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CrazePlay Casino: [solved] Crazeplay refuses to pay out 2270€

Topic created on 02nd Jul. 2021 | Page: 1 of 2 | Answers: 18 | Views: 3,209
Todoppellic
Visitor

[solved] Crazeplay refuses to pay out 2270€

2nd Jul. 2021, at 06:55 pm CEST#1
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Nobody has liked this post so far
Hello all,

since the complaints about crazeplay are piling up here, I would like to briefly explain my problem as well.

After I deposited last week 50 € with the 100% Deposit bonus, where I have previously extra in the chat and in the bonus conditions about a maximum withdrawal, after successful raygen of 4000 € find that I got an email from crazeplay.

In this mail it said that the maximum withdrawal limit for a deposit of € 50 or more is € 5000 and the maximum withdrawal limit for deposits under € 50 is 10 times the deposit

Since I deposited €50, crazeplay confirmed in the mail that my maximum withdrawal limit is €5000.

Unfortunately, in the course of the mail I had to realize that my balance of 2270 € was reduced to 500 € ( alleged max cashout in the amount of 50x10 (deposit x10)

Thereupon, I sent an email with all screenshots (email from the employee, chat from the employee, bonus condition and my deposit) to crazeplay and made them aware that they must have made a mistake.

I received an email stating that the case had been forwarded to the appropriate department

I received all the mails yesterday and sent them

Then today the surprise. I got a mail from the protection team of crazeplay, in which it was said that there are concerns about my account, gaming behavior, etc..

In one sentence my eyes almost fell out of my face. Crazeplay seriously claims that I closed my account by self committee.
I did not close my account by self committee, nor did I initiate a self committee at any other casinos

It is clear to me that this casino is trying by all means not to pay out my money. I have already seen a similar case here

I have contacted someone who successfully solved the other case and asked for help.

I hope that this will lead to clarification and I will get my money since I did nothing wrong and submitted all the required documents.

What is your opinion about this procedure ?

MfG Christian

This post has been translated automatically

Falke
Expert

[solved] Crazeplay refuses to pay out 2270€

2nd Jul. 2021, at 07:44 pm CEST#2
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It is getting bolder and bolder.

A Max CashOut with a Deposit bonus is maximum unserious.
You play with real money and the casino has even more house advantage with the bonus

This post has been translated automatically

Todoppellic
Visitor

[solved] Crazeplay refuses to pay out 2270€

2nd Jul. 2021, at 08:18 pm CEST#3
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Nobody has liked this post so far
Yes, I agree with you. In itself, it makes me not so much because I just wanted to gamble something. However, if you can A Deposit B after the w
Wager the money is displayed as real money without a limit and C one is then told that the account was closed by self-committee, this is very ridiculous. Have MGA now also written an email and hope that it clarifies

I have already had a lot of experience with Maxbet, max cashout etc which is why I always double and triple inform me beforehand.

It is simply not to be outdone in audacity to invent things to block my account and not pay me out.

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derzweifel
Experienced

[solved] Crazeplay refuses to pay out 2270€

3rd Jul. 2021, at 12:18 am CEST#4
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Nobody has liked this post so far
The fact that the store is under all sow is anyway certain, I've already said several times - nevertheless, you should pay attention to the Bonus terms and conditions exactly (also regardless of what any live supporter says):

- The maximum cashable cap with every bonus claimed is 5000 EUR (or the equivalent in any other currency) for Deposit made over 50 EUR (or the equivalent in any other currency)

- Any deposit match bonus promotions triggered with deposits below 50 EUR (or the equivalent in any other currency) will be subject to a max cap win of x 10 the amount of the original deposit.

Deposits over 50€ = 5k max cashout
Deposits below 50€ = 10x deposit amount max cashout

What about exactly 50€ ? One does not know ..

This post has been translated automatically

Todoppellic
Visitor

[solved] Crazeplay refuses to pay out 2270€

3rd Jul. 2021, at 12:54 am CEST#5
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Nobody has liked this post so far
The employee from the chat not only wrote this to me, but also sent me an excerpt from the T&Cs. Therefore, the issue was settled for me

I have also made screenshots of it. In addition, I also received an email from the casino, in which exactly the same thing was written

Here the excerpt

Bonus terms and Conditions

2.12. Bonus money offered in standard and reload, in whose terms it is not stated otherwise, is not cashable. After 40x Deposit + bonus wagering is completed, you will be able to withdraw only the real winnings and the money from your real-money balance, while bonus amount will void. The maximum cashable cap with every bonus claimed is 5000 EUR (or the equivalent in any other currency) for deposits of 50 EUR or more (or the equivalent in any other currency). Any deposit match bonus promotions triggered with deposits below 50 EUR (or the equivalent in any other currency) will be subject to a max cap win of x 10 the amount of the original deposit.

He has marked my offense here in red, with a sentence before it explaining exactly that €50 or more has a maximum payout of €5000.

What else do I want ?

This post has been translated automatically

evopower140
Expert

[solved] Crazeplay refuses to pay out 2270€

3rd Jul. 2021, at 07:54 am CEST#6
0 Likes

Nobody has liked this post so far
Todoppellic wrote on 02/07/2021 at 18:55: Hello everyone,

since the complaints about crazeplay are piling up here, I would like to briefly explain my problem as well.

After I deposited last week 50 € with the 100% Deposit bonus, where I have previously extra in the chat and in the bonus conditions about a maximum withdrawal, after successful raygen of 4000 € find that I got an email from crazeplay.

In this mail it said that the maximum withdrawal limit for a deposit of € 50 or more is € 5000 and the maximum withdrawal limit for deposits under € 50 is 10 times the deposit

Since I deposited €50, crazeplay confirmed in the mail that my maximum withdrawal limit is €5000.

Unfortunately, in the course of the mail I had to realize that my balance of 2270 € was reduced to 500 € ( alleged max cashout in the amount of 50x10 (deposit x10)

Thereupon, I sent an email with all screenshots (email from the employee, chat from the employee, bonus condition and my deposit) to crazeplay and made them aware that they must have made a mistake.

I received an email stating that the case had been forwarded to the relevant department

I received all the mails yesterday and sent them

Then today the surprise. I got a mail from the protection team of crazeplay, which said that there are concerns about my account, gaming behavior, etc..

In one sentence my eyes almost fell out of my face. Crazeplay seriously claims that I closed my account by self committee.
I did not close my account by self committee, nor did I initiate a self committee at any other casinos

It is clear to me that this casino is trying by all means not to pay out my money. I have already seen a similar case here

I contacted someone who successfully solved the other case and asked for help.

I hope that this will lead to clarification and I will get my money since I did nothing wrong and submitted all the required documents.

What is your opinion about this procedure ?

MfG Christian

So the casino is brutally unserious! Put a complaint at Askgambler have the casino I think listed and Guru should also have this

This post has been translated automatically

evopower140
Expert

[solved] Crazeplay refuses to pay out 2270€

3rd Jul. 2021, at 07:54 am CEST#7
0 Likes

Nobody has liked this post so far
-- This post was deleted --

This post has been translated automatically

Todoppellic
Visitor

[solved] Crazeplay refuses to pay out 2270€

3rd Jul. 2021, at 11:18 am CEST#8
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Nobody has liked this post so far
@evopower140

Thanks for your advice. Have already filed a complaint with askgamblers and the MGA. Maybe Caro will clear things up here as well. She wanted to contact her manager and explain my case.

I hope there is a happy ending

This post has been translated automatically

evopower140
Expert

[solved] Crazeplay refuses to pay out 2270€

3rd Jul. 2021, at 11:45 am CEST#9
1 Like

Liked this post: Avatar von Todoppellic Todoppellic
With Caro here you are in good hands if someone can clarify it then she. Did not know that they have someone there

This post has been translated automatically

Todoppellic
Visitor

[solved] Crazeplay refuses to pay out 2270€

3rd Jul. 2021, at 06:01 pm CEST#10
0 Likes

Nobody has liked this post so far
evopower140 wrote on 03.07.2021 at 11:45: With the Caro here you are in good hands if someone can clarify it then they. Did not know that they have someone there.

I contacted her yesterday and she immediately got back to me and took care of the case
If I had done something wrong, then I see that also, have then already lost 1-2 times money because of carelessness. This will not happen to me again. Therefore, I always read everything carefully before and clarify ambiguities, as in this case with the Deposit of 50 €.


This post has been translated automatically

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