Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casumo: [solved] Casumo does not want to pay out (Page 8)

Topic created on 11th Nov. 2019 | Page: 8 of 13 | Answers: 121 | Views: 22,508
d****9
I think Casumo knows that I will not get the receipt and so they can keep the money. Congratulations casumo
Where am I supposed to get a confirmation
Or does anyone here know the boss of sunnyplayer

This post has been translated automatically

MollyPoppy
Visitor
Won myself 7000€ two days ago and Casumo confirmed everything without any problems and the next day everything was already in my bank account.

I have never had to show my proof of income and any origins of my savings so I was a bit shocked when I came across this thread.
If Casumo had asked me for these I am sure there would be no payout, so from now on I will stay away from this OC and not Deposit a cent more, even though so far my experience has been TOP.


MollyPoppy
I have deposited 18k in the last months.

Here proofs that Casumo has paid out.
MollyPoppy

MollyPoppy

Nevertheless I have closed my account. After all, I don't want to be afraid that if I win something big I won't get paid
MollyPoppy

Good luck to you

This post has been translated automatically

MisterL
Expert
M****y wrote on 11/15/2019 at 19:03: Won myself 7000€ two days ago and Casumo confirmed everything without any problems and the next day everything was already in my bank account.

I have never had to show my proof of income and any origins of my savings so I was a bit shocked when I came across this thread.
If Casumo had asked me for these I am sure there would be no payout, so from now on I will stay away from this OC and not Deposit a cent more, even though so far my experience has been TOP.


MisterL
I have deposited 18k in the last months.

Here proofs that Casumo has paid out.
MisterL

MisterL

Nevertheless, I have closed my account. After all, I don't want to be afraid that if I win something big I won't get paid
MisterL

Good luck to you

haste then also a reference to this thread ggbn ? would have been helpful vieleicht

This post has been translated automatically

MollyPoppy
Visitor
ps. with I meant only that the payment had delayed accordingly and not that I would not be paid.

This post has been translated automatically

MarcT22186
Expert
tontoo2 wrote on 11/15/2019 5:52 PM

CasumoLouis should just skip his bot phrases and references to "Ulla" and "Heini" in the chat and should but please explain what should not be in compliance with the law of assets in whatever amount in a bank account in the FRG, where the bank would not have already inquired and intervened due to their duty of care and requirements


And furthermore, he/she should please explain how to prove legality of bank balances with receipts of payouts from illegal gambling, which CasumoMickyMaus obviously demands in order to avoid a payout or to appropriate balances from players.

I've also just had a look at this or partially skimmed it
@tontoo2 do we know then that it is German account? Haven't been able to get this out anywhere
Because if the coals are on a wallet or at some credit institution, that could well lead to problems

This post has been translated automatically

Katharina2
Top Member
Hammer ! This CasumoCasino...... and apparently applies:

copyCasumo:

You should know that we are subject to the Money Laundering Act and the Anti-Terrorism
financing law, which means that we are obliged to experience
where the money comes from.

We depend on your information, otherwise we cannot pay the money
pay out.

Please submit receipts, be it in the form of confirmation emails for the wins

or other evidence from sunnyplayer

not for everyone and very arbitrary, as the example of 'MollyPoppy' shows and there is a
measured with double standards. Well...... .to our questions we get from Casumo
although they read along and insofar the TE has nothing to lose if she files a complaint with madre
lodges a complaint with madre. Maybe they can mediate and find a solution
satisfactory for both sides. In the above case they have made 61%, in the latter
57.5% win in the latter case. It is possible that this is due to the G-ouote, because the law is being
they rather trample with feet. Sad !

This post has been translated automatically

d****9
Does anyone have any idea how I can get sunnyplayer

This post has been translated automatically

MarcT22186
Expert
dorisg79 wrote on 11/16/2019 12:35 pm: Does anyone have any idea how I get to sunnyplayer

Go to the homepage, click on contact and select either chat or mail

This post has been translated automatically

Katharina2
Top Member
Chat/mail does not work, but she can open a game in fun mode at Sunnyplayer
and go to the bottom right on help. That would be the chat; and here mail from the customer-
service give. Contact and customer service are inactive at the bottom.
At least for me, but maybe ma i.wer can look at it again, as a precaution.

This post has been translated automatically

MisterL
Expert
dorisg79 wrote on 16.11.2019 at 12:35 pm: Does who idea how I get to sunnyplayer

if you have paid out but that was on some account
and there are account statements or search in the past is but all somehow stored

This post has been translated automatically

Hot Topics26th Nov. 2024 at 04:23 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately