Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casoola: [solved] Casoola does not pay out - without reason

Topic created on 11th May. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,441
Gratler
Amateur
Hello all,

i have a problem with Casoola casino
I won 670€ and requested a withdrawal
A few hours later came the request for verification. Uploaded my documents in response and have not had a response since
The documents are not verified (not even rejected) and accordingly the withdrawal is not approved

I was several times in the chat and each time I was assured that the documents are ok and I am "priority 1", so my withdrawal will be processed promptly
The whole thing has been going on for days now
The win was about 10 days ago, since then no reaction
According to the terms and conditions, payouts/verifications are processed within 24 hours, in exceptional cases within 72 hours.

What can I do in such a situation?
Does anyone from the GJ team have contact with the casino?
I am grateful for any help!

Many greetings

This post has been translated automatically

Caro
Expert
HI, sent you a private message via Communicator. Greetings Caro

This post has been translated automatically

Caro
Expert
Gratler finally received the confirmation email last night that he is fully verified and the payout followed shortly after.

This topic has been closed

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 12:38 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately