CrazePlay Casino: [solved] CrazePlay rips me off over 2000 € (Page 2)
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[solved] CrazePlay rips me off over 2000 €
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[solved] CrazePlay rips me off over 2000 €
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[solved] CrazePlay rips me off over 2000 €
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Thank you for contacting Crazeplay Casino.
We would like to apologize first for any misunderstanding. Initially you have deposited a total amount of 275EUR, there was a breach in our terms and conditions while playing this money and unfortunately the winnings you had were to be voided. There was a mistake on our side and the amount you won was put back to your real balance and you have won as well with this money a total of 2500EUR.
Unfortunately these winnings are not valid as the money you had as a real balance was not supposed to be 500EUR but 275EUR as this was your initial deposit. This is the reason why our team has placed this amount of 275EUR back to your account since that was the amount that originally had to be refunded.
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[solved] CrazePlay rips me off over 2000 €
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[solved] CrazePlay rips me off over 2000 €
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It is true that the mistake is yours, but you played with money that you were not entitled to. The only solution is to cancel the wins and return the correct amount.
They credited you with an additional 275 EUR. After all, a small compensation for this mishap.
It is best to always check whether everything is okay (4-eyes principle) and if everything is O.K. then also play. That you have been booked too much you should have noticed and accordingly you should have mentioned it to them. Either you overlooked it or you speculated that they do not check exactly. I see no reason to accuse the OC of fraud here
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[solved] CrazePlay rips me off over 2000 €
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What else should I do?
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[solved] CrazePlay rips me off over 2000 €
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That's where your mistake lies: you asked if the money was raw cash or if it was a bonus that had to be wagered. You were answered that it is raw cash. Your all-arm bells should have been ringing by then.
You did not inform them that the credit does not correspond to your Deposit (raw 275 €). You would have told them if the credit was lower, right? Why didn't you do it when the credit was too high?
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[solved] CrazePlay rips me off over 2000 €
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[solved] CrazePlay rips me off over 2000 €
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If you look at the whole case with bonus violation from your side then still get too much money at the cancellation and then still get 550 although you have deposited only 275 is actually a great deal
Most casinos would have given you there exactly 275 € and that's it then especially since all would have argued that everything would have gone normally over the stage if you had not turned over 4 € in the beginning
Therefore, be happy even if it is very annoying you have comparatively got a very good offer
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[solved] CrazePlay rips me off over 2000 €
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I am also of the opinion that the OC has behaved here in order. I just don't understand why the TE insists on claiming that the OC cheated here. For one thing, the player cheated too. He has violated the bonus rules. Breaking the rules is also cheating. For this he was punished and he got -too much- back. When this was noticed, not only was his original amount credited, but 100% compensation was added
I have often experienced cases where customers have accepted the cash-out for a goal and then afterwards the goal was not counted and the team did not win. Thus, the bet was also lost. But the betting providers do not care and have recovered the money accordingly by simply debiting the account (with no credit it was just brought into the minus). With 10-50€ press the sometime both eyes closed and resets that, but with 2,000€ you can not expect such a goodwill.
The same applies to banks. If bank XY transfers 100,000€ to you by mistake, it is still far from being your property. The bank will get the money back 100%. The bank will usually not care that it was not your fault or that you have already spent the money.
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