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Casumo: [solved] casumo payout problems (Page 3)

Topic created on 05th Nov. 2018 | Page: 3 of 4 | Answers: 38 | Views: 8,429
T0uchTheSky
Elite

[solved] casumo payout problems

5th Nov. 2018, at 10:37 pm CET#21
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If Casumo still crosses, you go again in the chat and say politely, if you do not get your money, then would turn to MGA and AskGamblers, and also tell the Live Chat again that you have only one account at Casumo, if you would cheat the casino with the wrong address, then you would not give your address with awawawawd1, because such a street name does not exist I think in the whole world, so it makes no sense.

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Nussbaumvirus
Visitor

[solved] casumo payout problems

6th Nov. 2018, at 12:08 am CET#22
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Yes now I have uploaded an invoice and a screenshot of the Swedish bank account where I wanted to make the cancelled withdrawal. The chatt says that it should work and I should wait for the Verification by the other department and keep an eye on my mailbox. Hopefully it will work now without any problems. Will look at it tomorrow if it works on my Austrian account . I'll get back to you tomorrow T0uchTheSky.

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upola
Legend

[solved] casumo payout problems

6th Nov. 2018, at 10:20 am CET#23
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I would not put too much hope in the MGA.
You have violated the terms and conditions, the MGA makes nothing.
But it is still worth a try.

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T0uchTheSky
Elite

[solved] casumo payout problems

6th Nov. 2018, at 11:23 am CET#24
1 Like

Liked this post: Anonym
If everything else is correct, I don't see the wrong street name as a violation of the T&C, as I said above, in many casinos the address except the country can be changed by players themselves

In addition, you can tell the MGA that you have given everything correctly when registering, that there is now awawawd1, he does not know why. I mean if someone wants to cheat the casino, but not with a street name that it very likely does not exist in the whole world

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Nussbaumvirus
Visitor

[solved] casumo payout problems

6th Nov. 2018, at 01:59 pm CET#25
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So now I uploaded a screenshot from online banking for the failed withdrawal, comes back: The document does not show the cardholder. Although the name is recognizable under Account & Cards. And in the invoice you write that it is a wrong document type. I think they want to drag this out on purpose what do you think?

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T0uchTheSky
Elite

[solved] casumo payout problems

6th Nov. 2018, at 02:32 pm CET#26
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Hää, why make a screenshot from online banking for the failed withdrawal. You just need to take a statement or screenshot from the bank you deposited from .

And on the bill for the proof of address just one from your landline, so DSL/phone, but none from your cell phone.

If it is not clear what Casumo wants from you, just go to the Live Chat and ask politely again.



p.s. Otherwise Daniel from GambleJoe might be able to help you, send him a private message


Daniel's profile

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Nussbaumvirus
Visitor

[solved] casumo payout problems

6th Nov. 2018, at 03:14 pm CET#27
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So I tried to use the from a friend for the payout because my Austrian account did not work. I have canceled the withdrawal
But they mean you can not remove this bank account ... and would have to verify it first, which sounds suspicious. One of their employees said that the owner's name and account number should be visible on a screenshot or bank statement. So I did that with a screenshot ... now they think it must be a bank statement so I assume a bank statement. I've been bugging them often enough about a cancelled withdrawal ..now this too. I'm really trying my best to please them but next they'll probably want my pin social security number and blood sample....

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Gloria1960
Rookie

[solved] casumo payout problems

18th Aug. 2019, at 09:24 pm CEST#28
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Hello, I recently signed up with Casumo after being disappointed with Lapalingo...
At Casumo you only need to verify with your mobile number,
which surprised me. The other Online Casinos make such a hassle with the documents, as
was already described here.
Now I had actually won 750, - Euro and now hope for a payout on my Visa card.
Hope it works out
Will report...
Greetings
Gloria1960

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RiverSong
Legend

[solved] casumo payout problems

18th Aug. 2019, at 11:34 pm CEST#29
2 Likes

Liked this post: Avatar von Falko Falko, Avatar von palme7777 palme7777

Gloria1960 wrote on 18/08/2019 at 21:24: Hello, had just recently signed up with Casumo after being disappointed with Lapalingo...
With Casumo you only need to verify with your mobile number,
which surprised me. The other Online Casinos make such a hassle with the documents, as
was already described here.
Now I had actually won 750, - Euro and now hope for a payout on my Visa card.
Hope it works out
Will report...
Greetings
Gloria1960

and where exactly is the problem with the payout? it is best that everyone who requests a payout in an oc writes a text like you under --> payout problems, or?

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Gloria1960
Rookie

[solved] casumo payout problems

24th Aug. 2019, at 10:06 am CEST#30
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Hello,
just got from Casumo very quickly my money, but had been under 1000,- Euro,
seems to be only from a sum over 1000, - euro problems, as with Mr. Play, where I am waiting for a
Withdrawal in the amount of 2000, - Euro on my Skrill account waiting since Thursday! Now I wanted to
write again in the chat, of course only English-speaking staff there...Ach!!???
Wait also times....greeting

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