Casoola does not verify documents - chat cannot help
23rd Nov. 2020, at 12:53 pm CET#1
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Hi,
i have been playing online casino for many years, but I have not experienced anything like this.
I have won about 2000 € and would like to pay them out. To do this, I then immediately sent & uploaded my documents on 19.11.20 at 12 noon. On the website it usually takes 24 hours until they are checked, but in exceptional cases up to 72 hours. Now I'm waiting almost 100 hours and it has done NOTHING, chat comes only with excuses because forwarded with priority. I find this not in order. Especially under the aspect that they advertise on the top right of your website still cheeky with "Very fast payout".
Casoola does not verify documents - chat cannot help
23rd Nov. 2020, at 02:58 pm CET#2
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Update:
Now, after about 100 hours of waiting, they have checked the documents and as was to be expected, only half of them were approved. The proof of address they rejected with the reason "too blurry". The funny thing is that the same proof of address was accepted by Bet365 & WestCasino without any problems in the last 2 weeks. Well, is ok, I accept and uploaded a new proof of address.
Now I'm supposed to wait 72 hours again, which is absolutely ridiculous after they already made me wait 100 hours. Absolutely not to be recommended!
Casoola does not verify documents - chat cannot help
24th Nov. 2020, at 01:56 pm CET#3
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Don't be annoyed. They sometimes take a really long time for the check. In the end you will get your money
Keep your nerves, don't reverse the payout and just wait. Can take a few. Days, but in the end you win
Sounds always everything so easy, I know. Was also already in the situation and have me hugely annoyed etc.. In the end, however, it brings nothing and you only make yourself crazy
Casoola does not verify documents - chat cannot help
Nobody has liked this post so far
i have been playing online casino for many years, but I have not experienced anything like this.
I have won about 2000 € and would like to pay them out. To do this, I then immediately sent & uploaded my documents on 19.11.20 at 12 noon. On the website it usually takes 24 hours until they are checked, but in exceptional cases up to 72 hours. Now I'm waiting almost 100 hours and it has done NOTHING, chat comes only with excuses because forwarded with priority. I find this not in order. Especially under the aspect that they advertise on the top right of your website still cheeky with "Very fast payout".
Thank you very much.
This post has been translated automatically
Casoola does not verify documents - chat cannot help
Nobody has liked this post so far
Now, after about 100 hours of waiting, they have checked the documents and as was to be expected, only half of them were approved. The proof of address they rejected with the reason "too blurry". The funny thing is that the same proof of address was accepted by Bet365 & WestCasino without any problems in the last 2 weeks. Well, is ok, I accept and uploaded a new proof of address.
Now I'm supposed to wait 72 hours again, which is absolutely ridiculous after they already made me wait 100 hours. Absolutely not to be recommended!
LG
This post has been translated automatically
Casoola does not verify documents - chat cannot help
Nobody has liked this post so far
Keep your nerves, don't reverse the payout and just wait. Can take a few. Days, but in the end you win
Sounds always everything so easy, I know. Was also already in the situation and have me hugely annoyed etc.. In the end, however, it brings nothing and you only make yourself crazy
This post has been translated automatically