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Casumo: [solved] casumo payout problems

Topic created on 05th Nov. 2018 | Page: 1 of 4 | Answers: 38 | Views: 8,410
Nussbaumvirus
Visitor

[solved] casumo payout problems

5th Nov. 2018, at 03:40 pm CET#1
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Hello dear ones,

I am writing long novels to describe my situation as good as possible but somehow my posts come up empty.
When I opened the thread I also described everything exactly and when I saw that it was empty I tried again after your answers but somehow it does not work is that because of the screenshots?

Lg


Edit: Text copied

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upola
Legend

[solved] casumo payout problems

5th Nov. 2018, at 03:43 pm CET#2
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Is there anything else coming, or should we guess?

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Dutch78
Expert

[solved] casumo payout problems

5th Nov. 2018, at 04:03 pm CET#3
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Since you do not write anything, you will certainly not have received anything, right?

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sonne10
Top Member

[solved] casumo payout problems

5th Nov. 2018, at 04:33 pm CET#4
1 Like

Liked this post: Avatar von sonne10 sonne10
Well, you have the tarred and feathered before he could write something

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upola
Legend

[solved] casumo payout problems

5th Nov. 2018, at 04:40 pm CET#5
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Nice that you have also written something on the subject...that helps the TE now further.

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Nussbaumvirus
Visitor

[solved] casumo payout problems

5th Nov. 2018, at 05:05 pm CET#6
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Hello dear ones,

i am writing long novels to describe my situation as well as possible but somehow my posts come up empty.
When I opened the thread I also described everything exactly and when I saw that it was empty I tried again after your answers but it somehow does not work is that because of the screenshots?

Greetings

This post has been translated automatically

upola
Legend

[solved] casumo payout problems

5th Nov. 2018, at 05:16 pm CET#7
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Try it without screenshots.
Save the text you write but, otherwise you have to rewrite everything again if it does not work.

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Nussbaumvirus
Visitor

[solved] casumo payout problems

5th Nov. 2018, at 05:20 pm CET#8
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Hello dear ones,

i'm sorry it took me so long, but I wrote a really long post to open this thread, but unfortunately it seems to have been lost. So I write everything from the beginning. I live in Austria and have recently decided to move to Sweden and wanted to try out some Online Casinos here. I then registered with Casumo and have deposited over a period of 2 weeks ~200 euros and am a two times played up to 500 and lost everything again because I could not withdraw the win. I first tried to withdraw to my Paysafe account but it did not work, then I wrote to the Live Chat and the employee said I could withdraw it to my bank account. I then also tried without success because the system did not allow a withdrawal to Austria apparently only to Germany Norway etc.. So I thought I would open a Swedish bank account but it didn't work because I don't work in Sweden and don't have a tax number here. And now I have the money downplayed while I tried to withdraw it (well you know it as a gambler ) but with the last 50 euros or 500 kronor then hit that here:

(Screenshot: 5 Neptune's at Lord of the Ocean free spins)
And had 26000 crowns in one go:
(Screenshot: 26000 Crowns balance and 4 Free Spins Scatter)
PS: I took the screenshots because I was happy to hit such cool symbols and not because I expected problems with the payout.

So now I wanted it but without gambling once really pay out and have asked my uncle if he gives me his bank account for a payout he has given me the connection data of a friend (of course with your permission) to perform the payout. I did that and everything seemed to be ok and I even got a message from Casumo that the money would arrive on the account within a few minutes.
As I logged in the next day 3 notifications came to the account for verification. 1 for my person, 1 for the address I gave and 1 for the bank account of the withdrawal (that the account also belongs to me). So now of course I uploaded my passport and that worked. For the bank account I contacted the chatt and explained my situation that I borrowed this from a friend etc.. I have also saved the entire Chatt history. But when verifying the address there is a problem because I did not use a real address (which I found out later and after I came across this site was not a good idea to put it mildly). Now I have cancelled the withdrawal and the money is back in my Casumo account. Now they want from me a confirmation of my address by a phone bill etc. which I can not offer them because the address is on "awdawdawd1" Stockholm and the phone number (+46) 2131-41231 because I have made a Faceroll on my keyboard, because I never had to verify my address at any other online casino in Austria or anywhere else but only my ID.
My question to you is if there is any hope to withdraw the win or get back the money I deposited in this case. I hope I have described my situation well and would be grateful for any advice

Kind regards,
A fellow sufferer







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upola
Legend

[solved] casumo payout problems

5th Nov. 2018, at 05:54 pm CET#9
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The address is really a problem.
You can now only contact the casino and explain everything to them.
I hope that you get your money, but I do not believe it.

Actually, the casinos are just waiting for you to violate the terms and conditions.

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ruhrpott
Expert

[solved] casumo payout problems

5th Nov. 2018, at 05:55 pm CET#10
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It does not have to be a telephone bill. Other documents (invoices) on which your address is recognizable also work. Regarding the story with the other account and the associated payment, there will be m.M.n. but afterwards still problems and from my point of view will not be carried out....

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