[resolved] Casumo refuses to pay out / proof of income

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Anonym

verified

Former Member

[resolved] Casumo refuses to pay out / proof of income

17th Aug. 2019, at 12:04 pm CEST#21

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This is nonsense. How many will still submit proof AFTER they get a payment? None. The probability of a 6 with a bonus number should be much higher. The timing may be inconvenient, but it is just right to get the player's cooperation.

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Ichbins2018

Forum posts: 569 Member since: 12.07.2018

[resolved] Casumo refuses to pay out / proof of income

17th Aug. 2019, at 12:28 pm CEST#22

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Kleinkariert wrote on 08/17/2019 09:48 AM

The regulations for Player protection are only complied with because of the rules according to minimum standard, there you can quietly denounce the casinos to improve that.

You want regulations to improve the player protection, that is surely not your serious @Kleinkariert?

Many know that online gambling is illegal in Germany, you and no one else can / have to oppose the something and casually said no one has a right to anything at all, not on player protection and if it should come down to it, not even on a win!

Of course, everyone can do what he wants, and as a gambler it would not have interested me personally that the dirt is illegal.
But whoever here thinks that he / she has any rights while he / she illegal gambling ...Missing, at best, a child's voice from the rumor mill whispered in your ear.

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Expert

Kleinkariert

Forum posts: 1.676 Member since: 18.03.2019

[resolved] Casumo refuses to pay out / proof of income

17th Aug. 2019, at 01:13 pm CEST#23

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Ichbins2018 wrote on 08/17/2019 at 12:28 PM
You want regulations to improve Player protection, surely you are not serious @Kleinkariert?

Many know that online gambling is illegal in Germany, you and no one else can / have something to oppose and casually said no one has a right to anything at all, not to player protection and if it should come down to it, not even to a win!

Of course, everyone can do what he wants, and as a gambler it would not have interested me personally that the dirt is illegal.
But whoever here thinks that he / she has any rights while he / she illegal gambling ...Missing, at best, a child's voice from the rumor mill whispered in your ear.

You are confusing the context here, the regulatory authorities set such rules and the Online Casinos have to comply with them. Whether it is now illegal in DE plays no role, it was more about the rules they have to be implemented according to minimum principle (mostly) and not whether it is illegal.

You can not only complain about legally regulated things, if your life partner never changes the underwear you can also complain. You just have the possibility not to sue him for changing it once a day. Another example: cheating leads to police operations from time to time, but it is not forbidden. Nevertheless, people get upset about it. You can hold this restriction with pleasure personally, I will not share this, however.

Because other countries have rules like DE and if a casino is legal there and receives rules from there (from the local regulatory authority) it has to abide by them. It is a bit extreme to think that only in DE laws must be respected.

Totoro wrote on 08/17/2019 12:04 PM: That's bullshit. How many will still submit proof AFTER they get a payment? None. The likelihood of a 6 with bonus number should be much higher. The timing may be inconvenient, but it is just the right time to get player participation.

This is not nonsense dear Totoro, there is the possibility BEFORE Deposit to start this query. The UKGC even obliges to do so, so UK players are already much further ahead in this point.

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Anonym

Former Member

[resolved] Casumo refuses to pay out / proof of income

18th Aug. 2019, at 03:50 am CEST#24

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I am shocked. Really. I play quite a bit on Casumo and always have payouts. Never a big one, always something smaller. So far there have never been any problems, but when I read this... I asked in the chat if this is really their procedure. If that's true and they continue to give you problems, my account there is closed. I wish you all the best!

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Anonym

Former Member

[resolved] Casumo refuses to pay out / proof of income

18th Aug. 2019, at 04:02 am CEST#25

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Liked this post: sippi

Have now asked again. The chat told me Casumo is obligated from 50,000 euros total deposits (no matter what period) to ask about the origin of the money. Apparently because of the license. Possibly that is the reason why this does not happen too often

Nevertheless, I can't quite understand it. If I Deposit 50.000 Euro over 5 years, do I have to prove the last 5 years? How should that work? Or rather, a lot can change. Assuming you are unemployed at the time when you exceed the 50k. What then? ^^ Automatically criminal and money laundering?

I already believe them that they have to do that. However, the fact that it takes place, apparently, only with larger disbursements, is already somewhat questionable

But there's one thing I still don't understand about this. Would that really from this limit (50k deposit) mandatory, why is not then immediately before the next deposit (Which exceeds the 50k), pointed out. For me, everything is a bit weird. Since according to the info the payout should actually have nothing at all to do with the matter

Will watch your case and then decide what happens to my account there.

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MisterL

Forum posts: 1.535 Member since: 15.01.2017

[resolved] Casumo refuses to pay out / proof of income

18th Aug. 2019, at 10:56 am CEST#26

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casumo wunderino hyperino everything sounds the same
i have not played there for a long time and can only advise everyone against it

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Anonym

verified

Former Member

[resolved] Casumo refuses to pay out / proof of income

18th Aug. 2019, at 11:22 am CEST#27

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The 50,000 is logical, because at some point you'll reach it, some sooner than others, and others never will. If I drive my car through a 130 zone at 240 and don't get stopped, it doesn't automatically mean that this is now always and everywhere allowed. At some point, that's the end.

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Anonym

Former Member

[resolved] Casumo refuses to pay out / proof of income

18th Aug. 2019, at 01:36 pm CEST#28

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Liked this post: DrPepper

Totoro wrote on 18.08.2019 at 11:22 am: It's logical with the 50,000. At some point you have reached the halt, some sooner, the other will never reach. If I drive my car through a 130 zone at 240 and I'm not stopped, it doesn't automatically mean that this is now always and everywhere allowed. At some point, that's the end.

Well, conclusive is something else for me. I am a customer there. What would you say if you've been shopping at Media Markt for 10 years and the next time you buy a new TV, they want proof of income? Even though you have the money anyway and they don't give a shit where your money comes from? Or better, they want the proof of income only when you complain about the new TV, which cost 2000 Euro, because it is defective? Proof of income, otherwise no repair ^^

So I personally do not want to transmit such data. Really not. And I would not. Especially not in connection with all the other data that the casino has already received from me

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fros7byte

Topic Creator

Forum posts: 71 Member since: 17.11.2018

[resolved] Casumo refuses to pay out / proof of income

18th Aug. 2019, at 02:21 pm CEST#29

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it is insane what is being done to me.

the 6.!!!! proof was rejected....after i submitted proof of my casino wins again, which was offered to me, suddenly the next rejection came: "hello we still need proof of your monthly income".
then i submitted proof of my monthly income.
REJECTED. "we can't see what's on there".....hahahaha...a scanned document from the pinstripe printer....exactly this document was already sent to my bank and accepted...BUT NOT FROM CASUMO.

quite honestly...they don't want to pay me my (guaranteed) last payout. i can't do more, but over 4000€ is a lot of money and i have to turn to the MGA now for the first time in my life or.

if someone from gamblejoe can still help me - i promise to jump a donation if successful.

but I will never play at Casumo again, no matter how this turns out. I am incredibly angry at these *rsche

PS: in livechat I am now even ignored.....these lousy cheaters....

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Anonym

Former Member

[resolved] Casumo refuses to pay out / proof of income

18th Aug. 2019, at 02:50 pm CEST#30

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If everything is really true or currently runs with you, that was it for me with Casumo. Or I am then generally just thinking about switching from online back to offline. Casumo & Co were for me the last really serious OC's

My balance with them 10,550 deposits / 10,000 withdrawals. Wouldn't be surprised if I get annoyed at the next big win as well. What's the story? Any info from Casumo on this?

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[resolved] Casumo refuses to pay out / proof of income

[resolved] Casumo refuses to pay out / proof of income

[resolved] Casumo refuses to pay out / proof of income

[resolved] Casumo refuses to pay out / proof of income

[resolved] Casumo refuses to pay out / proof of income

[resolved] Casumo refuses to pay out / proof of income

[resolved] Casumo refuses to pay out / proof of income

[resolved] Casumo refuses to pay out / proof of income

[resolved] Casumo refuses to pay out / proof of income

[resolved] Casumo refuses to pay out / proof of income

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