[solved] For 16 days Casumo has not paid out EUR 24,442

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KlausNomi

Topic Creator

Forum posts: 9 Member since: 15.12.2020

[solved] For 16 days Casumo has not paid out EUR 24,442

17th Dec. 2020, at 12:22 pm CET#1

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So, now I have been patient for another week and hoped that something still happens. In the meantime, however, I am unfortunately of the opinion, which is also confirmed to me in this forum, that only happens what if you hang the thing on the big bell
To the facts: I am only since 24.11.2020 customer at Casumo. Deposited around EUR 1,500 and won EUR 4,000 and requested this for payout. A short and painless account Verification followed with proof of address, proof of identity and source of income. On 27.11. the money was in the account. Two days later I deposited the win and beyond again in chunks and played. On 30.11.2020 a VIP manger contacts me by e-mail and tells me that I can contact him directly in the future if I need anything. After a lucky streak, I request a payout of EUR 24,442 on 12/1/2020, which has not been released to date. After several rejections of my documents, my account was finally verified on 8.12.2020 also in the points "Bank withdrawal", "Proof of regular income", and "Payslip" and I am also thanked and congratulated in the headline. My personal VIP manger, who also assisted me on the way to verification, emails me on 12/8/2020 as follows: "Hi Axxxxxxxx, good news: your account is now already verified Your withdrawal orders are being verified and will be released for payment. Thank you for your patience and cooperation. At this point I would like to remind you not to use Sofort as your payment method when depositing to your Casumo account. Thank you and have a nice Tuesday. Pxxxxxxxxx, Casumo VIP Manager"
Then exactly one week exactly nothing happens, also "my" VIP manager is since then on diving station. On 15.12.2020 my account is suddenly back to "Not Verified" and there is a new item "Other Documents" where I should now upload again the account statement of the last 30 days with my name and a Deposit at Casumo, which they (of course without the bookings of the last week) have long since received for the verification "Pay Slip". After a day, the message: "Rejected". Yesterday uploaded again, the required points for safety's sake with yellow mark - until now the status "Pending". My VIP manager does not react to my e-mail anymore. I fully understand that problems can arise in times of pandemic, but a company like this has to manage some kind of crisis communication, especially when you are given VIP status without being asked.
I thank you for your efforts to move something here.

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Experienced

Goeki72

Forum posts: 274 Member since: 08.04.2020

[solved] For 16 days Casumo has not paid out EUR 24,442

17th Dec. 2020, at 02:33 pm CET#2

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There are three other sites where you can complain. I don't want to link any, you can google yourself two are english one is german.

I hope it will help you here.

Set loss limit and patience.

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Amateur

ramb00

Forum posts: 215 Member since: 17.12.2020

[solved] For 16 days Casumo has not paid out EUR 24,442

17th Dec. 2020, at 03:31 pm CET#3

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Moin moin,

i was a silent reader so far, but have now also registered
This is really annoying, but I would recommend you as soon as your win was paid out to unsubscribe from Casumo - I did this after 5 years.

Had there - especially 2018/2019 - higher wins, these were always paid out extremely fixed and without problems ( 12k, 15k )
But since this year Casumo is the purest disaster, even on a cashout i.H.v. 200€ I had to wait several days until it was approved. After I read here that it was not only me but several and the complaints have accumulated, I have decided to close my account there finally what I would recommend to you.

In any case, I wish you good luck that you get your money paid as soon as possible!

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KlausNomi

Topic Creator

Forum posts: 9 Member since: 15.12.2020

[solved] For 16 days Casumo has not paid out EUR 24,442

17th Dec. 2020, at 04:41 pm CET#4

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Liked this post: ramb00

Servus ramb00,

now I have but actually first Moin moin google...... a Ösi is so not familiar...;-) Thanks a lot for your forum contribution in my matter, that you have registered especially for this I take personally! I can't understand why there is such a slump in the service sector after obviously 4 years of good experience. This cannot be explained by the increased regulatory requirements alone. My (conspiracy) theory is that this is a foretaste of algorithm-driven decisions. The computer sees that someone is making larger deposits, can afford to do so, and therefore, if they make a win, they must be willing to gamble that money away. So after 14 days the computer simply can't believe that I won't touch the money (I also took the forum Tip to heart and entered a loss limit of EUR 10). That one chases with it a Neo VIP customer with the whip to the competitor, has apparently nobody on the calculation. I'm still waiting to see if and how the whole thing can be explained to me, fairness dictates that, and then I'll probably have to heed your final advice. In any case, I will take the liberty of reporting on further developments in my case.

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Anonym

Former Member

[solved] For 16 days Casumo has not paid out EUR 24,442

18th Dec. 2020, at 12:25 am CET#5

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KlausNomi wrote on 17.12.2020 at 12:22 pm: So, now I have been patient for another week and hoped that something still happens. In the meantime, however, I am unfortunately of the opinion, which is also confirmed to me in this forum, that only happens what if you hang the thing on the big bell
To the facts: I am only since 24.11.2020 customer at Casumo. Deposited around EUR 1,500 and won EUR 4,000 and requested this for payout. A short and painless account Verification followed with proof of address, proof of identity and source of income. On 27.11. the money was in the account. Two days later I deposited the win and beyond again in chunks and played. On 30.11.2020 a VIP manger contacts me by e-mail and tells me that I can contact him directly in the future if I need anything. After a lucky streak, I request a payout of EUR 24,442 on 12/1/2020, which has not been released to date. After several rejections of my documents, my account was finally verified on 8.12.2020 also in the points "Bank withdrawal", "Proof of regular income", and "Payslip" and I am also thanked and congratulated in the headline. My personal VIP manger, who also assisted me on the way to verification, emails me on 12/8/2020 as follows: "Hi Axxxxxxxx, good news: your account is now already verified Your withdrawal orders are being verified and will be released for payment. Thank you for your patience and cooperation. At this point I would like to remind you not to use Sofort as your payment method when depositing to your Casumo account. Thank you and have a nice Tuesday. Pxxxxxxxxx, Casumo VIP Manager"
Then exactly one week exactly nothing happens, also "my" VIP manager is since then on diving station. On 15.12.2020 my account is suddenly back to "Not Verified" and there is a new item "Other Documents" where I should now upload again the account statement of the last 30 days with my name and a Deposit at Casumo, which they (of course without the bookings of the last week) have long since received for the verification "Pay Slip". After a day, the message: "Rejected". Yesterday uploaded again, the required points for safety's sake with yellow mark - until now the status "Pending". My VIP manager does not react to my e-mail anymore. I fully understand that problems can arise in times of pandemic, but a company like this has to manage some kind of crisis communication, especially when you are given VIP status without being asked.
I thank you for your efforts to move something here.

apparently you have asked too much in the chat, and the employees annoyed.If you ask too often in the chat, and there are always other employees there, and everyone says something else what documents are still missing The manager has confirmed that everything is fine, wait for your money will come.etc.To the first time they can check your payment in peace, they have put you first time out of action.That the status is pending has nothing to say, tomorrow may already be accepted.wait and do not nerve.Next week I would write them an email, do not go into the chat, there are not always the same there, and tell them that your manager (if possible with name) has declared your account as verified, and your money is on the way, and you now please want to know when they have transferred because no money has been received.I would do nothing more first time.Casumo always pays out.

This post has been translated automatically

Anonym

Former Member

[solved] For 16 days Casumo has not paid out EUR 24,442

18th Dec. 2020, at 01:06 am CET#6

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Herould wrote on 18.12.2020 at 00:25
apparently you have asked too much in the chat, and the employees annoyed.If you ask too often in the chat, and there are always other employees there, and everyone says something else what documents are still missing The manager has confirmed that everything is fine, wait for your money will come.etc.to the first time they can check your payment in peace, they have put you first time out of action.That the status is pending has nothing to say, tomorrow may already be accepted.wait and do not nerve.Next week I would write them an email, do not go into the chat, there are not always the same there, and tell them that your manager (if possible with name) has declared your account as verified, and your money is on the way, and you now please want to know when they have transferred because no money has been received.I would do nothing more first time.Casumo always pays out.

What are you writing for a cheese!

If money does not come, you go daily to the support on the cookie until the drop is sucked. Many OC's are practiced in that you deliberately slow down payouts, that the player cancels the payout and burns his coal again.

Therefore, always bug the casino that they see that you can not be stalled. If they then start spinning, you look for the next casino and do not fackelt long.

This post has been translated automatically

Anonym

Former Member

[solved] For 16 days Casumo has not paid out EUR 24,442

18th Dec. 2020, at 01:19 am CET#7

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wwedraft wrote on 12/18/2020 at 01:06 PM
What kind of cheese are you writing!

When money doesn't come, you go on the support daily until the drop is sucked. Many OC's are skilled at deliberately slowing down payouts, that the player cancels the payout and burns his dough again.

Therefore, always bug the casino that they see that you can not be stalled. If they then start spinning, you look for the next casino and do not fackelt long.

This is not cheese, these are now times facts, and the support has no influence on the speed, and who gambles away his money again, which is itself to blame.And if the spinning because one nervt you have a problem and not the casino, they sit on the money and not you.I always do so, and have always gotten my money.It does not matter whether today or in 5 days the money is there, it is important that you get it.I have already won 160000 euros, and was not even verified, and I was still abroad, so what, I sent them an email that I can only verify in 2 weeks, because I'm out of the country and do not have my documents with me.When my Verification went off, everything was done in 2 days and my money came the next day.So I just waited 3 weeks, so what, the casino had air and I got my money.

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Anonym

verified

Former Member

[solved] For 16 days Casumo has not paid out EUR 24,442

18th Dec. 2020, at 01:52 am CET#8

1 Like

Liked this post: sippi

Casumo again... they seem to have serious money problems...
I keep my fingers crossed that you get your money paid out quickly.

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KlausNomi

Topic Creator

Forum posts: 9 Member since: 15.12.2020

[solved] For 16 days Casumo has not paid out EUR 24,442

18th Dec. 2020, at 09:49 am CET#9

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Hello Herould,
the funny thing is that I just did not have to ask at all in the chat/support, because I had a VIP manager at my side. As I wrote above, he confirmed that after a week the account is now completely verified and the payout is approved. And then there was a week's pause, no reaction from the VIP manager and then suddenly the account was no longer verified and the same documents were requested again. This is simply not OK after 16 days and I do not think I am too impatient here. Everyone who knows the movie "Casino", knows that a certain payout delay or further play animation is part of the game and I also gladly accept that, otherwise I may just not go to any casino, whether virtual or real.
I still have one question. Do the experts Caro and Julian read along here or do you have to address them directly when you ask for support - and if so, how does that work?

This post has been translated automatically

Anonym

Former Member

[solved] For 16 days Casumo has not paid out EUR 24,442

18th Dec. 2020, at 10:21 am CET#10

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KlausNomi wrote on 18.12.2020 at 09:49: Hello Herould,
the funny thing is that I just did not have to ask at all in the chat/support, because I had a VIP manager at my side. As I wrote above, he confirmed that after a week the account is now completely verified and the payout is approved. And then there was a week's pause, no reaction from the VIP manager and then suddenly the account was no longer verified and the same documents were requested again. This is simply not OK after 16 days and I do not think I am too impatient here. Everyone who knows the movie "Casino", knows that a certain payout delay or further play animation is part of the game and I also gladly accept that, otherwise I may just not go to any casino, whether virtual or real.
I still have one question. Do the experts Caro and Julian read along here or do you have to address them directly when you ask for support - and if so, how does that work?

Yes, as a rule, Caro and Julian read along.go on Communicator and enter Caro,(GambleJoe) and send her a message.they will then answer you.

This post has been translated automatically

Casumo: [solved] For 16 days Casumo has not paid out EUR 24,442

[solved] For 16 days Casumo has not paid out EUR 24,442

[solved] For 16 days Casumo has not paid out EUR 24,442

[solved] For 16 days Casumo has not paid out EUR 24,442

[solved] For 16 days Casumo has not paid out EUR 24,442

[solved] For 16 days Casumo has not paid out EUR 24,442

[solved] For 16 days Casumo has not paid out EUR 24,442

[solved] For 16 days Casumo has not paid out EUR 24,442

[solved] For 16 days Casumo has not paid out EUR 24,442

[solved] For 16 days Casumo has not paid out EUR 24,442

[solved] For 16 days Casumo has not paid out EUR 24,442

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