Casoola: Payout of 4100€ cancelled due to violation of turnover requirements

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jaschka wrote on 04/04/2020 at 13:19: Good day,

i made a Deposit of 50€ (100% Welcome bonus claimed) 2 days ago (02.02.20) and then won 4100€ in total.
The money was then canceled, on the grounds that I had violated the bonus conditions and made 8x spins that were over 6€ stake.
I knew that there is this rule with max. 5 € bet, it had also not done intentionally, but I was sure that the spins had no effect on my win.
I had already converted the bonus about 10 hours before the win came, was in between even on 5 € credit.
I must also say that I have been playing online casino for years and it has never really come to me to a cancellation of a withdrawal, but this was unfortunately the reason why I was 100% sure that I get the money and the existing money in my account went completely for new deposit and material things on it.
Thus, I was then not 4000 + but in the end -1000, which of course is not the fault of the casino, however, it is human after 8 years slots once unintentionally on a wrong bet can come, there must be some protection (eg message).
.
At the support contact I was told that the decision would be final, I still have a chance with the complaints contact?
Were there people who actually received their payout in the end?

Best regards

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