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Casumo: [solved] Casumo does not want to pay out 3100€ because of proof of income (Page 2)

Topic created on 11th Apr. 2019 | Page: 2 of 4 | Answers: 31 | Views: 11,905
Dbac79
Elite

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 03:16 pm CEST#11
1 Like

Liked this post: Anonym
that is ridiculous that they want to know where your money comes from especially since you don't want to give them any of it but would like to have it from them, they should first prove if their money was not obtained illegally

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G****e

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 03:20 pm CEST#12
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I've never heard that you should disclose income. Everything is getting crazier in the online world 🤣

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Tarabas

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 07:06 pm CEST#13
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After another conversation with the Live Chat, I was now asked to send the invoices from this year
The reason was that the Deposit sum of the last months were high and one must now sue because of the money laundering law.

Suddenly everything went very quickly and the payment is marked as confirmed.

On the question of why something like this is required for a withdrawal instead of a deposit, I was only pointed out that in the terms and conditions is that they can require Verification at any time.

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MisterL
Expert

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 10:21 pm CEST#14
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just send them the Deposit slip from your last collection of empties
you risked everything and then still won fortunately now you can pay your rent etc. phew with the last turn
otherwise I would have jumped from the 8.th floor really the last turn has saved my life now I stop dedicating myself to the important things in life!!! thank god


so wait a minute: you can not afford the gambling at all

we can not pay your win
according to the statutes of the gambling authority:
we take care that the addicted gambler doesn't gamble away his house and yard and get into misfortune and his family and and and......
and that you were lucky with your last bottle of deposit
no no no we have to confiscate your win because of your massive deposits 20 10 15 30 50 etc


WHAT AN AUTHORITY UNBELIEVABLE


I urge anyone reading this to stop depositing at casumo

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Marqes
Expert

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 11:41 pm CEST#15
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Hasn't Casumo done something like this before?
1-2 years ago?

I find under all sow...especially because it is already a certain effort as a self-employed person.
In addition...data protection 2.0 ... there they have then really all the data.

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Dbac79
Elite

[solved] Casumo does not want to pay out 3100€ because of proof of income

12th Apr. 2019, at 12:46 am CEST#16
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soon they will even want to know how much someone spends a month on porn and which movies etc

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Anonym

[solved] Casumo does not want to pay out 3100€ because of proof of income

12th Apr. 2019, at 01:08 am CEST#17
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Casumo is anyway a huge crap casino. Have also only had trouble with them

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Sunnyundflo
Top Member

[solved] Casumo does not want to pay out 3100€ because of proof of income

12th Apr. 2019, at 04:30 am CEST#18
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slowly you lose all desire to gamble

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SevenEleven
Experienced

[solved] Casumo does not want to pay out 3100€ because of proof of income

12th Apr. 2019, at 10:33 am CEST#19
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Liked this post: Avatar von gagapapamama gagapapamama, Avatar von garfield68 garfield68

Dbac79 wrote on 12/04/2019 at 00:46: soon they even want to know how much someone spends a month on porn and what movies etc

I already have my menstrual calendar handy here in case an OC - understandably - wants to know on which days I am unpredictable(er).

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Casumo-Vera

[solved] Casumo does not want to pay out 3100€ because of proof of income

12th Apr. 2019, at 03:59 pm CEST#20
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Hello Tarabas,

We would like to finally comment on your problem after reading your complaints.


I don't want to beat around the bush. You have already received your payment

In fact, we like to check our players' problems again when the Gamblejoe team brings a specific complaint to my attention. This time, however, I was not able to gather information as quickly as the problem had already solved itself

Indeed, as a casino we have more and more rules to follow and they are often as inconvenient for us as they are for you. But they are important for our security and yours. Online Casinos are beginning to be treated like banks and the regulations require us to determine the Source of Wealth of the funds used by players to finance their gambling. Source of wealth is how a player obtained these funds, for example, through the sale of a property, an inheritance payment, etc

Due to GDPR I can't give exact information about your case here, however you have chosen a source of your wealth and we have requested the necessary documents. This is a standard procedure in online casinos. We are also aware that this is not an iDEAL situation for our customers. That is why we do our best to resolve our reviews with as little inconvenience to our customers as possible. In your case, the team checked it in 8 days and confirmed the withdrawal

We wish you a nice weekend.

Take care. Byeeee


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