Casumo / Verification takes forever

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Amateur

Jincy89

Topic Creator

Forum posts: 156 Member since: 04.02.2019

4th Dec. 2019, at 09:54 am CET#1

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Hello,
Wanted to withdraw 10,000 euros. However, still had to verify me. Ok ... no problem, I knew from other casinos. So adressnachweis, passport and bank from which my Deposit have been made sent ..., that was done by Sunday and checked

Now they wanted proof of income. Have sent him my Barfög. Is not enough for them. Because my Barfög not the Bertrag of my deposit covers. Then came the cheeky question where I still have money ..,

I mean, is it still going?!? - ok ... I played with them, told them that I once had a larger casino win and thus also own money ... I also have to prove. Done. Now I'm waiting again 18 hours that what happens...

Find the income question already bad. Then they would have it auxh simply already times with the deposits ask. This has never happened to me in any other casino. I am just annoyed

Does anyone of you know this?

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

Casumo / Verification takes forever

4th Dec. 2019, at 11:04 am CET#2

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Liked this post: Katharina2

Hello Jincy89,
here is a small excerpt from our guide on the subject of withdrawal and Verification:

Since there are always problems with money laundering and players sometimes use stolen money to play, the requirements of the regulatory authorities are becoming increasingly stringent and the casinos must request more and more documents and check more critically. It does not belong to the standard procedure but can become part if particularly high sum were deposited.

Therefore, the Online Casinos sometimes require additional documents that prove the origin of the funds or the origin of their own assets. Here we speak of the topic "Source of Funds" and "Source of Wealth", also briefly called "SoF" and "SoW".

If you have any questions about this topic, please feel free to contact me via Communicator. If you haven't heard back from Casumo by tomorrow morning, drop me a line and I'll get in touch with the casino manager

Kind regards
Caro

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Expert

Klempo77

Forum posts: 1.338 Member since: 01.01.2019

Casumo / Verification takes forever

4th Dec. 2019, at 11:09 am CET#3

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Strangely, this only happens with Casumo...

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Amateur

Jincy89

Topic Creator

Forum posts: 156 Member since: 04.02.2019

Casumo / Verification takes forever

4th Dec. 2019, at 11:31 am CET#4

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Klempo77 wrote on 04/12/2019 at 11:09: Funnily enough, this only happens with casumo...

Have you heard about this before ?

Yes I will then also take distance from the casino. With others something like this has not happened to me yet .

This post has been translated automatically

Amateur

Jincy89

Topic Creator

Forum posts: 156 Member since: 04.02.2019

Casumo / Verification takes forever

4th Dec. 2019, at 11:35 am CET#5

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Caro wrote on 04/12/2019 at 11:04: Hello Jincy89,
here is a small excerpt from our guide on the topic of withdrawal and Verification:

Since there are always problems with money laundering and players sometimes use stolen money to gamble, the requirements of the regulatory authorities are becoming stricter and the casinos have to request more and more documents and check them more critically. It does not belong to the standard procedure but can become part if particularly high sum were deposited.

Therefore, the Online Casinos sometimes require additional documents that prove the origin of the funds or the origin of their own assets. Here we speak of the topic "Source of Funds" and "Source of Wealth", also briefly called "SoF" and "SoW".

If you have any questions about this topic, please feel free to contact me via Communicator. If you haven't heard back from Casumo by tomorrow morning, drop me a line and I'll get in touch with the casino manager

Kind regards
Caro

Thank you Caro for your efforts and the detailed description . The thing with money laundering I have already thought . However, I find it schizophrenic then to require the evidence only at a payout . But never before you Deposit
I do not know what position you have at Casumo, but it would be nice if the documents are now verified. At some casinos, the verification, as well as the withdrawal goes in a few minutes

The tactic mlt the cancellation will not work either, because I have secured my withdrawal. Thank you very much
🙂

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

Casumo / Verification takes forever

4th Dec. 2019, at 12:23 pm CET#6

1 Like

Liked this post: Jincy89

Hi Jincy89, I don't work for Casumo but for GambleJoe and I like to help the users if there are any difficulties sent you a pn.

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Amateur

Jincy89

Topic Creator

Forum posts: 156 Member since: 04.02.2019

Casumo / Verification takes forever

4th Dec. 2019, at 02:09 pm CET#7

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Just don't play there . Now they even want all bank statements from August to today !!!!!

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Experienced

Quietscheentchen

verified

Forum posts: 340 Member since: 19.10.2018

Casumo / Verification takes forever

4th Dec. 2019, at 04:52 pm CET#8

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I understand that they have to protect themselves, but I doubt whether these documents can really be used to check for money laundering ...

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B****3

verified

Forum posts: 2.680 Member has been banned

Casumo / Verification takes forever

4th Dec. 2019, at 05:06 pm CET#9

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That's what I wrote earlier today

If the casinos do not want to pay out, there are enough reasons to do something

There is no rule in the end, when the casino stops demanding something.
And with mga or whatever no one needs to come to me
They are not afraid of anything

It's just a Risk for all of us, no matter which casino

The only thing you can do is delete yourself immediately at this casino, or no longer Deposit
With me they also wanted to see everything, but after the withdrawal, so bad luck for the casino

A matter of time when a casino demands to present the paysafe of 2017 with which one has deposited
For me, Casumo is out of order, and when you read that everyone should follow or you sweat with every win

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Amateur

Jincy89

Topic Creator

Forum posts: 156 Member since: 04.02.2019

Casumo / Verification takes forever

4th Dec. 2019, at 07:03 pm CET#10

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I will write a report here when I have my money ...

Very bad this casino!

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Casumo: Casumo / Verification takes forever

Casumo / Verification takes forever

Casumo / Verification takes forever

Casumo / Verification takes forever

Casumo / Verification takes forever

Casumo / Verification takes forever

Casumo / Verification takes forever

Casumo / Verification takes forever

Casumo / Verification takes forever

Casumo / Verification takes forever

Casumo / Verification takes forever

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