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Casoola: [solved] Casoola Casino Cash Out

Topic created on 12th Jun. 2020 | Page: 1 of 2 | Answers: 13 | Views: 3,715
buba2212
Rookie

[solved] Casoola Casino Cash Out

12th Jun. 2020, at 01:25 pm CEST#1
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Hi guys,

I won at the casino Casoola 8000 €.

My payout of over 3000 € is now in process for more than 48h. The support gives only spongy answers, sometimes it says

"I asked payment department that your withdrawal will be processed faster"

"It takes up 24-48"

"It could take more then 72 hours"

Then I asked, yes but don't I have to be verified then? To which they said no.
But, in my experience, you have to be verified after a certain amount. And then it takes another 72 hours.

How could you speed up the whole process? I will not touch the money, but have done it before. I think this is a gimmick of the casino, because they know that eventually the player cancels the withdrawal again...

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Anonym

[solved] Casoola Casino Cash Out

12th Jun. 2020, at 06:17 pm CEST#2
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buba2212 wrote on 12/06/2020 at 13:25: Hi guys,

i won at casino Casoola 8000 €.

My payout of over 3000 € is now in process for more than 48h. The support gives only spongy answers, sometimes it says

"I asked payment department that your withdrawal will be processed faster"

"It takes up 24-48"

"It could take more then 72 hours"

Then I asked, yes but then don't I have to be verified? To which they said no.
But, in my experience, you have to be verified after a certain amount. And then it takes another 72 hours.

How could you speed up the whole process? I will not touch the money, but have done it before. I think this is a gimmick of the casino, because they know that eventually the player cancels the withdrawal again...

Moin, the casino Casoola belongs to the "Genesis Group". Accordingly, a reputable casino where you will definitely get your money. The only drawback is the support, because this is grottoschlecht.

From a withdrawal of 2.300€ or 2.500$ you have to verify yourself completely. You have to present the following documents:
- Copy of your ID card, the corners must be visible. (front and back)
- Proof of your address e.g. copy any bill, bank statement, certificate from health Insurance company, office, employer etc.
- Verify the method of payment (for example, if you make a Deposit via instant bank transfer, show them a statement of account)

Either verify yourself via your casino profile or send them all documents via e-mail to support@casoola.com .

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buba2212
Rookie

[solved] Casoola Casino Cash Out

12th Jun. 2020, at 06:54 pm CEST#3
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Royal777 wrote on 12.06.2020 at 18:17
Moin, the casino Casoola belongs to the "Genesis Group". Accordingly, a reputable casino where you will definitely get your money. The only drawback is the support, because this is Grottenschlecht.

From a withdrawal of 2.300€ or 2.500$ you have to verify yourself completely. You have to present the following documents:
- Copy of your ID card, the corners must be visible. (front and back)
- Proof of your address e.g. copy any bill, bank statement, certificate from health Insurance company, office, employer etc.
- Verify the method of payment (for example, if you make a Deposit via instant bank transfer, show them a statement of account)

Either you verify yourself via your casino profile or you send them all documents via e-mail to support@casoola.com .

Yes I asked how to get verified but they said "Its not needed".
And then I think to myself, but if I don't submit my documents now....then the payment period will be longer again.

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buba2212
Rookie

[solved] Casoola Casino Cash Out

13th Jun. 2020, at 12:46 pm CEST#4
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The casino is now unavailable. I still have not received my payout after 72 hours. Slowly it is not funny anymore.

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danny005
Elite

[solved] Casoola Casino Cash Out

13th Jun. 2020, at 01:44 pm CEST#5
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buba2212 wrote on 06/13/2020 at 12:46 pm: The casino is now down. I still haven't received my payout after 72 hours. Slowly it is not funny anymore.

The website is working, right? Otherwise times Caro write if it drags on even longer. The GJ team seems to have a good connection to Genesis Group. I have already been helped there.

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buba2212
Rookie

[solved] Casoola Casino Cash Out

13th Jun. 2020, at 03:00 pm CEST#6
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danny005 wrote on 06/13/2020 at 13:44
The website is going right? Otherwise write to Caro if it drags on any longer. The GJ team has a good connection to Genesis Group. I have already been helped there.

They have locked my account. I then asked in the chat and then they told me that they wanted to send me an email soon regarding verification. But they did not.

I then sent my documents and they said they need another 72 hours for processing.

Caro has already contacted me.

As soon as I get the payout, I will not play at this casino anymore.

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Packleader
Rookie

[solved] Casoola Casino Cash Out

13th Jun. 2020, at 05:14 pm CEST#7
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Genesis Group, they've got some great stuff going on. My withdrawal at Casino Gods took almost 2 weeks and it was not for 3000€
I had to verify myself completely. Wish you much patience

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Gratler
Amateur

[solved] Casoola Casino Cash Out

13th Jun. 2020, at 05:48 pm CEST#8
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Hello, I had a few weeks ago also a nearly 400€ payout at Casoola. Has taken a total of almost 3 weeks until I had my money, search thanks to Caro
So bring patience with you!

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ruhrpott
Expert

[solved] Casoola Casino Cash Out

13th Jun. 2020, at 06:32 pm CEST#9
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Unfortunately, this casino group is extremely slow in processing payouts/verifications. I also had problems with withdrawal times more often in the past. You did the only right thing, Caro will be able to help you
For the future: Better use another casino/casino group until Genesis finally gets it right ....

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buba2212
Rookie

[solved] Casoola Casino Cash Out

13th Jun. 2020, at 07:01 pm CEST#10
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In my opinion, all just a scam so that the player cancels the withdrawals more not. Why else the 72 hours processing, then documents Verification and then wait another 72 hours. I am patient yes, but if you make a Deposit there, but they are also fast.

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