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[solved] Casumo Struggle on payout of 15k
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since I have been registered here for a long time and have always been a passive reader, I would also like to describe my problem.
I have been playing on Casumo for years and have never regretted it: payouts always arrived on time, sometimes even on the same day.
Now I have decided to play on higher stakes and idR also always brought everything to 0.
Last Friday on 17.07.2020, luck struck me (finally) and I had on 20€ stake a 12k winning picture (without bonus etc)! Consequently, I was able to push the account balance even to 17.5k high and have 15k payout and the remaining 2.5k again made equal to the ground.
But now it is so that the withdrawal request has not been processed for 5 whole days!
After multiple inquiries to hey@casumo.com I received the info that due to the UK Gambling Commission a tighter check on UK players was required (I'm btw not British). I asked if casumo would require any earnings certificates or re-verification from me, to this question the answer would be "no".
Since I am quite active on casumo, I still contacted my VIP Loyalty Manager - he told me to call my house bank and ask if there would be any problems if I receive a higher amount from outside the EU. Although it is a bit uncomfortable for me to approach my bank about it, I did it directly. My bank advisor from the savings bank said it would not be a problem. And if there were any problems, the bank would get back to me.
I told my loyalty manager about the statement and he said that the payment should be processed in the next 24 hours - when I asked again whether I should submit documents or earnings statements, I got the answer that everything would be okay.
Reason for the delayed payment would be that many are now on vacation and Corona...
Now seriously: I do not know the internal processes of Online Casinos - but more than press a button "Approve payout" must not make it...
So why on earth do they take so exorbitantly long?
About 2 weeks ago I had to wait 3 days for my 400 € payout, that seemed very suspicious to me... and now at 15k the Struggle is already big, can not sleep in peace
Has anyone else in the last 14 days can make similar experiences?
VG TheSunMan
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[solved] Casumo Struggle on payout of 15k
Nobody has liked this post so far
Hi TheSunMan, with me it takes a little longer lately but I always got my money.I think that has nothing to do directly with Casumo, all casinos are currently very slow, may be due to the vacation season and Corona.Wait another 1 to 2 days, if then nothing comes, ask again politely.And please do not always ask if you still have to submit documents, do not bring them on this funnel to stall for time, and you still have to submit after her.Keep thin and be friendly.Casumo always pays out because you do not have to worry.And please do not gamble your win now, they like to speculate on it, maybe this is now also a stalling tactic, in the opening you lose it again.
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[solved] Casumo Struggle on payout of 15k
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hi so a few months ago hst it nue lasted longer than 24H, last week I also had to wait over 3 days for a small payout, so I will not Deposit in the near future there.
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[solved] Casumo Struggle on payout of 15k
Nobody has liked this post so far
thank you for your answer!
Basically, I'm not too worried that I will not receive the payout. After all, I have already wagered a good 100k in the casino this year and am back to 0 with the payout
I have also not violated bonus guidelines, but I can not explain absolutely - why just now? The timing is generally always inappropriate I know, but I can't get rid of the feeling that I'm being stalled - because some Casumo employees are now taking a close look at my gaming history and see if I've possibly vllt sometime in the past violated bonus guidelines to then deny me the payout.
Only recently I had to make the experience at LeoVegas, but fortunately they refunded my deposits out of goodwill because I had mistakenly registered twice. The only funny thing was that I had already fully verified my account and the LV employee did not notice during the check. The action cost me a lot of time and nerves and money, so I am very sensitized.
I generally always secure the withdrawal requests at Casumo. And the payout time of 24h has been pleasant so far. One of the main reasons why I like to play at Casumo: You can't cancel secured payouts and you have a cooldown of one day.
Maybe it's really just because of the above reasons, but the doubts are quite big, it's just not normal that it takes so long
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[solved] Casumo Struggle on payout of 15k
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You can no longer secure the payout was last week there in chat because I have not found the option as before, I was told that is no longer available....
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[solved] Casumo Struggle on payout of 15k
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As I said, you are not the only one who has to wait lately.If you have not received your money by the end of this week, then contact Caro here in the forum, she will help you.But I think times, until then you have your money.And with the bonus in the past, the payout has nothing to do with this, so do not worry about it.
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[solved] Casumo Struggle on payout of 15k
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Something like money laundering, double accounts etc, can be easily prevented by verifying before depositing at the account creation
At Pokerstars.fr this was already the case several years ago. You even got a code sent home by letter to verify your address
These are all stalling tactics and quite unserious. If I notice it at a casino, immediately after withdrawal account is blocked
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[solved] Casumo Struggle on payout of 15k
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Hi robby811, is with me unfortunately also so.But nevertheless I got my money always.Had last week also Monday won and Friday only my money.
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[solved] Casumo Struggle on payout of 15k
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A full block I would not consider, there are alternatives - know some casinos that pay out in real time, but there you do not have the certain Cooldown effect. That is exactly why I appreciate Casumo so far
Even if the doubts on my part are only slightly justified, the trust is gone for now - I have zero interest in continuing to play High Roll if I have to worry about the payout every time. That's from the feeling even more stupid, than if you just gamble away all your money. At least you know where you stand
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[solved] Casumo Struggle on payout of 15k
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And Caro did also still so " bad luck, have it yes gambled away" ..yes clear ... at what cost then ! If one secures something and blocks, then one does that for a certain reason. And if the casino does not adhere to it, then that's not serious for me !!!!!!!!! More like fraud !!!
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