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Casumo: [solved] Casumo does not want to pay out (Page 11)

Topic created on 11th Nov. 2019 | Page: 11 of 13 | Answers: 121 | Views: 22,633
d****9

[solved] Casumo does not want to pay out

21st Nov. 2019, at 07:24 am CET#101
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How many times am I supposed to send the attachments of all my funds and Casumo says it never arrived?

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d****9

[solved] Casumo does not want to pay out

21st Nov. 2019, at 07:29 am CET#102
2 Likes

Liked this post: Avatar von crystal_machmeth crystal_machmeth, Avatar von test45 test45
Only in the case of win and payout is looked at. If I Deposit 10,000 no one crows about it

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MarcT22186
Expert

[solved] Casumo does not want to pay out

21st Nov. 2019, at 07:48 am CET#103
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dorisg79 wrote on 11/21/2019 at 07:24: How many times am I supposed to send the attachments of all my funds and Casumo says it never arrived?

Simple:
Pack the documents from Casumo in a zip file with password (1234 is enough), so you prevent that a document is filtered by the firewall.

Then put the zip file into the Milanhang and write the PW into the mail. Now you activate the advanced settings (Outlook or Thunderbird) and send the mail. After max. 10 minutes you will definitely get a receipt, so you know it is there. If you are lucky, the system also confirms the receipt.

Next you send the casino rep. the info mail is out I have a receipt - let's go

Then wait for 1-2 business days and if nothing has happened by then - open a complaint!

Edit: So you have max. evidence security. Post a screenshot of the confirmation directly here in the thread, then it is 100% public and the pressure is greater

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d****9

[solved] Casumo does not want to pay out

21st Nov. 2019, at 08:31 am CET#104
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Have sent
Zip and reception

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MarcT22186
Expert

[solved] Casumo does not want to pay out

21st Nov. 2019, at 02:07 pm CET#105
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👍
By now a confirmation of receipt should have arrived, too!?

Pack here on a screenshot of the receipt purely, Caro has the directly at hand and you can make Louis aware of it.
Then you are from your side first as far as possible clean and Casumo must react

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d****9

[solved] Casumo does not want to pay out

21st Nov. 2019, at 03:16 pm CET#106
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Caro is on the case and cares so. Thanks. Still have to wait for the confirmation letter from sunnyplayer
Thanks Caro






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d****9

[solved] Casumo does not want to pay out

22nd Nov. 2019, at 05:23 pm CET#107
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A thousand thanks to Caro! Awesome - she got the confirmation and I got the mail TODAY - now I hope that everything is paid!
A thousand THANKS!!!!!!! CARO class!

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MarcT22186
Expert

[solved] Casumo does not want to pay out

22nd Nov. 2019, at 06:51 pm CET#108
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So you see, it doesn't help to go crazy, and it certainly doesn't help to let others make you crazy
If Caro and her colleagues tackle this and don't express any doubts, then it'll be okay.

But now finally congratulations on the win with payout! 🍻

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MisterL
Expert

[solved] Casumo does not want to pay out

22nd Nov. 2019, at 07:14 pm CET#109
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both thumbs up for the gamblejoe team

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crystal_machmeth
Experienced

[solved] Casumo does not want to pay out

22nd Nov. 2019, at 07:18 pm CET#110
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that you have to make such a fuss every time to get your money is really outrageous of the casinos
i like to read through these experiences and can only amuse me about it
prefer to play only in no Account/Pay'n Play Casinos
No Verification and also no waiting time
the rest of the casinos I play only the free Bonuses

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