[solved] Casumo does not pay out

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Anonym

Former Member

29th Jul. 2020, at 10:16 am CEST#11

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upola wrote on 07/29/2020 at 09:22: I will close my account there too,something is wrong.

upola I give you right, as soon as I have my 50 euro, I close there also my account.And I do not see now, that I stoniere the 50 euro, eat it away anyway.That is with me now really frackigkeit.If I have my money, I report again.

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Rookie

TheSunMan

Forum posts: 26 Member since: 14.11.2019

[solved] Casumo does not pay out

29th Jul. 2020, at 10:21 am CEST#12

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Liked this post: CThomann1988

Hey, as already mentioned in my post, my payout over 15k took about 11 to 12 days. But I also fired out of all pipes and got on Casumo's nerves (via support in the forum, WhatsApp at the VIP manager, email, etc.)

I think if you do nothing, it will simply take longer... vllt 2 weeks or 3 weeks? In any case, definitely secure payout.

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Casumo does not pay out

29th Jul. 2020, at 10:44 am CEST#13

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Liked this post: garfield68, Kleinkariert

Jincy89 wrote on 28.07.2020 at 20:56: Funny that Caro always comes with the PN number, she has helped me no piece, has felt more like she would stand on the side of the casino . Had her then also always told what many bullshit documents this casino wanted to have from me at a win of 10,000 euros !!!!! Crappiest casino ever !!!!

Worse it does not go!

Hi Jincy89, I just replied to your messages in Communicator too. Why I contact the user via Communicator is quite simple to explain: In most cases I need more detailed information and I personally like to clarify everything via Communicator. Julian does it the same way...so I don't know what your problem is

Regarding your case, I already told you this in January: You had 72 hours to send the requested documents to Casumo. Unfortunately, you did not do so (according to the manager) and your withdrawal was credited back to your player account. You were also informed about this with a request to provide the necessary documents and to make a withdrawal again. If you then lose the money, it is absolutely not my fault! I think some users here can agree with me. I always try to help you and I'm super happy to do that, but how can you blame me for not helping you if you gamble the money away?!!!

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Legend

upola

Forum posts: 4.256 Member since: 17.05.2018

[solved] Casumo does not pay out

29th Jul. 2020, at 10:59 am CEST#14

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Caro wrote on 07/29/2020 at 10:44 am
Hi Jincy89, I just replied to your messages in Communicator too. Why I contact the user via Communicator is quite simple to explain: I need more detailed information in most cases and I personally like to clarify everything via Communicator. Julian does the same...so I don't know what your problem is

Regarding your case, I already told you this in January: You had 72 hours to send the requested documents to Casumo. Unfortunately, you did not do so (according to the manager) and your withdrawal was credited back to your player account. You were also informed about this with a request to provide the necessary documents and to make a withdrawal again. If you then lose the money, it is absolutely not my fault! I think some users here can agree with me. I always try to help you and I'm super happy to do that, but how can you blame me for not helping you when you gamble the money away?!!!

You've had a lot to do with Casumo lately.
What's going on there?

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Casumo does not pay out

29th Jul. 2020, at 11:11 am CEST#15

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upola wrote on 07/29/2020 at 10:59 am
You've been involved with Casumo a lot lately.
What's going on there?

Not really, I've had more to do with Wildz than Casumo. I only know that Casumo is understaffed at the moment, however the managers are always very helpful and cooperate with us super! But when it comes to Verification, Casumo has always been/is very strict. Therefore, we also advise every player to verify before withdrawing.

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Legend

upola

Forum posts: 4.256 Member since: 17.05.2018

[solved] Casumo does not pay out

29th Jul. 2020, at 11:53 am CEST#16

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All clear.

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Icon

Falko

Forum posts: 6.425 Member since: 08.07.2018

[solved] Casumo does not pay out

29th Jul. 2020, at 02:30 pm CEST#17

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And the money lock function that you can no longer cancel your withdrawals, is that at least at Casumo still available? I can recommend in any case as an alternative Novibet, there is also this blocking function. Withdrawals can not be canceled can be activated in his settings at Novibet and withdrawals were processed there with me always the next day

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Expert

ruhrpott

Forum posts: 1.160 Member since: 09.07.2018

[solved] Casumo does not pay out

29th Jul. 2020, at 04:54 pm CEST#18

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Liked this post: CThomann1988

@Falko
No, that has been removed

Regarding the blocking function of the payouts, I have asked Casumo
As an answer I got: Is this the only reason why you currently no longer want to play with us? If yes, then we would be very happy about another chance, and you always have the option to lock your account after a payout until the payout has been executed.

I didn't respond to that in the end, it's too stupid for me.
That they believe that the player really does something like that after a requested payout, kudos.

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Visitor

CThomann1988

Forum posts: 19 Member since: 22.07.2020

[solved] Casumo does not pay out

29th Jul. 2020, at 05:59 pm CEST#19

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ruhrpott wrote on 29.07.2020 at 16:54: @Falko
No, that one has been removed

Regarding the blocking function of the payouts, I have asked Casumo times
As an answer I got: Is this the only reason why you currently no longer want to play with us? If yes, then we would be very happy about another chance, and you always have the option to lock your account after a payout until the payout has been executed.

I didn't respond to that in the end, it's too stupid for me.
That they believe that the player really does something like that after a requested payout, kudos.

Ok the answer gives a deep look! The colleague of Caro is really nice and patient on my case! If you let a player but over 18 days on 90 k EUR waiting man suffers from lack of realism if you want to keep so customers! As long as I see my money each Wars that for me with this casino! I totally understand that you have to check people, accounts and payouts! However, after 3 weeks my understanding ends - even if one is understaffed! 😂😂😂😂

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Visitor

Kathi8911

Topic Creator

Forum posts: 17 Member since: 28.07.2020

[solved] Casumo does not pay out

29th Jul. 2020, at 06:34 pm CEST#20

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CThomann1988 wrote on 28.07.2020 at 20:21: @kathi - I've been waiting for 90 k EUR for more than 17 days now! Casumo is very good at putting things off! Feel for you there! I would be very happy if you would write here once you have your money! 😊🤟

hey i am still waiting too. Meanwhile they wanted to see an income from me . A thousand things sent all not accepted. Went to the bank got from the then a turnover notice ..so account statements over a longer period. Since then I've been waiting for 4 hours for an answer. But I really have no more hope. That was definitely with Casumo. That was the first time I have won so high and then the

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[solved] Casumo does not pay out

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