Casumo does not pay out the win - proof of income is not accepted

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Spacedevil094

verifiedTopic Creator

Forum posts: 3 Member since: 02.03.2020

Casumo does not pay out the win - proof of income is not accepted

4th Mar. 2020, at 01:55 pm CET#1

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Actually, I had a good experience with Casumo so far. There have never been any problems with withdrawals and the associated account verification. I have been playing there for more than 2 years and have also won quite a bit.
At the beginning of February Casumo asked me to verify my account again. Now I should additionally prove my source of income.
On 19.2. I won 220 euros which I wanted to withdraw and have secured. After that I uploaded the required documents.
and so it went on - 21.2. email from Casumo received that some of my uploaded documents could not be verified

- Everything scanned and uploaded + account statements with my income receipt of the last 3 months

- 27.2. email from Casumo, they still need a current bank statement where name and income is shown

- The current bank statement also scanned and uploaded.

- 1.3. email from Casumo received that my withdrawal was canceled with the reason that they had not yet received
Documents for verification.
- so 220 euros canceled, 200Euro withdrawal requested and secured, played with 20Euro and won 900Euro,
900Euro withdrawal requested and secured
- Attempt to upload documents again via the website, since then error message "maximum number of uploads reached"
- Email to hey@Casumo.com with attachment + additional account statements of the last wins from Casumo
- Until today I am waiting for a reply from Casumo
- No idea what else to upload . Looks to me like ne shitty stalling tactics
So with such actions they scare away rather their players....is not normal anymore

So I turned to you that you can help me here.

This post has been translated automatically

Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

Casumo does not pay out the win - proof of income is not accepted

4th Mar. 2020, at 02:04 pm CET#2

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Hi, I have sent you a private message via Communicator.

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Spacedevil094

verifiedTopic Creator

Forum posts: 3 Member since: 02.03.2020

Casumo does not pay out the win - proof of income is not accepted

9th Mar. 2020, at 12:30 pm CET#3

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So dear people. After Caro has taken care of the matter and I also ne private mail to hey@Casumo.com, with the request to forward it to the Casinomanager Louis. It passed 2 days and then everything went very quickly. Account verified and money transferred. However, the Deposit option was now disabled. I also got a mail from the new casino manager William, where he wrote that I should contact them regarding two mails from playokay@casumo. So player protection. They just asked if my deposits are comfortable for me in contrast to my expenses. No sooner said than done. Mail to playokay@Casumo.com written that my deposits are comfortable for me and I had only deposited so much, because I had in November 2019 nen big win at Casumo. Now ne mail from Casumo get, where they have thanked, for my good cooperation and now the block is lifted and everything is back in the green. Here again a heartfelt thanks to Caro, which she has taken on the matter

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Experienced

Bitcoin

Forum posts: 276 Member since: 04.04.2019

Casumo does not pay out the win - proof of income is not accepted

9th Mar. 2020, at 04:13 pm CET#4

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Liked this post: Anonym

I just hate these stalling tactics, and only when someone from Gamblejoe intervenes does it move forward. Before not.
Also happened to me, but did not have to switch on Gamblejoe but something like that. This has nothing to do with seriousness.
If I want to gain credibility, I do it even faster in terms of customer satisfaction

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Anonym

Former Member

Casumo does not pay out the win - proof of income is not accepted

9th Mar. 2020, at 06:06 pm CET#5

1 Like

Liked this post: Anonym

completely overdrawn because of 220€ income proofs to require......

never had any problems with Casumo and paid out quite a bit, but they never came to me with something like that, simple Verification has been enough so far

Thank you Caro for your commitment

i still find it a pity that players are sent in the form on it and only a third party must intervene so that such an unnecessary Schickane stops, that has nothing more to do with casino guidelines if constantly documents that should be ok, with flimsy reasons are rejected

quite honestly, have played a lot at Casumo, deposited a lot, also won well a few times, but such reports keep me from continuing to play there....one loses confidence

Deposit ok, there everything is good ....

This post has been translated automatically

Casumo: Casumo does not pay out the win - proof of income is not accepted

Casumo does not pay out the win - proof of income is not accepted

Casumo does not pay out the win - proof of income is not accepted

Casumo does not pay out the win - proof of income is not accepted

Casumo does not pay out the win - proof of income is not accepted

Casumo does not pay out the win - proof of income is not accepted

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