Retain deposit

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Anonym

Topic Creator

Former Member

8th Nov. 2019, at 10:47 am CET#1

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I have deposited with Giropay 10 euros at Casumo, and this amount was not credited by Casumo my player account.
A chat employee Mark told me it can take hours until the money arrives.Now 11 hours have passed, but it is still not credited.My bank advisor told me the money has been received there for a long time.Then I chatted with Casumo again with an employee Sissi.She told me with Gyropay it can take up to 5 days until Gyropay releases the money.
A Sofortüberweisung goes eigendlich within seconds to the seller over.danach I have paid at other casinos with Gyropay,
without delay, the money was there immediately on the account.It is only 10 euros, but if the Casumo makes very often, you can earn very good money even without a consideration.I have written to Casumo by email, but there is no response from them.
What can I do.Will probably forget the 10 euros.Gottseidank it was only 10 euros.

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Legend

Stromberg

Forum posts: 4.600 Member since: 17.07.2017

Retain deposit

8th Nov. 2019, at 10:53 am CET#2

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Just wait for the 5 days, then the casino will have to react... There can always be problems, but usually they are solved

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Elite

Knochen

Forum posts: 2.394 Member since: 16.04.2018

Retain deposit

8th Nov. 2019, at 11:16 am CET#3

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Liked this post: Fatally, trekki

For Casumo, the damage would be greater to simply withhold €10 from players than not to do so. This is because it is generally a reputable casino. With most transfers to a casino account, the casino only checks with the payment service Provider whether the account is sufficiently funded and then goes in advance. The money often actually arrives at the casino a few days later. I would also advise you to wait a little longer and if in a few days still nothing has happened, take further steps

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Anonym

Topic Creator

Former Member

Retain deposit

8th Nov. 2019, at 11:28 am CET#4

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Stromberg wrote on 08.11.2019 at 10:53: Just wait the 5 days, then the casino will have to react... There can always be problems, but usually they solve themselves

Ok I must yes probably,what is funny afterwards so half an hour later I have with the same payment method at other casinos immediately

can play.

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Anonym

Topic Creator

Former Member

Retain deposit

8th Nov. 2019, at 11:36 am CET#5

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Knochen wrote on 08/11/2019 at 11:16: For Casumo, the damage would be greater to simply withhold €10 from players than not to do so. After all, it is generally a reputable casino. With most transfers to a casino account, the casino simply clarifies with the payment service Provider whether the account has sufficient funds and then goes into prepayment. The money often actually arrives at the casino a few days later. I would also advise you to wait a little longer and if in a few days still nothing has happened, take further steps.

Yes well I've never experienced that with Gyropay a payment takes so long, it's an instant transfer, which is no longer reversible anyway.

My account is always covered, otherwise the amount would not have been debited.But thanks for your Tip, I'll wait a few days, will not sue for the amount is not the effort werd.Werde just not play there anymore.
There are very good other casinos, have won on Sunday at Wildz Casino 7500 E, and at Gate777 100E and at One casino 300E, and have played everything with 20 E Sofortüberweisung there, as I said there are other casinos must not take Casumo.

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Expert

Kleinkariert

Forum posts: 1.674 Member since: 18.03.2019

Retain deposit

9th Nov. 2019, at 02:18 pm CET#6

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Herould wrote on 08 Nov 2019 11:36 am

Yes well I have never experienced that with Gyropay a payment takes so long, it is yes an instant transfer,which is no longer reversible anyway.

My account is always covered, otherwise the amount would not have been debited.But thanks for your Tip, I'll wait a few days, will not sue for the amount is not the effort werd.Werde just not play there anymore.
There are very good other casinos, have won on Sunday at Wildz Casino 7500 E, and at Gate777 100E and at One casino 300E, and have played everything with 20 E Sofortüberweisung there, as I said there are other casinos must not take Casumo.

The money is not immediately at the recipient, it is only from your account directly away. Most casinos let you play but directly with the money, because if not covered the payment process aborts. Most of them wait until the money arrives, only a few of them transfer the money quickly to the player in advance. That is why e-wallet payouts are so much faster, money lands almost directly with the recipient.

Pay attention to your bank statements on the dates there should be two, one with the booking and one with the execution (value date).

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Anonym

Topic Creator

Former Member

Retain deposit

9th Nov. 2019, at 11:48 pm CET#7

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Kleinkariert wrote on 09/11/2019 at 14:18
The money is not immediately with the recipient, it is only from your account directly away. Most casinos but let you play directly with the money, because if not funded the payment process cancels. Most of them wait until the money arrives, only a few of them transfer the money quickly to the player in advance. That is why e-wallet payouts are so much faster, money lands almost directly with the recipient.

Pay attention to your bank statements on the dates there should be two, one with the booking and one with the execution (value date).

I have no 2 dates on the statements of account, Gyropayüberweisung is always immediately at the receiver.And my account is always covered, have always paid at Casumo so and it was always everything in order, why it did not go this time knows the vulture, they also do not report to me.I do not care
should put the 10 euros in the Tip box.I'm just a little p**sed that no message comes from Casumo.

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x****Y

verified

Forum posts: 2.609 Member has been banned

Retain deposit

10th Nov. 2019, at 05:43 pm CET#8

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Liked this post: Falko

my god, just wait a few days. it's the weekend, the employees will also have time off. as if a casino needs to steal a ridiculous 10€ from you, which they will get anyway through gambling...

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Anonym

Topic Creator

Former Member

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20th Nov. 2019, at 12:30 am CET#9

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Seniorfips wrote on 10.11.2019 at 17:43: my god, wait a few days. it's the weekend, since the employees will also have time off. as if it has a casino necessary to steal you ridiculous 10 €, they will get over the play anyway...

So today is the 20.11., have got on 09.11. from Casumo a message that they check it where the 10 euros have gone missing.

Until today I have received no further message nor the 10 euros.
The said weekend is now 2 times over.I find 10 euros not ridiculous, but I also really do not care if I get back or not.
I'm just annoyed that you are so simply abgespeißt and they hold you so or simply forgotten.The 10 euros are simply gone, that's a fact and done
i just thought that it might interest someone and has also happened before.
I wanted and want to make here no casino bad, but facts should not be simply dismissed.

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Expert

MisterL

Forum posts: 1.530 Member since: 15.01.2017

Retain deposit

20th Nov. 2019, at 01:56 am CET#10

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casumo is not good but many others are even worse
only make small deposits in these and get out as quickly as possible to play more risky there are better ones
the aunt Emma stores are also all gone
only the best casinos will last in the long run

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