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Casumo: [solved] Casumo Struggle on payout of 15k

Topic created on 21st Jul. 2020 | Page: 1 of 5 | Answers: 43 | Views: 9,741
TheSunMan
Rookie

[solved] Casumo Struggle on payout of 15k

21st Jul. 2020, at 09:24 pm CEST#1
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Moin,

since I have been registered here for a long time and have always been a passive reader, I would also like to describe my problem.

I have been playing on Casumo for years and have never regretted it: payouts always arrived on time, sometimes even on the same day.

Now I have decided to play on higher stakes and idR also always brought everything to 0.

Last Friday on 17.07.2020, luck struck me (finally) and I had on 20€ stake a 12k winning picture (without bonus etc)! Consequently, I was able to push the account balance even to 17.5k high and have 15k payout and the remaining 2.5k again made equal to the ground.

But now it is so that the withdrawal request has not been processed for 5 whole days!

After multiple inquiries to hey@casumo.com I received the info that due to the UK Gambling Commission a tighter check on UK players was required (I'm btw not British). I asked if casumo would require any earnings certificates or re-verification from me, to this question the answer would be "no".

Since I am quite active on casumo, I still contacted my VIP Loyalty Manager - he told me to call my house bank and ask if there would be any problems if I receive a higher amount from outside the EU. Although it is a bit uncomfortable for me to approach my bank about it, I did it directly. My bank advisor from the savings bank said it would not be a problem. And if there were any problems, the bank would get back to me.

I told my loyalty manager about the statement and he said that the payment should be processed in the next 24 hours - when I asked again whether I should submit documents or earnings statements, I got the answer that everything would be okay.

Reason for the delayed payment would be that many are now on vacation and Corona...

Now seriously: I do not know the internal processes of Online Casinos - but more than press a button "Approve payout" must not make it...

So why on earth do they take so exorbitantly long?

About 2 weeks ago I had to wait 3 days for my 400 € payout, that seemed very suspicious to me... and now at 15k the Struggle is already big, can not sleep in peace

Has anyone else in the last 14 days can make similar experiences?

VG TheSunMan

This post has been translated automatically

Anonym

[solved] Casumo Struggle on payout of 15k

21st Jul. 2020, at 09:51 pm CEST#2
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TheSunMan wrote on 07/21/2020 at 21:24: Moin,

since I have been registered here for a long time and have always been a passive reader, I would like to describe my problem.

I have been playing on Casumo for years and have never regretted it: payouts always arrived on time, sometimes even on the same day.

Now I have decided to play at higher stakes and idR also always brought everything to 0.

Last Friday on 17.07.2020, luck struck me (finally) and I had on 20€ stake a 12k winning picture (without bonus etc)! Consequently, I was able to push the account balance even to 17.5k high and have 15k payout and the remaining 2.5k again made equal to the ground.

But now it is so that the withdrawal request has not been processed for 5 whole days!

After multiple inquiries to hey@casumo.com I received the info that due to the UK Gambling Commission a tighter check on UK players was required (I'm btw not British). I asked if casumo required any earnings certificates or re-verification from me, to this question the answer would be "no".

Since I am quite active on casumo, I still contacted my VIP Loyalty Manager - he told me to call my house bank and ask if there would be any problems if I receive a higher amount from the EU foreign country. Although it is a bit uncomfortable for me to approach my bank about it, I did it directly. My bank advisor from the savings bank said it would not be a problem. And if there were any problems, the bank would get back to me.

I told my loyalty manager about the statement and he said that the payment should be processed in the next 24 hours - when I asked again whether I should submit documents or earnings statements, I got the answer that everything would be okay.

Reason for the delayed payment would be that many are now on vacation and Corona...

Now seriously: I do not know the internal processes of Online Casinos - but more than press a button "Approve payout" must not make it...

So why on earth do they take so exorbitantly long?

About 2 weeks ago I had to wait 3 days for my 400 € payout, that seemed very suspicious to me... and now at 15k the Struggle is already big, can not sleep in peace

Has anyone else in the last 14 days can make similar experiences?

VG TheSunMan

Hi TheSunMan, with me it takes a little longer lately but I always got my money.I think that has nothing to do directly with Casumo, all casinos are currently very slow, may be due to the vacation season and Corona.Wait another 1 to 2 days, if then nothing comes, ask again politely.And please do not always ask if you still have to submit documents, do not bring them on this funnel to stall for time, and you still have to submit after her.Keep thin and be friendly.Casumo always pays out because you do not have to worry.And please do not gamble your win now, they like to speculate on it, maybe this is now also a stalling tactic, in the opening you lose it again.

This post has been translated automatically

Anonym

[solved] Casumo Struggle on payout of 15k

21st Jul. 2020, at 10:03 pm CEST#3
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Herould wrote on 07/21/2020 at 9:51 pm

Hi TheSunMan,for me it takes a little longer lately but I always get my money.I think that has nothing to do directly with Casumo,all casinos are very slow at the moment,may be due to the vacation season and Corona.Wait another 1to 2 days,if then nothing comes,ask again politely.And please do not always ask if you still have to submit documents, do not bring them on this funnel to stall for time, and you still have to submit after her.Keep thin and be friendly.Casumo always pays out because you do not have to worry.And please do not gamble your win now, they like to speculate on it, maybe this is now also a stalling tactic, in the opening you lose it again.

hi so a few months ago hst it nue lasted longer than 24H, last week I also had to wait over 3 days for a small payout, so I will not Deposit in the near future there.

This post has been translated automatically

TheSunMan
Rookie

[solved] Casumo Struggle on payout of 15k

21st Jul. 2020, at 10:12 pm CEST#4
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Hi Herould,

thank you for your answer!

Basically, I'm not too worried that I will not receive the payout. After all, I have already wagered a good 100k in the casino this year and am back to 0 with the payout

I have also not violated bonus guidelines, but I can not explain absolutely - why just now? The timing is generally always inappropriate I know, but I can't get rid of the feeling that I'm being stalled - because some Casumo employees are now taking a close look at my gaming history and see if I've possibly vllt sometime in the past violated bonus guidelines to then deny me the payout.

Only recently I had to make the experience at LeoVegas, but fortunately they refunded my deposits out of goodwill because I had mistakenly registered twice. The only funny thing was that I had already fully verified my account and the LV employee did not notice during the check. The action cost me a lot of time and nerves and money, so I am very sensitized.

I generally always secure the withdrawal requests at Casumo. And the payout time of 24h has been pleasant so far. One of the main reasons why I like to play at Casumo: You can't cancel secured payouts and you have a cooldown of one day.

Maybe it's really just because of the above reasons, but the doubts are quite big, it's just not normal that it takes so long

This post has been translated automatically

Anonym

[solved] Casumo Struggle on payout of 15k

21st Jul. 2020, at 10:42 pm CEST#5
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TheSunMan wrote on 07/21/2020 at 10:12 pm: Hi Herould,

thanks for your reply!

Basically I'm not too worried about not getting the payout. After all, I've already wagered a good 100k in the casino this year and I'm back to 0 with the payout

I have also not violated bonus guidelines, but I can not explain absolutely - why just now? The timing is generally always inappropriate I know, but I can't get rid of the feeling that I'm being stalled - because some Casumo employees are now taking a close look at my gaming history and see if I've possibly vllt sometime in the past violated bonus guidelines to then deny me the payout.

Only recently I had to make the experience at LeoVegas, but there they have fortunately refunded my deposits out of goodwill because I had mistakenly registered twice. The only funny thing was that I had already fully verified my account and the LV employee did not notice during the check. The action cost me a lot of time and nerves and money, so I am very sensitized.

I generally always secure the withdrawal requests at Casumo. And the payout time of 24h has been pleasant so far. One of the main reasons why I like to play at Casumo: You can't cancel secured payouts and you have a cooldown of one day.

Maybe it's really just because of the above reasons, but the doubts are quite big, it's just not normal that it takes so long

You can no longer secure the payout was last week there in chat because I have not found the option as before, I was told that is no longer available....

This post has been translated automatically

Anonym

[solved] Casumo Struggle on payout of 15k

21st Jul. 2020, at 10:45 pm CEST#6
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TheSunMan wrote on 07/21/2020 at 10:12 pm: Hi Herould,

thanks for your reply!

Basically I'm not too worried about not getting the payout. After all, I've already wagered a good 100k in the casino this year and I'm back to 0 with the payout

I have also not violated bonus guidelines, but I can not explain absolutely - why just now? The timing is generally always inappropriate I know, but I can't get rid of the feeling that I'm being stalled - because some Casumo employees are now taking a close look at my gaming history and see if I've possibly vllt sometime in the past violated bonus guidelines to then deny me the payout.

Only recently I had to make the experience at LeoVegas, but fortunately they refunded my deposits out of goodwill because I had mistakenly registered twice. The only funny thing was that I had already fully verified my account and the LV employee did not notice during the check. The action cost me a lot of time and nerves and money, so I am very sensitized.

I generally always secure the withdrawal requests at Casumo. And the payout time of 24h has been pleasant so far. One of the main reasons why I like to play at Casumo: You can't cancel secured payouts and you have a cooldown of one day.

Maybe it's really just because of the above reasons, but the doubts are quite big, it's just not normal that it takes so long

As I said, you are not the only one who has to wait lately.If you have not received your money by the end of this week, then contact Caro here in the forum, she will help you.But I think times, until then you have your money.And with the bonus in the past, the payout has nothing to do with this, so do not worry about it.

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Taybone
Amateur

[solved] Casumo Struggle on payout of 15k

21st Jul. 2020, at 10:48 pm CEST#7
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I find such a policy at the casinos fraud on the player. I hope that will change next year

Something like money laundering, double accounts etc, can be easily prevented by verifying before depositing at the account creation

At Pokerstars.fr this was already the case several years ago. You even got a code sent home by letter to verify your address

These are all stalling tactics and quite unserious. If I notice it at a casino, immediately after withdrawal account is blocked

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Anonym

[solved] Casumo Struggle on payout of 15k

21st Jul. 2020, at 10:49 pm CEST#8
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robby811 wrote on 21.07.2020 at 22:03
hi so a few months ago hst it nue lasted longer than 24H, last week I also had to wait over 3 days for a small payout,so I will not Deposit there in the near future.

Hi robby811, is with me unfortunately also so.But nevertheless I got my money always.Had last week also Monday won and Friday only my money.

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TheSunMan
Rookie

[solved] Casumo Struggle on payout of 15k

21st Jul. 2020, at 11:36 pm CEST#9
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Taybone wrote on 07/21/2020 at 22:48: I find such a policy at the casinos cheating the player. I hope that will change next year

Something like money laundering, double accounts etc, can be easily prevented by having to verify before depositing at account creation

At Pokerstars.fr this was already the case several years ago. You even got a code sent home by letter to verify your address

These are all stalling tactics and quite unserious. If I notice it at a casino, immediately after withdrawal account is blocked.

A full block I would not consider, there are alternatives - know some casinos that pay out in real time, but there you do not have the certain Cooldown effect. That is exactly why I appreciate Casumo so far

Even if the doubts on my part are only slightly justified, the trust is gone for now - I have zero interest in continuing to play High Roll if I have to worry about the payout every time. That's from the feeling even more stupid, than if you just gamble away all your money. At least you know where you stand

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Jincy89
Amateur

[solved] Casumo Struggle on payout of 15k

22nd Jul. 2020, at 08:46 am CEST#10
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Casumo is and remains just a sauhaufen ' I also find it really funny why you do not have to submit a certificate for these sums . I had once played myself up at Casumo from 10k, also deposited about weeks exactly as much ... wanted to pay out and they wanted to have everything! Verdienstbescheinigungen account statements of ewigkeiten, any explanation of what I got from whom (my friend pays his alimony via PayPal ) ... and then last but not least, the earnings of my friend !!!!!! Although the is not even registered, we have no account together and he had nothing to do with it ! Oh yes and the awesome thing was, I even secured my payout ! They have the despite protection simply transferred back to my player account after 3 days, so I could play again ! Reason: if the Verification takes so long then they are allowed to ... Player protection ?!?!?! HHhhahhahaha ... have it then unfortunately gambled . Probably from annoying fuss and it just pulled at my nerves. Each time I submitted documents, the processing took forever and each time they wanted something new . Unbelievable ! Caro didn't really help me either. Find it almost a cheek that here is listed a casino, which writes " player protection" large, but then just so the amount which one has secured, only because of the verification !!!! Which, by the way, was in process may cancel !!! Is and remains an absolute mess !!!!!

And Caro did also still so " bad luck, have it yes gambled away" ..yes clear ... at what cost then ! If one secures something and blocks, then one does that for a certain reason. And if the casino does not adhere to it, then that's not serious for me !!!!!!!!! More like fraud !!!

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