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Caxino: Caxino cancels payout after acceptance

Topic created on 12th Aug. 2020 | Page: 1 of 5 | Answers: 41 | Views: 6,251
Seraph1980
Visitor

Caxino cancels payout after acceptance

12th Aug. 2020, at 07:09 pm CEST#1
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Hi,

i got 3880 Euro of an over 4k withdrawal cancelled with reference to violation of bonus conditions. 3440 euros of this resulted from a bonus Feature Buy on Money Train in the amount of 40 euros, so 0.50 euros per spin. So I could use your help. At least I would like to have the win

Greetings
Seraph1980

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upola
Legend

Caxino cancels payout after acceptance

12th Aug. 2020, at 07:18 pm CEST#2
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If the bonus feature cost more than 5 euros, you have violated the terms and conditions.

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Seraph1980
Visitor

Caxino cancels payout after acceptance

12th Aug. 2020, at 07:21 pm CEST#3
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Why, if it was not explicitly forbidden to buy bonus features with Bonus money?

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upola
Legend

Caxino cancels payout after acceptance

12th Aug. 2020, at 07:21 pm CEST#4
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This will be counted as a spin over 5 euros.

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Seraph1980
Visitor

Caxino cancels payout after acceptance

12th Aug. 2020, at 07:34 pm CEST#5
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I'm sorry, but how this is considered a spin over 5 euros, I do not understand. The stake per spin is 50 cents

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upola
Legend

Caxino cancels payout after acceptance

12th Aug. 2020, at 07:38 pm CEST#6
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The casino will count the purchase as a 5 euro spin.
The same would have happened if you had used the Risk ladder.
I can't help it, that's the way it is in every casino.

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Seraph1980
Visitor

Caxino cancels payout after acceptance

12th Aug. 2020, at 07:44 pm CEST#7
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But the casino took the bet. If I had lost, I would not have gotten the money back. It would be technically easy not to allow such a thing. Incidentally, I was credited with a win of 145 euros

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Seraph1980
Visitor

Caxino cancels payout after acceptance

12th Aug. 2020, at 08:00 pm CEST#8
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I have now requested the meager remainder of 345 euros as a payout. Who knows what they'll come up with. I was in a bad mood or something

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derzweifel
Experienced

Caxino cancels payout after acceptance

12th Aug. 2020, at 08:07 pm CEST#9
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Hurts quite a bit with the sum, but I have to agree with the previous speakers - the casino is not to blame here. The fact that the purchase price of a feature is counted as a single spin and usually breaks the Maxbet rule is absolutely standard and is handled in this way in all online casinos.

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Seraph1980
Visitor

Caxino cancels payout after acceptance

12th Aug. 2020, at 08:11 pm CEST#10
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Then explain to me why losses are not repaid via MaxBet, but wins are retained. Also: The bonus conditions say nothing about bonus buys. I once learned that you should be friendly even when losing

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