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Casumo: Casumo does not pay out 14000€

Topic created on 24th Feb. 2020 | Page: 1 of 2 | Answers: 14 | Views: 3,613
Tamox20

Casumo does not pay out 14000€

24th Feb. 2020, at 12:35 pm CET#1
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Dear Community,

i am at my wit's end and hope that someone here can help me

I have been with Casumo since the end of October 2019 and have deposited 3600€ and paid out 1600€ to date. (Is important later to understand the big picture)

Last week I won 14000€ which I wanted to pay out of course, which has always worked smoothly so far. So the payout in and of itself. I have never won so much

I have already verified myself with all kinds of documents, with all the stuff that goes with it. I have sent about 15 pictures, screenshots etc to Casumo whatever was enough because the "funny" thing is: I already had to verify my income 2 months ago. I did that and sent all documents there. A short time later I was verified

Until last week. I deposited 77€ and won 14000€. And now I am supposed to verify my source of income again which I have already done and which has already been accepted. I sent everything last week Wednesday, on Friday I had the win and until today I have not received any feedback regarding the Verification, which usually always took less than 24 hours.

I am afraid that a false game is being played with me here

Of course I have already talked to the people in the chat but even here you only get the answer "With income verification it always takes a little longer.", "We ask for your patience" Blablabla
Yeah sure, makes no sense when I had already verified my income and everything was in the green

And after what I have already read here in the forum for experiences, I go a little pump

I have nothing to blame myself for. Have everything correctly stated. Only one account. Correct name. Correct address. A regular income and proven deposits because I Deposit 95% exclusively via online banking

I have sent them everything possible, which in itself are very private documents and it is an impertinence that this now suddenly takes so long and no one can tell me how it looks. When I can expect the money etc

Can anyone help me ? What can I do ?

Kind regards

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upola
Legend

Casumo does not pay out 14000€

24th Feb. 2020, at 01:08 pm CET#2
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They are listed here, maybe a mod can help you.

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Kleinkariert
Expert

Casumo does not pay out 14000€

24th Feb. 2020, at 01:30 pm CET#3
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It is best to write to Caro/Julian, if everything is done correctly you will receive the money.

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Julian
Elite

Casumo does not pay out 14000€

24th Feb. 2020, at 01:53 pm CET#4
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Hello Tamox20 & Welcome to the Forum

I will leave you a message in the communicator (private message function) later.

Edit: Caro has already left you a message in the Communicator and is on the case

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G****e

Casumo does not pay out 14000€

24th Feb. 2020, at 01:55 pm CET#5
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Usually they pay out without any problems. Congratulations on the win 👍💪

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zocker0815
Top Member

Casumo does not pay out 14000€

24th Feb. 2020, at 09:04 pm CET#6
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typical.... you have a high win and the casino does everything humanly possible to shirk the payout, or if no mistake was made, probably delay as long as what only geeeeht... so that one gambles away his profit again.,.


just had the same problem with slots million have been waiting since 1.2. for a payout, yesterday it arrived, have requested documents that were already all previously verified...

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Defoe
Amateur

Casumo does not pay out 14000€

24th Feb. 2020, at 11:34 pm CET#7
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zocker0815 wrote on 24.02.2020 at 21:04: typical.... one has a high win and the casino does everything humanly possible to shirk the payout, or if no mistake was made, probably delay as long as what only geeeeht... so that one gambles away his win again.,.


just had the same problem with slots million have been waiting since 1.2. for a payout, yesterday it arrived, have requested documents that were already all previously verified...

At SlotsMillion you can easily block the payout? not exactly the best example, is it?

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G****e

Casumo does not pay out 14000€

25th Feb. 2020, at 12:02 am CET#8
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Defoe wrote on 24.02.2020 at 23:34
At SlotsMillion you can easily block the payout? not exactly the best example is it?

Can at Casumo also 😜

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Defoe
Amateur

Casumo does not pay out 14000€

25th Feb. 2020, at 12:22 am CET#9
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Gamble wrote on 25.02.2020 at 00:02
Kannst at Casumo also 😜

Na siehse do not know Casumo but then man would be pretty stupid to gamble the money and then push on the casino in terms of delay?

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G****e

Casumo does not pay out 14000€

25th Feb. 2020, at 12:25 am CET#10
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Defoe wrote on 25.02.2020 at 00:22 Clock
Na siehse do not know Casumo but then man would be pretty stupid to gamble the money and then push on the casino in terms of delay?

Yes that's right if the casino gives the option to block. Well Casumo is with me eh over unfortunately no more sports betting otherwise it was a good casino

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