided if you wager on any of the above mentioned games.
If you have played any of these games, the casino will take away all your wins.
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[unresolved] Crazeplay refuses to pay out and reinstates stake
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However, there is the following problem:
I was accused of playing Roulette at 12:13 and 12:14 with 5€ bet each. But this is not true, because I was playing Razor shark at that time (which can also be seen from my bets on the website). Is there any way to prove this somewhere? I have the photo of Crazeplay where it is said I would have played roulette plus my bets where something completely different is
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[unresolved] Crazeplay refuses to pay out and reinstates stake
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Then write best here times to Caro. The casino is listed here and you can contact it.
https://www.gamblejoe.com/profil/caro/
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[unresolved] Crazeplay refuses to pay out and reinstates stake
Nobody has liked this post so far
This topic was closed
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