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CrazePlay Casino: [solved] CrazePlay rips me off over 2000 €

Topic created on 15th Aug. 2022 | Page: 1 of 3 | Answers: 20 | Views: 4,034
Anonym

[solved] CrazePlay rips me off over 2000 €

15th Aug. 2022, at 03:06 pm CEST#1
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Hello everyone, I am facing a small problem and I hope that someone here can help me.

A good 1 1/2 weeks ago I played at CrazePlay with bonus, managed Wager and was able to request 500€ as a withdrawal. This has been canceled because I made a few rounds over the 4€, which was correct. I got an email that I get but original money back.

In my account was a CASHbalance, not a bonusbalace of 500€. I asked the support if I can theoretically withdraw this and the support said yes, they see nothing against it, because it is cashbalance. It also said so in the email
"As a result, your withdrawal request has been declined and any winnings earned have been cancelled. However, your original Deposit has been credited to your balance. You are welcome to submit a new withdrawal request."

I then played a bit with the €500 and was able to request a €2500 withdrawal as a result. This has just been rejected

"We are writing to you regarding your withdrawal request of €2500.00. Unfortunately, we have had to reject your withdrawal request due to a violation of our Terms and Conditions, as you have placed wagers with an active bonus over the limit:


Therefore, your withdrawal request has been rejected and the winnings earned have been cancelled. However, your original deposit was credited to your balance. You are welcome to submit a new withdrawal request

If you have any further questions, concerns or comments, please do not hesitate to contact our customer support team."

However, it was not a bonus balance but pure cash balance, which I also requested from the support team beforehand

I now have a 275€ balance, so they just deducted over 2000 from me.


I do not really know what to do now, does anyone of you here ne idea what I can do? Chatsupport seems to me little helpful.

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Anonym

[solved] CrazePlay rips me off over 2000 €

15th Aug. 2022, at 03:34 pm CEST#2
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Talked to support again but I don't think they really understand what I mean

(15:08:23) *** Alexander joined the chat ***
(15:08:23) Alexander: Hi
A few days you canceled a withdrawl because i did a bet over 4€ while playing with a Bonus, which was correct. But you gave me some money back. It was Cash Balance. I asked here in Livechat if i can withdrawl it and if its a cashbalance, you said it is. I played with it, won a lot of money and now you canceled my 2500€ withdrawl and said i played with bonusmoney, but it wasnt bonusmoney and you confirmed it. So why did u cancel my 2500€?
(15:08:34) Laura: Hello Alexander!
(15:08:40) Laura: Allow me please a few minutes in order to take a look at this for you, thank you.
(15:12:38) Laura: Thank you for waiting for me, Alexander. Please kindly note that your withdrawal request of 2,500 EUR was declined due to a breach of our Bonus terms, unfortunately, you had placed again a bet over the 4 EUR allowed with a bonus of 35% up to 350euro x20. You placed a bet of 4,5 EUR.
(15:12:52) Alexander: no that was before that
(15:13:04) Alexander: you cleared that, left me with 500€ cashbalance in my account
(15:15:43) Laura: Please note that both withdrawal requests of 500 EUR and 2,500 EUR were declined since they came from the same bonus and you played a bet of 4,5 EUR. Your initial Deposit was refunded to your account in the amount of 275 EUR.
(15:16:50) Alexander: but that doesnt make sense. i had a withdrawl of 500€, you declined that, saying i was playing over the 4 euro bet, which is correct. you send me an email, saying all left in my balance is CASH
(15:16:54) Alexander: there was 500€ CASH
(15:17:02) Alexander: i asked in livechat if i can withdrawl it
(15:17:05) Alexander: you said yes i can
(15:17:09) Alexander: so i played with it and i won
(15:17:12) Alexander: there was no bonus money
(15:18:44) Laura: Please let me check this further for you. Allow me a few minutes more please.
(15:24:46) Laura: Thank you so much for waiting for me, Alexander. Please note that as far as I can see in the system you requested a withdrawal of 500 EUR on 14.08.2022 at 12:36. This request was declined since you have placed a bet over 4 EUR. I am sorry.
(15:25:13) Alexander: ok, can u please tell me what happend after that withdrawl, what was my account balance?
(15:25:59) Alexander: how much money was in my balance after u denied the withdrawl
(15:27:48) Laura: Please note that your balance should have been 275 EUR, from your original deposit.
(15:28:24) Alexander: how much money was in my balance after u denied the withdrawl?
(15:28:43) Alexander: it was 500€ CASHbalance
(15:28:45) Alexander: is that correct?
(15:29:55) Laura: Unfortunately, I am not able to see this information. However, I will forward the case to our team and we will contact you via email as soon as we have an answer. Please note also, that the both withdrawal you have requested came from the same deposit of 275 EUR.
(15:31:04) Alexander: yeah please forward this, because i think im getting scammed here. i will ask a partner of yours, GambleJoe for help too, because youre literally stealing money from me and i dont know why. i will be waiting, thank u
(15:32:22) Laura: Please note that our team will check the matter further and we will find an explanation and solution. Your understanding is highly appreciated.
(15:32:29) Laura: May I assist you with something else today?
(15:32:38) *** Keltz left the chat ***

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Anonym

[solved] CrazePlay rips me off over 2000 €

15th Aug. 2022, at 04:04 pm CEST#3
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Liked this post: Avatar von Max_Bet Max_Bet
How many euros did you Deposit there? 275 or 500?

The first time you reset your balance you had 500€ on it, while the second time it was 275€. That can't be, except that the 500€ also included the bonus and was therefore linked to the bonus terms. So to speak it was then a display error

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Anonym

[solved] CrazePlay rips me off over 2000 €

15th Aug. 2022, at 04:38 pm CEST#4
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I have had at the beginning 275+35%. From the cancel 500 the first time was 500 cash balance which was confirmed to me in livechat that it is real money balance. have then played a bit bj Roulette and bonusbuys because it was just real. and now they say it was bonus and everything is gone.
Have they credited me too much money the first time and now want to cover up by saying yes stop that was bonus? contradicts such then but with the email and the livechat

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Anonym

[solved] CrazePlay rips me off over 2000 €

15th Aug. 2022, at 05:04 pm CEST#5
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They have definitely credited you too much money, because you had only paid 275€. 35% of 275€ would be 96,25€. Therefore your starting balance including bonus was 371,25€, without bonus 275€

I do not understand how they came to 500€?

Based on the information available to me here, the error lies with the casino. Therefore, there is definitely a possibility to get the 500€ as well as the resulting win.
->Here<- you can find the official arbitration board for CrazePlay, there you could report
Another possibility would be to contact the moderators of GambleJoe:
https://www.gamblejoe.com/communicator/caro/
https://www.gamblejoe.com/communicator/julian/

i have made the moderators aware of your thread...

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Anonym

[solved] CrazePlay rips me off over 2000 €

15th Aug. 2022, at 05:30 pm CEST#6
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Here is the conversation with the support. I had 600 as balance because I just won 100 in roulette.

(10:34:01) *** Keltz joined the chat ***
(10:34:01) Keltz: Hi, I got an email from you that my withdrawl was canceled because i did a bet over the bonus limit, but the email doesnt state what game and what bet i could. Could you please tell me what betsize in which game i did wrong while wagering?
(10:34:40) Mayra: Hello Keltz, good morning
(10:34:41) Mayra: Please allow me a few minutes in order to check this out for you.
(10:36:39) Mayra: Thanks, Alexander. The bet was 4.50 EUR and the game: Chilli heat.
(10:36:55) Keltz: but that was after the wager, i didnt play this game while wagering
(10:39:11) Mayra: As I can see on the email they sent, this was on your bonus. Our team sent an email with the screenshots of bets and the game. If you did not receive it, please let me know so I can copy and paste and re-sent it.
(10:39:21) Keltz: ok nvm, next question
(10:39:25) Keltz: i got 600 in my account
(10:39:32) Keltz: can i fully withdraw this?
(10:40:17) Mayra: As I can see this on your real balance so you can payout this on your end directly on your cashier.
(10:40:27) Keltz: awesome, thanks for your help
(10:40:50) Mayra: My pleasure. Is there anything else I can assist you with today?
(10:42:21) *** Keltz left the chat ***

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Caro
Expert

[solved] CrazePlay rips me off over 2000 €

16th Aug. 2022, at 09:11 am CEST#7
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Liked this post: Anonym
Have already informed the manager yesterday about the thread, he said this morning that he looks at it and gets in touch with me soon. I will then write to you Welexion.

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Anonym

[solved] CrazePlay rips me off over 2000 €

19th Aug. 2022, at 10:18 am CEST#8
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Moin, has anything happened here yet?

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Caro
Expert

[solved] CrazePlay rips me off over 2000 €

19th Aug. 2022, at 10:25 am CEST#9
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The manager said to me last night that the casino has written to you directly and they are now waiting for a response from you.

This post has been translated automatically

Anonym

[solved] CrazePlay rips me off over 2000 €

19th Aug. 2022, at 11:42 am CEST#10
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I can not confirm

Edit by Caro: personal data removed

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