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Casoola: [solved] Casoola does not pay out - without reason

Topic created on 11th May. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,433
Gratler
Amateur

[solved] Casoola does not pay out - without reason

11th May. 2020, at 04:57 pm CEST#1
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Hello all,

i have a problem with Casoola casino
I won 670€ and requested a withdrawal
A few hours later came the request for verification. Uploaded my documents in response and have not had a response since
The documents are not verified (not even rejected) and accordingly the withdrawal is not approved

I was several times in the chat and each time I was assured that the documents are ok and I am "priority 1", so my withdrawal will be processed promptly
The whole thing has been going on for days now
The win was about 10 days ago, since then no reaction
According to the terms and conditions, payouts/verifications are processed within 24 hours, in exceptional cases within 72 hours.

What can I do in such a situation?
Does anyone from the GJ team have contact with the casino?
I am grateful for any help!

Many greetings

This post has been translated automatically

Caro
Expert

[solved] Casoola does not pay out - without reason

11th May. 2020, at 05:12 pm CEST#2
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Nobody has liked this post so far
HI, sent you a private message via Communicator. Greetings Caro

This post has been translated automatically

Caro
Expert

[solved] Casoola does not pay out - without reason

15th May. 2020, at 09:58 am CEST#3
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Nobody has liked this post so far
Gratler finally received the confirmation email last night that he is fully verified and the payout followed shortly after.

This topic has been closed

This post has been translated automatically

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