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Caxino: [solved]Caxino does not pay out money. (650€)

Topic created on 06th Apr. 2021 | Page: 1 of 2 | Answers: 15 | Views: 3,593
MrFox
Visitor

[solved]Caxino does not pay out money. (650€)

6th Apr. 2021, at 10:03 am CEST#1
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Good day to you all,
I have been a customer of Wildz for a long time, which is why I decided to make a Deposit at Caxino on 23.03. I am very happy with the results.

100euro deposited - 650euro won

So far so good.
The payout was confirmed on 24.03.

There are now 2 wichen passed
Until today (06.04.) still no money arrived!

Support from Caxino was already contacted, I should send my account statements from 23.03 to 02.04. I have done so far, but no one responds to the facts

Can someone help me here in the forum vllt or can I forget the 650 euros meanwhile?

I would be very grateful

Mfg

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Silvi2020
Amateur

[solved]Caxino does not pay out money. (650€)

6th Apr. 2021, at 12:17 pm CEST#2
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Are you a VIP customer there? Maybe your personal AP can help. Basically, the money should be on it after 5 business days

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MrFox
Visitor

[solved]Caxino does not pay out money. (650€)

6th Apr. 2021, at 12:41 pm CEST#3
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No I am not a VIP customer.
Yes, that's why I'm here in the forum.
It has now been 2 weeks...

Have just contacted Caro here from the forum, let's see if she can help me...
Can not be that you have to wait two weeks and longer for his money...

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Hidaruma
Top Member

[solved]Caxino does not pay out money. (650€)

6th Apr. 2021, at 12:45 pm CEST#4
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Rootz pays out. This is probably due to the payment provider. The Verification process here will certainly take some time.

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Xavi22
Expert

[solved]Caxino does not pay out money. (650€)

6th Apr. 2021, at 12:57 pm CEST#5
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Money should come. But they are not the fastest

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MrFox
Visitor

[solved]Caxino does not pay out money. (650€)

7th Apr. 2021, at 03:59 pm CEST#2
1 Like

Liked this post: Avatar von Chrizzi Chrizzi
So the state of things.
Have two accounts and probably specified the wrong Bic for the matching iban.

The money is apparently somewhere in nirvana since it was neither booked back at Caxino, nor at my bank can be found again.

Great...

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Anonym

[solved]Caxino does not pay out money. (650€)

8th Apr. 2021, at 04:34 pm CEST#3
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MrFox wrote on 07/04/2021 at 15:59: So state of affairs.
Have two accounts and probably entered the wrong bic for the matching iban.

The money is apparently somewhere in nirvana since it was neither booked back to Caxino, nor can be found at my bank again....

Great...

So mistakes happen

But there I shake my head.

Just something you control but rather 2x and then with the sum of money.

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Sarkasto
Expert

[solved]Caxino does not pay out money. (650€)

8th Apr. 2021, at 07:26 pm CEST#4
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MrFox wrote on 07/04/2021 at 15:59: So state of affairs.
Have two accounts and probably entered the wrong bic for the matching iban.

The money is apparently somewhere in nirvana since it was neither booked back to Caxino, nor can be found at my bank again....

Great...

But it makes no sense because the bic can be derived from the Iban, because in the Iban in the first half is the BLZ and that in turn refers to a fixed bic... eig should not be possible that ne bank so ne transfer
Whereas in my online banking I don't even have the option to enter a BIC when making a transfer (which also makes no sense if my thesis above is correct)
How did you originally paid (the 100 €)? Comes eig only paysafe or onlinebanking in question ... And if onlinebanking then it is even more surprising that caxino has not already seen with your withdrawal request that there are data do not match. Normally casinos check immediately if the account for withdrawal does not match the data of your deposit.
Hope you get this cleared up, keep us posted if anything happens.

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MrFox
Visitor

[solved]Caxino does not pay out money. (650€)

8th Apr. 2021, at 08:30 pm CEST#5
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Servus, yes right have deposited via online banking (immediate transfer) the money.

When withdrawing my account was displayed with my Iban (100% correct iban been) I have therefore not further checked the Bic because I eig thought it all fits.

Whether it was actually the wrong Bic or not I can not even really say because meanwhile more than two weeks have passed...
According to the support I have probably given the BIC of my other account for the payout to my bank account...
I have one account at the funkasse
The other with comdirect

Paid out to the Ivan of the Sparkasse with the Bic of comdirect...

I just hope that I get the money sometime to face, Caxino has not yet credited any amount of money again...

Let's see what happens was first of all my last Deposit at rootz as long as it is not regulated
Vorallem otherwise always deposited by Skrill and never had problems, because you want to pay out once by bank transfer and then something like this...

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Sarkasto
Expert

[solved]Caxino does not pay out money. (650€)

8th Apr. 2021, at 09:57 pm CEST#6
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I did some research: A bic is a "Bank Identify Code", i.e. a unique "address" if you want to call it that. In the narrower sense, it is the bank code, but coded for international transfers. For domestic transfers the normal bank code is sufficient.
The system of (every) bank is surely intelligent enough to recognize if the BIC does not match the bank code in your IBAN. Thus, such a transfer is guaranteed not executed! The payment should have been booked back to caxino's bank

The only other possibility is that Caxino has arranged the payment through a partner company. Then of course they have no insight into chargebacks etc., but would have to contact the service Provider in that case. Do you remember which method you used for the payout? In addition to the normal bank transfer, there is also rapid transfer, etc...

So when I read such things, to wait for weeks for his money, there I get as a relatively impatient person also restless. Even if it's not my money ^^

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