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Casumo: Casumo, verification from account impossible!

Topic created on 03rd Dec. 2019 | Page: 1 of 3 | Answers: 29 | Views: 5,162
m****7

Casumo, verification from account impossible!

3rd Dec. 2019, at 01:25 pm CET#1
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Good day dear GambleJoe community,

i have already read some problems about Casumo here and since I am at the end with my Latin, I hope you can help me vllt or give me tips.

I will try to be brief:

I had a Deposit of about 4000 euros in September and all by Paysafe cards, because I did not have a PayPal account and did not want to do it by bank transfer, because it took me too long. At some point I had a message on my casumoaccount that I have to verify my account within the next 30 days. Thereupon I have read through the conditions for Verification, that had everything fit and I have there no thought about it, that there are such problems afterwards and just continued to play and deposited and deposited and deposited, all by Paysafe cards until probably at some point the amount of almost 4000 euros was gambled away on my part. At some point I have won with 2 euros bet a higher summe, clear was happy and thought to me okay is time to verify the account...

- During the registration I have given all personal data correctly
- For the verification I photographed my ID card, photographed the last 6 pay slips from my employer, uploaded the bank statements of the last 6 months as a pdf.
You have to choose at Casumo from which area the deposit will be made (not 100% sure anymore what it said exactly)
- Real estate sales
- Self-employed work
- Savings/Reserves
and I think something else...

I was already once on an online casino platform registered and there were light problems with the verification and within 1 hour was my account verified, so I have looked at Casumo very carefully, what all is needed and read me BIG the terms and conditions and not a point found the problems could make!

Now I write for about 3 months and felt with 13 supporters back and forth who always start over again to write the same and ask (today even in English).

Fact is, I am told that Casumo needs proof of these almost 4000 euros, so documents and my monthly net salary does not cover this amount and they will therefore not verify my account.

On it I explained it now surely already 7 Supportern again and again that these 4000 euro with Paysafekarten were deposited from my savings/reserves come, since I earn nevertheless already good money for years and me very much of it to the side put, only not on the bank and it over it no documents and proofs can give and nobody a proof over it has that it sum X at home lie, which it took off sometime times from its account and under its "pillow" bunkert.
Since I also stated that I play with reserves and savings, I thought nothing of it.

What I want or mean would be the following example: Grandma and Grandpa or any relatives give me 8,000 euros they have saved over years and give it to me in cash, how should there be documents or proof about such funds? Even if you have a written document from the person that the person has given me 8,000 euros, Casumo wants proof from the person where he has this money! (This case was already once with you in the forum).

If I had known beforehand that there would be such massive problems and Casumo organizes something like this, I would have simply taken the money with which I wanted to gamble and deposited it into my account and immediately transferred a larger sum by bank transfer to my Casumo account.

Sure we do not need to discuss that a sum of 4000 euros is a really very high sum, which is then also loaded via Paysafe cards, but I just had to gamble and knew my limit and not narge at starvation

And since I can't provide Casumo with any documents or proof where my savings/reserves come from, they don't want to verify my account.
I tried to find a solution together with the supporters, on that there was supposedly the following solution:
A supporter suggested that I take the money I have at home, open a new savings account, deposit the money, take a picture of it and send it to her and that would be enough for verification. When asked, the supporter was suddenly no longer sure, and when asked again about the new account, another supporter asked how he could help me and whether I could explain where the money came from (I have done this about 7 times) and so it went all the time. At some point, I was again suggested to deposit my savings/reserves into a new account and when I asked if this would work to verify my account, the supporter clearly confirmed that this option would definitely be sufficient to verify and unlock my account. After a few days I wanted to be on the safe side and asked again and another supporter also confirmed this.

i still have all the emails......

When I then wanted to know which sum was sufficient for the deposit, i.e. 2000 euros, 3000 euros or 5000 euros, I received an email asking me where this money would come from and Casumo would need documents and proof. Thereupon I have explained everything again briefly, I get the reply that Casumo would need my statements, whereupon I then wrote that Casumo has everything from me what is needed and I have explained it several times, I get the same message as always in English that I would need proof of where my savings / reserves come from.

I really don't know what to do anymore, I have the feeling that they don't care at all and always just write the same thing.

I can not say that the support sucks or is unfriendly but I feel really ver******!

Sorry if it's so much text and vllt hard to understand, but it's too much what I want to write. I hope you can help me somehow.

Thanks in advance.

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MarcT22186
Expert

Casumo, verification from account impossible!

3rd Dec. 2019, at 01:49 pm CET#2
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You're taking the p**s 🤣😂.
4000€ in PSC? Normally is from 100€ p.p. Schluss more DARST! you may not even buy, per week mind you!
In fact, they need in the case of evidence, times without joke now, if that should be true:
a) where are they gone?
b) HOW the hell do you come up with something like that? At the latest at the first attempt in a store 4000€ to invest in PSC, the seller will have told you: Is not...
c) Why shoot out such an amount in cash codes in a casino?

You have really embellished my days, we can't help anyone here, you have made yourself suspicious of the AML. Get the proof somehow, before Casumo MUST report it...

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m****7

Casumo, verification from account impossible!

3rd Dec. 2019, at 01:52 pm CET#3
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I am glad that I have sweetened your day, here you go!

unfortunately, this is not a "fooling" on my part....and about the sense and nonsense of this action with the Deposit of paysafe cards I know myself, and it is possible! but that's not the point here!

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x****Y

Casumo, verification from account impossible!

3rd Dec. 2019, at 01:56 pm CET#4
1 Like

Liked this post: m****7
I baller also again and again 1000€ and more with psc in the casino... why should it be therefore verarsche?

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G****e

Casumo, verification from account impossible!

3rd Dec. 2019, at 02:05 pm CET#5
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100 per week? That can not be. I've also been doing more with psc for a few weeks

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MarcT22186
Expert

Casumo, verification from account impossible!

3rd Dec. 2019, at 02:06 pm CET#6
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michamkp77 wrote on Dec 03 2019 at 1:52 pm: I'm glad I made your day,here you go!

unfortunately, this is not a "fooling" on my part....and about the sense and nonsense of this action with the Deposit of paysafe cards I know myself, and it is possible! but that's not the point here!

Well as I already wrote, you have no choice but to get the proof somehow. The 4000€ must inevitably come from somewhere.
Under the pillow or from grandma & grandpa? Then invest in PSC? In addition, you yourself write cook transfer takes too long... So it was initially on the account?

But in the end it doesn't matter, without proof it will be difficult to get the money back. Actually Casumo has to give you some time, if you don't bring any proof they have to forward it.
Should the money be from not quite so law compatible things, then that would be so stupid that it hurts again.
If it is your perfectly legitimate money, you should not get in trouble if you can't prove it. Except for a few investigations. Would have run stupidly is but half so wild

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MarcT22186
Expert

Casumo, verification from account impossible!

3rd Dec. 2019, at 02:09 pm CET#7
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Gamble wrote on 12/03/2019 2:05 PM: 100 per week? That can't be. Been raking in more than that for a few weeks with psc as well

100 is the limit per purchase, after that you have to be verified. If you play lotto for example there is this card. It is used there
At the post office you are usually entered manually in the system, the same in the supermarket. At the Real you can get large amounts only at the info desk and only against data entry. Up to 4 or 5 per day and 10 per purchase.
However, an OC is not a purchase

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Mo1985
Amateur

Casumo, verification from account impossible!

3rd Dec. 2019, at 02:09 pm CET#8
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It's really their own fault.

You can't blame yourself for money laundering or gambling addiction.

I don't think anyone can help you here.

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m****7

Casumo, verification from account impossible!

3rd Dec. 2019, at 02:23 pm CET#9
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i only need to show my last statement to anyone who needs to see it to rule out that i have anything to do with any criminal things and everyone can track the money on it. except Casumo because unfortunately i don't earn 4.000 euro in ONE month.

and marc there is more than just a lotto store or a gas station in germany...

but that is not the point!

it is about how to prove saved money!

this is now ONLY an example, and the real reason what it is about:
if you put aside 30 euros every month for 10 years (as an example) and you lose this money or want to borrow or something else and Casumo tells you that you now have to provide proof of these 3600 euros not from the 30 euros that you put aside every month but from your 3600 euros.how do you want to prove this money, where do these 3600 euros come from? and no that you have saved the money for years simply does not count!

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tontoo2
Experienced

Casumo, verification from account impossible!

3rd Dec. 2019, at 02:58 pm CET#10
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So, if I were to Deposit 4k euros via PSC in a short time as a normal earner, I would tell them on request that I had three hookers on the line who were prostituting for me. Everything with picture. The "win" would not matter to me, but I would insist on being verified.

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