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Casumo: [solved] Casumo does not want to pay out 3100€ because of proof of income

Topic created on 11th Apr. 2019 | Page: 1 of 4 | Answers: 31 | Views: 11,996
Tarabas

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 08:47 am CEST#1
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Hello all,

I have been playing at Casumo for a long time and have never had any problems. Withdrawals of 1000 euros always went well.

Now I had a longer dry spell where nix came with rum.

On 08.03.19 I have then again deposited 100€. After about an hour I came to about 1400€ where I wanted to withdraw 1100€. When I continued to play with the remaining 300€ I came in an hour to over 2000€. Since I could not make 2 withdrawals, I canceled the first and then 3100€ can be paid out.

Now the problem. Casumo wants to have from me at once a proof of income. Since I am self-employed as a sole proprietor, they require a report from a certified accountant, which I do not have. After sending the tax assessment from 2018 where it is evident what income I had, this was rejected

After a conversation in the chat and agreement that I should still submit my trade certificate, this was also rejected the next day
Reason: One would see thereby no income.

I then made a screen of a received invoice and sent it to you.
This was also rejected with the reason that you would see there no monthly income.

So I sat down again and sent them all my transactions since February by bank statement.

This was again rejected with the reason that they need a report from a registered accountant.

Greeting

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Anonym

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 08:53 am CEST#2
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What kind of behavior is this? Since when do you have to show proof of income? As if you were applying for a loan. Unbelievable

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MisterL
Expert

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 09:03 am CEST#3
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yes, this comes from the oh-so-player-friendly Player protection authority, which does everything to protect us players and imposes million-dollar fines for non-compliance (which someone also has to pay) instead of simply revoking their licenses.

it's just scary how we proud europeans are being patronized by the aristocracy

viva la france

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Tarabas

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 09:05 am CEST#4
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That's exactly what I thought. But when asked, the only thing that kept coming up was that these were the guidelines and they have to adhere to them and I would just be out of luck.
I was also told that as long as it was not verified, I can still Deposit and play at any time.

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Anonym

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 10:05 am CEST#5
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capriz wrote on 04/11/2019 08:53: What kind of behavior is this please? Since when do you have to show proof of income? Like you're applying for a loan. Unbelievable.

When I read something like this, I start to really hate it. This is nothing but pure harassment on the part of the casino. This has nothing to do with Player protection or any laws.

Was now often to read that casinos start with such games when players have won a lot from relative small deposits. But players who have made countless deposits and have burned money, there has never been intervened and demanded something.

I wish you that this finds a good end and the casinos is probably now the next thing I put on my personal blacklist...that are for some weeks really more and more...

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Begbie
Elite

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 10:06 am CEST#6
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unbelievable. this is real-satire o-O

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Anonym

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 01:36 pm CEST#7
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It's logical that they want to see that when you win. They just want to make sure that you can afford the win.

Think about it, everyone: as soon as you spend several hundred or thousand, the account is immediately blocked and you have to prove that you can afford it. That's just welfare.

(Irony off)

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Knochen
Elite

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 01:45 pm CEST#8
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It is quite ridiculous to make such demands only at the time of withdrawal. If someone really pays in a lot, the system would have to register that with the deposits and block further deposits until such a proof is there. That would be a kind of welfare. Of course, it would still be stupid because everyone who can't afford it and gets into such a situation would simply Deposit somewhere else

Casumo will probably argue with social responsibility but I can hardly imagine that this is legal. In the end, they would have to pay out your win and close your account, but there is absolutely no justification to keep the win, no matter how much money you earn. Therefore, be sure to file a complaint with the mga. The Mga is the regulatory body with which Casumo is licensed. The authority buttons conditions and requirements to the license and also takes care of the players in case of a dispute. At least sometimes. You can file a complaint here: https://www.mga.org.mt/support/online-gaming-support/

You have to write the complaint in English and be patient until someone answers. I think it can take up to 4 weeks

Otherwise you should also write to someone from Gamblejoe, Daniel or Julian or probably no matter who actually, your request will be forwarded. Since Casumo is advertised here by Gamblejoe, I assume that there is also a contact to the casino. In the past, they have often been able to help players

I hope that you get your win and then decide for another casino

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Julian
Elite

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 01:47 pm CEST#9
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Hello Tarabas and welcome to the forum,

I have already forwarded your request to the manager, someone will comment on it in a timely manner.

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Tarabas

[solved] Casumo does not want to pay out 3100€ because of proof of income

11th Apr. 2019, at 01:55 pm CEST#10
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Thank you for your sympathy and for forwarding.
I'll keep the Tip with the complaint in mind and will do that if necessary.
If they would block my account after that I would not care because I probably will not play there after these problems.

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