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Casumo: Problems with payout + No answer anymore

Topic created on 29th Oct. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,710
t****8

Problems with payout + No answer anymore

29th Oct. 2020, at 11:59 am CET#1
1 Like

Liked this post: Anonym
Hey, I am a bit desperate with Casumo. The Deposit worked very easily, the withdrawal did not.
I have had a Casumo account for about 2 years, this was one of many deposits - with a bit of luck though, I had won this time.
After I won, I was unclear if I still need to verify my account or if I had already done this once - so I wrote the live support.
I asked if any documents were still needed for the withdrawal (then I would send them directly so it would be faster) and how long the withdrawal would take, I was told (and I quote):
"We process payouts within 72 hours. Normally we are much faster though. Right now we wouldn't need any documents from you for a payout."
Now 4 days passed and nothing happened, my payout was from "pending" and "unverified". Now at the end of the 4th day when I logged in, there was a message after all, I need to verify. Why then did the supporter tell me a false statement up front and why do I have to log in to determine that? I got no email, no text message, nothing.
Here everything already seemed questionable to me - I guess it is obvious that the payout is delayed.
I now checked which documents are required, also here it was clear to me that this casino tries to make withdrawals unnecessarily difficult. It is not, as in normal casinos, the ID card is required or a VideoIDENT performed. But the ID card is required, photos of bank statements (why? the name of the account is also my name so clearly my account) and a consumption bill with address, max 6 months old (why?). At other casinos, all this is not required, I had already at many providers payouts, where not so sensitive data are collected for a payout. Also here it is probably recognizable that it is made extremely difficult for the winners, not everyone has now a consumption bill from the city lying around. Water bill I don't get and electricity bill is an outside Provider with paperless bills - Casino only wants paper bills as proof (lol). But ok, I got that done with effort too, I uploaded all the data.
After that I wanted to write to the live support that I have now sent all data and if this will be checked - supposedly it would only take a few hours - which was not the case.
But since then I can't reach Livesupport. I have written via Facebook, 3 times via Live Chat and via email. I can't get a response from Casumo.

I must emphasize, this is not a difficult case - as is often the case with payout problems. My account is 2 years old, I do not have another account. All my data was correct since the first moment. I deposited normally with PSC. There are no peculiarities with my account. I am a fair and transparent player.


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Anonym

Problems with payout + No answer anymore

29th Oct. 2020, at 07:22 pm CET#2
0 Likes

Nobody has liked this post so far
Has this changed and could be clarified ?

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k****8

Problems with payout + No answer anymore

30th Oct. 2020, at 07:42 am CET#3
1 Like

Liked this post: Anonym
Casumo already funny my account was simply locked 😂

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Flexx2911

Problems with payout + No answer anymore

2nd Nov. 2020, at 12:59 pm CET#4
1 Like

Liked this post: Anonym
I have to say, if you don't violate the terms and conditions and give them what you want, they will pay you

Small Tip, after Verification you should pay out in 1,000 steps everything above takes forever

I had once saumässiges luck and from 6,000 euros 32,000 euros made. Verification also took about 2 weeks
I then paid out in 1,000 steps. Money was the next day on the account

You get your money, try to resist and not to gamble further - that's all they want

Many greetings

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