Casumo: [solved] Casumo for 3 days we wait ....

mrlocco95 wrote on 09/27/2020 at 09:25: Hello dear members,

many probably think this is a "troll post" or something but believe me it is not.

I need help. On 23/09 my girlfriend deposited €13 via MuchBetter at Casumo. She won 200 € and has only ordered a withdrawal via bank transfer.
I told her on 24.09 that she should please cancel the withdrawal and pay out via Muchbetter (you know but Deposit and withdrawal same method) because the money was still not there and we are not used to Casumo.
According to Casumo the money would be sent "immediately" to Muchbetter after confirmation. It just does nothing and meanwhile 3 days have passed
In the chat, only a "stupid" bot answers, please excuse the language.
He claims that the "team" (which team?) answers after 20 minutes, but this has not happened once after 3 requests
Also by mail no one responds

In the past I have seen that there are employees of Casumo here or you from Gamblejoe can possibly help me?

Casumo what is going on with you? It is for some villeicht not much money the 200 € and we have it also not "necessary" but it is nevertheless our money and it is so unusual from Casumo that no one answers at all.

This post has been translated automatically

mrlocco95 wrote on 09/27/2020 at 5:31 pm
Hey thanks for your reply
Yes as I said soas we are not used to Casumo was always top casino, even the safeguarding of the payout was deactivated at my friend about 3 months ago where I read but with other users here that still have the possibility...

Today came an email after 3 days that you should verify but please ...
let's see how much time the Verification takes. I'll let you know

This post has been translated automatically

mrlocco95 wrote on 09/27/2020 at 5:31 pm
Hey thanks for your reply
Yes as I said soas we are not used to Casumo was always top casino, even the safeguarding of the payout was deactivated at my friend about 3 months ago where I read but with other users here that still have the possibility...

Today came an email after 3 days that you should verify but please ...
let's see how much time the Verification takes. I'll let you know

This post has been translated automatically

DerHamburger87 wrote on 27.09.2020 at 19:21
Is there eig reasons for removing the hedge payout feature?(THAT WAS IRONY, PURE PROFIT, CASINOS MAKE A MILLION THROUGH PLAYERS CANCELLING THEIR ORIGINAL PAYOUT)
.. Sure, it's the player's own fault. Set limits and stay stubborn, because with about 95% of the people the money is gone after cancelled payout, such a thing never works!
Really a pity, I've actually always appreciated Casumo. Cool innovative site, secure payouts, level up system...
You would think that the Corona time has given the casinos an increase in sales, and instead of investing in the glorious finance department and in customer satisfaction through fast processing of Verification and payout, the greed for profit seems to grow and once top casinos with excellent service mutate into the last shitholes
Since I praise LeoVegas, if the snout full have, you go into the Live Chat and dial directly the extension 01805 to the financial department, you can virtually be live at your payout.
Seems to work after all
Everything over 3 days is an absolute farce and stalling tactics.
Congratulations on the win!

This post has been translated automatically

Herould wrote on 09/27/2020 at 7:47 pm

Right all just stalling tactics, unfortunately, this is currently not only at Casumo so.Too bad the casinos that were once good will not be able to keep customers, and the Online Casinos shoot like mushrooms out of the ground, there will have to prove some, there is enough competition.

This post has been translated automatically

DerHamburger87 wrote on 27.09.2020 at 19:58
Just the topic of payout is for 95% of players the most important point in online gambling.
As a casino Provider, I have to try everything to stand out from the competition and try to convey a good feeling
I would never Deposit again in a casino that stalls my payout or puts several stumbling blocks in my way during Verification
Just here to offer perfect service has an added value and binds the player with a good bonus / loyalty program to the provider.
But as I said, behind the companies, in relation here also to Casumo, sit probably people who financially keep track
It seems to be profitable to withdraw payments and to proceed against the player with calculation
There are probably still countless players who cancel their application after 1-2 days of unsuccessful processing and - for the casino of course very profitable - gamble away their money again and ggfs deposit even more.

But back to the topic: Would be cool if the TE keeps us here exactly up to date, as the verification process runs. Whether and if which documents were requested / confirmed / rejected. Here, too, people like to try to find the needle in the haystack.

This post has been translated automatically

Chillaqueen92 wrote on 27.09.2020 at 20:21
Switch casinos and get an eWallet, you'll have your money in your account in minutes. What's so hard about that!?

This post has been translated automatically

cbz490 wrote on 09/28/2020 at 07:42 AM

Is there an eWallet that deposits/disburses to my main account with no fees?

I don't know of any...please share!!!

This post has been translated automatically