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CrazePlay Casino: [solved] Crazeplay delays verification and payout

Topic created on 24th Apr. 2020 | Page: 1 of 1 | Answers: 8 | Views: 2,624
ShakhtarD
Amateur

[solved] Crazeplay delays verification and payout

24th Apr. 2020, at 11:47 am CEST#1
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Hello all,
I currently have a problem with Crazeplay Casino.
Until a while ago I was fully verified and could always withdraw without any problems
With the last withdrawal request (i.H.v. 150€) the problems started.
First, I was asked to provide a "Source of Wealth" statement and proof of salary. In the first step, I made screenshots of my online banking, on which the salary receipts of the last 3 months could be seen. This was not accepted, bank statements and salary slips were requested. This was still comprehensible to me and I submitted the documents. I then received a reply claiming that there was a difference between my employer on the payslip and the company shown on the bank statements when the salary was received. This is simply false, so I took two screenshots and clearly marked the company on both documents.
Since then, I have been stalled, and my account has been blocked for the time being. When asked, they only say that the Verification and the payout is still "in process"
The last statement without response regarding verification I had sent on 09.04.2020, without response. I had cancelled the payout in the meantime and applied again on 13.04.2020, even before my account was blocked

Has anyone recently made similar experiences or can give me tips on how I can possibly obtain a progress in this?

It's "only" about 150€ but I'm just on principle the behavior of the casino on the p**s, especially since I get no explanation for the delay.

Thanks already for feedback!

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Anonym

[solved] Crazeplay delays verification and payout

24th Apr. 2020, at 01:30 pm CEST#2
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Actually, the casino should have answered you long ago. Either write another email or contact the EADR. The EADR deals with disputes between casino and player.

You can find the contact form here
https://eadr.org/de/eadrformular/

In the attachment there I would upload the documents again, without markings

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ShakhtarD
Amateur

[solved] Crazeplay delays verification and payout

24th Apr. 2020, at 01:37 pm CEST#3
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Royal777 wrote on 24.04.2020 at 13:30: Actually, the casino should have answered you long ago. Either you write another email or you contact the EADR. This takes care of disputes between casino and player.

You can find the contact form here
https://eadr.org/de/eadrformular/

In the attachment there I would upload the documents again, without markings

Have asked daily in the last days, each time with the following answer:
" Hello Simon,
Many thanks for your message.
I have sent a query to our finance department but as for now I am afraid we cannot provide update .
Regards,
Crazeplay Support"


I will try the way you suggested. Thanks for the tip.

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Anonym

[solved] Crazeplay delays verification and payout

24th Apr. 2020, at 01:40 pm CEST#4
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Royal777 wrote on 24.04.2020 at 13:30: Actually, the casino should have answered you long ago. Either you write another email or you contact the EADR. This takes care of disputes between casino and player.

You can find the contact form here
https://eadr.org/de/eadrformular/

In the attachment there I would upload the documents again, without markings

At least it was forwarded to the right place. There it usually takes 1-2 weeks until the facts have been reviewed. Therefore, I would wait until Monday and then contact the EADR.

Why EADR and not directly to the MGA?
If you click on the MGA license on the casino page, then the following page appears: https://www.authorisation.mga.org.mt/verification.aspx?lang=EN&company=1ff23157-e794-4df7-be87-93d673dffbb5&details=1
There you can see below the casinos that belong to this group. Above you can see which authority is responsible in case of disputes

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derzweifel
Experienced

[solved] Crazeplay delays verification and payout

24th Apr. 2020, at 02:45 pm CEST#5
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CrazePlay is on my Blacklist, at that time a payout of 500€ was denied because I would have violated the MaxBet rule on 16 Slot machines according to the casino

All references on my part, that from the game history clearly shows that my bet was never over 1€ as well as the request to tell me when and where I would have exceeded MaxBet were shot down and the decision declared as "Final".
I then called the MGA and after 4 days the casino came crawling, has apologized many times for the "human fault" and paid me the money. Account was logically deleted directly afterwards

LG

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Bitcoin
Experienced

[solved] Crazeplay delays verification and payout

24th Apr. 2020, at 05:20 pm CEST#6
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Gammix once again... you read a lot and also already experienced yourself

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ShakhtarD
Amateur

[solved] Crazeplay delays verification and payout

26th May. 2020, at 08:21 am CEST#7
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Short update
I had submitted the application to EADR on 24.04. and since then have not even received any feedback whether the case is/was taken up...

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ShakhtarD
Amateur

[solved] Crazeplay delays verification and payout

16th Jun. 2020, at 06:32 pm CEST#8
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After almost 8 weeks and some inquiries on my part, there was now a status update from EADR (my inquiries must have annoyed them):

" In relation to your dispute, kindly note that we are currently awaiting the necessary feedback from the Operator. We shall revert with a decision once EADR Ltd is satisfied that we are in receipt of any and all information/documentation required in order to finalise the complaint file (the "Complaint File")."

Doesn't seem like Crazeplay is very cooperative when after almost 8 weeks they haven't even provided any information...

The casino actually commits to cooperate with EADR, right?!

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Caro
Expert

[solved] Crazeplay delays verification and payout

25th Mar. 2022, at 10:18 am CET#2
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I completely forgot to close the thread. ShakhtarD's Verification and also withdrawal were processed.

This thread was closed

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