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Request for suggestions/tips/help from the community in dealing with Casumo
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i have registered on 08.07.2020 at Casumo. After a long night in quite a beer mood and had 2 very exciting nights at this in itself very great casino where I deposited like too much money, but also really had an Incredible luck
Now I am waiting since 11.07.2020 for the processing of withdrawals of about 90,000 EUR!!!!
approx. 30.000 EUR are open since 11.07. approx. 60,000 EUR I have open at the request of the casino since 16.07.20.
I have also struggled through the very laborious Verification process, so that one can consider the account there as fully verified. Very difficult find that there from Mitarbeiterin different things were communicated and this casino is simply not accessible by phone.... What has made the life of me as a customer there immensely difficult.
They had explained to me in the meantime that due to the high payout amount a management release was necessary and the process has therefore dragged on for so long....
Unfortunately, due to an error in the Deposit with Klarna, I also deposited from two different accounts. Here, however, I was apparently forgiven after I could submit evidence and credibly prove that it was my accounts and that it was really just a stupid mistake on my part.
On 16.07.2020 now came the following e-mail:
Subject: Withdrawal Approval
Since I have already informed my bank in advance, the mail was answered by me immediately and confirmed that my bank knows about it. Since then, however, Casumo is now radio silence and all withdrawals are still unprocessed.
Mail queries with the request for an update regarding the current processing status from the department are not answered. I dared yesterday times despite poor English skills times in the Live Chat there. You don't often meet German-speaking employees there. D there, an employee explained to me that my payments were not processed further due to a missing internal release. I have done all my duties and I can do nothing more but wait. I but please have a little patience and they will get back to me......
I find this all very sad. Casumo is a great site that I would like to continue to use... However, the procedure as I currently know it rather deterrent if I'm honest....
This post is not really meant to be a gripe post. I would like to exchange with the community to my problem but times:
Are there other Casumo players who might be able to tell me how long you waited for your money from that Withdrawal Approval email?
Is this very stressful procedure now normal with Online Casinos? Have successfully stayed away from online Casinso for a long time before Casumo
Is patience really the right approach here? Or do I have to worry?
Do you have any other helpful tips for me, how I can get in this case in a timely manner to the goal?
Thank you very much for your suggestions and reading my post up to this point!
Christian.
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Request for suggestions/tips/help from the community in dealing with Casumo
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I have left you a message via Communicator
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Request for suggestions/tips/help from the community in dealing with Casumo
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Request for suggestions/tips/help from the community in dealing with Casumo
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Casumo is a great site that has a lot to offer the player. At this point, however, I would like to urge every player to verify his account before depositing and to be patient with the support. In my eyes, it is a big mango that there is no telephone support at this casino and different employees communicate contradictory things.
Unfortunately, this can be very annoying and exhausting
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Request for suggestions/tips/help from the community in dealing with Casumo
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May I ask how much you have deposited during this time?
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Request for suggestions/tips/help from the community in dealing with Casumo
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Congratulations also from me. Glad that it finally worked out. Don't gamble everything away again!
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Request for suggestions/tips/help from the community in dealing with Casumo
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i should finally make friends with beer *grübelgrübeldenk*
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