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Casumo: PLEASE HELP ! My win is being held back

Topic created on 23rd Sep. 2020 | Page: 1 of 2 | Answers: 14 | Views: 3,880
dzki12345

PLEASE HELP ! My win is being held back

23rd Sep. 2020, at 01:37 pm CEST#1
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i need urgent help !

i won 25.000 euro with about 500 euro stake.
the money was deposited by me via online banking (Sparkasse Dieburg HESSEN).
after I won my Verification was requested again, because of course I wanted to pay out the money.
repeated times they have requested the same documents Bank Ausweiß Passport etc. etc.
complied with everything and at the end they wanted proof of income.

As I am an hourly employee and have no income I can't prove anything, but I am a half owner of the house with my father.
since he pays the loan and I am in the papers everywhere, everything is half mine.
we have 2 tenants but all these transactions go through my father's account. i get one month's rent in cash every month as pocket money that is my income and in return i also take care of the property.

apart from all this i have saved money in my online banking savings account which you can also see.


can someone please advise me ?

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WithoutWings
Expert

PLEASE HELP ! My win is being held back

23rd Sep. 2020, at 01:47 pm CEST#2
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You have registered there with your name and deposited through your father's account? If so, it could be that nothing is paid out I think. But I am not sure.

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dzki12345

PLEASE HELP ! My win is being held back

23rd Sep. 2020, at 01:51 pm CEST#3
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no you have misunderstood something

the money was deposited from my account to my player account on the casino site (Casumo).
ALL LEGAL.

until recently my income was the Bafög but since I am homeowner half with my father I also have this income no longer.
all einkpnfte expenses what both our income from the rent runs through my father his account that's all.

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cbz490
Experienced

PLEASE HELP ! My win is being held back

23rd Sep. 2020, at 01:53 pm CEST#4
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I'm curious what comes out, know so far only the case that if this was required the players also had income...

I am as I said curious but unfortunately I can not help you.

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u****n

PLEASE HELP ! My win is being held back

23rd Sep. 2020, at 02:16 pm CEST#2
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Send a certificate of enrollment with a simple confirmation from your father.
So just something like "I, (father's name), hereby confirm that I support my son (your name) with (amount)€ monthly. The amount will be given in cash.

(signature of your father)

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dzki12345

PLEASE HELP ! My win is being held back

23rd Sep. 2020, at 02:20 pm CEST#3
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unicorn wrote on 23.09.2020 at 14:16: Send a certificate of enrollment with a simple confirmation of your father.
So just something like "I, (father's name), hereby confirm that I support my son (your name) with (amount)€ monthly. The amount will be given in cash.

(signature of your father)

i will do the same next ... i will keep you informed.
these demands bring me on the palme and I am so slowly at the end with my patience and my Latin.

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Klempo77
Expert

PLEASE HELP ! My win is being held back

23rd Sep. 2020, at 02:37 pm CEST#4
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Liked this post: Anonym
And once again CASUMO....

Still do not understand why you play there?

There's only problems, but people pay dutifully, and if you're lucky, something like this comes

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u****n

PLEASE HELP ! My win is being held back

23rd Sep. 2020, at 02:44 pm CEST#5
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Yes, understandable. Asking for proof of income for a 500€ Deposit is nothing more than a stalling tactic. So set the loss limit to 1€ or disable the cancellation of the payout. Then they also see that you will not gamble the money again and have patience.

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Anonym

PLEASE HELP ! My win is being held back

23rd Sep. 2020, at 03:35 pm CEST#6
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unicorn wrote on 23.09.2020 at 14:44: Yes understandable. Asking for proof of income when you Deposit 500€ is nothing but stalling tactics. So set loss limit to 1€ or disable cancellation of withdrawal. Then they also see that you will not gamble the money again and have patience.

I see the same.
If he had paid 10x 5000 EUR, then yes but so is ne impudence.

At Casumo you read everywhere that they overdo it with Source of Wealth checks to delay payments. Best not to play there until they change their policy. I have my Casumo account permanently blocked, do not let me fool around and really only play at casinos where there is no stress and the coal at the latest the next day in the account. I just don't do that to myself anymore with the eternal email back and forth, Live Chat etc. Gambling should be fun and no stress and if I win, I want my money. Basta.

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Anonym

PLEASE HELP ! My win is being held back

23rd Sep. 2020, at 03:35 pm CEST#7
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User has deleted himself, do not understand the meaning of it all.

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