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Casoola: Casoola does not verify documents - chat cannot help

Topic created on 23rd Nov. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,047
drclanbase

Casoola does not verify documents - chat cannot help

23rd Nov. 2020, at 12:53 pm CET#1
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Hi,

i have been playing online casino for many years, but I have not experienced anything like this.

I have won about 2000 € and would like to pay them out. To do this, I then immediately sent & uploaded my documents on 19.11.20 at 12 noon. On the website it usually takes 24 hours until they are checked, but in exceptional cases up to 72 hours. Now I'm waiting almost 100 hours and it has done NOTHING, chat comes only with excuses because forwarded with priority. I find this not in order. Especially under the aspect that they advertise on the top right of your website still cheeky with "Very fast payout".

Thank you very much.

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drclanbase

Casoola does not verify documents - chat cannot help

23rd Nov. 2020, at 02:58 pm CET#2
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Update:

Now, after about 100 hours of waiting, they have checked the documents and as was to be expected, only half of them were approved. The proof of address they rejected with the reason "too blurry". The funny thing is that the same proof of address was accepted by Bet365 & WestCasino without any problems in the last 2 weeks. Well, is ok, I accept and uploaded a new proof of address.

Now I'm supposed to wait 72 hours again, which is absolutely ridiculous after they already made me wait 100 hours. Absolutely not to be recommended!

LG

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DieWunderharke5000
Top Member

Casoola does not verify documents - chat cannot help

24th Nov. 2020, at 01:56 pm CET#3
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Don't be annoyed. They sometimes take a really long time for the check. In the end you will get your money

Keep your nerves, don't reverse the payout and just wait. Can take a few. Days, but in the end you win


Sounds always everything so easy, I know. Was also already in the situation and have me hugely annoyed etc.. In the end, however, it brings nothing and you only make yourself crazy

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