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Casumo: Casumo problem - account locked

Topic created on 23rd Oct. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,218
brotbeutel
Amateur

Casumo problem - account locked

23rd Oct. 2020, at 01:18 pm CEST#1
1 Like

Liked this post: Anonym
Hello,

I played at Casumo yesterday and got free spins in Book of crazy Chicken. The moment I received them, I was logged out and when I tried to log in again, I got a message that my account was locked. I also received an email with the text:


Your account has been closed as requested



We're glad you take a break when you need to. We understand that a break can often work wonders and it's good to step away sometimes.

Your account will be automatically reopened once your break is over. If you would like to extend your break at a later date, just stop by our Live Chat.

If you feel that your gambling habits have become a bit too much, we recommend that you take a look at CasumoCares . Here you can find more useful information about responsible gambling.

You can always find us at Live Chat or via hey@casumo.com if you have any questions.

We wish you a wonderful day,
Sent with ♥ from Casumo





As requested?I definitely did not request this...Have written a few mails to support since yesterday but have not received an answer yet...

This post has been translated automatically

Anonym

Casumo problem - account locked

23rd Oct. 2020, at 01:28 pm CEST#2
0 Likes

Nobody has liked this post so far
You probably accidentally hit the new "panic button" where you will be locked for 24 hours. But then you should be able to play again tonight and your free spins should still be there.

This post has been translated automatically

brotbeutel
Amateur

Casumo problem - account locked

23rd Oct. 2020, at 01:46 pm CEST#3
0 Likes

Nobody has liked this post so far
At least I hope so...

This post has been translated automatically

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