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Casumo: [solved] casumo payout problems (Page 2)

Topic created on 05th Nov. 2018 | Page: 2 of 4 | Answers: 38 | Views: 8,411
upola
Legend

[solved] casumo payout problems

5th Nov. 2018, at 05:58 pm CET#11
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What is a faceroll on the keyboard?

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upola
Legend

[solved] casumo payout problems

5th Nov. 2018, at 06:01 pm CET#12
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ruhrpott wrote on 05.11.2018 at 17:55: It does not necessarily have to be a phone bill. Other documents(bills) on which your address is recognizable also go. Regarding the story with the other account and the associated payout, it will m.M.n. but afterwards still problems and from my point of view will not be carried out....

But if he has "awdawdawd1" as an address, use him also no other documents...the address does not exist.


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ruhrpott
Expert

[solved] casumo payout problems

5th Nov. 2018, at 06:02 pm CET#13
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upola wrote on 05/11/2018 at 18:01
But if he specified "awdawdawd1" as the address,no other documents...use him,the address does not exist.



I assumed that he has written it now only here for the forum so But if he has actually indicated so, then good night^^

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Nussbaumvirus
Visitor

[solved] casumo payout problems

5th Nov. 2018, at 06:05 pm CET#14
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Yes so now the money is sitting around in my account because I can't verify the "awdawdawd1" address . I have also contacted you and it has remained so that I can verify the address with the phone bill. But the withdrawal on the other account was canceled or would also a screenshot with the account number and owner name would be enough to clarify it was said with. I have also used your name as the account holder in the withdrawal order, so there should be no problems. But the address is really problematic because I also asked if I can change the address but I was told that neither I nor the employees there can change the address. Then I asked what would happen if I moved to a new address, but I was told that it was possible to change the address. The employee had no real answer except to confirm my current address "awdawdawd1". I don't know how to do that. Is there no way to make a deal or get my deposits back?

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upola
Legend

[solved] casumo payout problems

5th Nov. 2018, at 06:12 pm CET#15
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I do not know what you should do now because of the address.
If the casino will not talk to you, the money is probably gone.
Even if you get your Deposit back...how will you withdraw it.

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Nussbaumvirus
Visitor

[solved] casumo payout problems

5th Nov. 2018, at 06:19 pm CET#16
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The casino actually assured me that when the Verification was done, I can transfer the money to my account in Austria. So the possibility exists I do not know why it did not work from the beginning. But yes now they are waiting for me to verify awadawdadw1 ..if I tell them that there is no awawawawd1 in Stockholm they will surely block my account and gone are the wins and even worse the deposits .
Before I go the next step I wanted to ask here rather times

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upola
Legend

[solved] casumo payout problems

5th Nov. 2018, at 06:24 pm CET#17
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That's what I mean.
Even if you get your stake back, as long as you can't verify your address, the withdrawal won't work.

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T0uchTheSky
Elite

[solved] casumo payout problems

5th Nov. 2018, at 06:46 pm CET#18
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Of course, the address can be changed by support staff, that's the easiest thing in the world.

I think in your case Casumo just does not want to pay, because the address is actually not important except for the country where you are located, because then the casinos know whether you are prohibited to gamble in that country or not and whether you are allowed to register then

Why I say that the address is actually not so important except the country, because in many casinos the address can be changed by players themselves in his profile, such as VideoSlots or Sunmaker.

If all data except your address is correct, contact MGA and Askgamblers, but you do not tell them that you have intentionally awawawawd1 as the address when registering, but that you have given everything correctly when registering, that it is now there awawawawd1 as the address, you do not know, maybe something went wrong with the data transmission after registration and you have not noticed.


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Nussbaumvirus
Visitor

[solved] casumo payout problems

5th Nov. 2018, at 07:56 pm CET#19
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T0uchTheSky wrote on 05/11/2018 at 18:46: Of course the address can be changed by support staff, it's the easiest thing in the world.

I think in your case Casumo just does not want to pay, because the address is actually not important except the country where you are located. because then the casinos know whether you are forbidden to gamble in that country or not and whether you are allowed to register then

Why I say that the address is actually not so important except the country, because in many casinos the address can be changed by players themselves in his profile, such as VideoSlots or Sunmaker.

If all data except your address is correct, contact MGA and Askgamblers, but you do not tell them that you have intentionally awawawawd1 as the address when registering, but that you have given everything correctly when registering, that it is now there awawawawd1 as the address, you do not know, maybe something went wrong with the data transmission after registration and you have not noticed.



Thanks touchthesky for the answer I will first write the casino again because of the address change if that does not work I will try it with your suggestion because the other information is correct and my ID was even accepted by them. I will post as soon as I have something new. And if your advice helps me I will thank you again and thoroughly.

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Nussbaumvirus
Visitor

[solved] casumo payout problems

5th Nov. 2018, at 09:56 pm CET#20
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So I contacted Casumo and said that the address was a mistake and that I am not trying to cheat anyone or play dishonestly. That I have already verified my person. And that it is allowed to change the address data at other casinos. Now the same employee from Chatt with whom I have already written yesterday meant that I should simply verify my address and not the awawd address so a step in the right direction. Since my address is in Austria I could simply upload an invoice with my address and that's it? Since Online Casinos are allowed in Austria this should not be a problem or? T0uchTheSky Thanks for the Tip if I get the money I give you 100Euro as a thank you that I promise you

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