CasinoJEFE: Jefe Casino - money has allegedly not yet reached them.
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Jefe Casino - money has allegedly not yet reached them.
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yesterday I signed up at Jefe Casino. Deposited and ended up winning and cashing out. I was verified before, successfully. However, I just received an email where it says that the casino daa money from Trustly ( with which I have deposited ) have not yet received and therefore can not pay out until this happens
This happens to me now for the first time. Otherwise never in any other casino.
I asked how to look this up, or if I get an info, the employee in livechat said that I can ask trustly, because they themselves do not know when it comes ( which is logical ). Can you really ask trustly if the money has arrived there or not ?
I think I just should not have registered there :x
Anyone else experience with the casino ?
Thanks and greetings
Agnesa
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Jefe Casino - money has allegedly not yet reached them.
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It really takes up to 5 business days until money is on casino account
And yes, you can check with Trustly 😊😊
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Jefe Casino - money has allegedly not yet reached them.
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Or is there any page for this ?
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Jefe Casino - money has allegedly not yet reached them.
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I would like to post screenshot but I do not know how 😅
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Jefe Casino - money has allegedly not yet reached them.
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Jefe Casino - money has allegedly not yet reached them.
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It says that the recipient ( casino ) has received the money or ? I got a direct answer from trustly.
Thank you for using Trustly.
We can see that your transaction with reference ...... . was successfully sent to casinojefe.com (Lucky Dino Gaming Limited) and will have reference number ...... ... . in their system.
You can contact the merchant with that reference number if you wish to receive further details about your transaction.
In general, if you notice a delay of a transaction, please do not hesitate to get in touch with merchant's customer support since the payment belongs to them. They have direct contact with our commercial support in case their wish is for us to investigate a payment in question further. The commercial support is available to them 24/7.
Kind regards
Or do I understand something wrong ?
So the casino is clearly lying to me ?
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Jefe Casino - money has allegedly not yet reached them.
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Don't get it wrong, it says that the casino got the money
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Jefe Casino - money has allegedly not yet reached them.
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Herr_D
I have received the payout !
After I pointed out in the Live Chat that I have proof from Trustly that they have received the money, I got the money
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Jefe Casino - money has allegedly not yet reached them.
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Very good 👍
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Jefe Casino - money has allegedly not yet reached them.
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With Trustly... so ne thing I had fortunately never.... and unfortunately it is often the support MA, who simply have even less plan than you yourself.
For me, mitlerweile really are the main criteria of a good casino:
- Support ability / politeness
- Fluid site / games
- fast Verif. ( 24h are ok, or they can also MAL have a lot to do or now because of Coronba understaffed ...)
- Payout is me e.g Wumpe whether 2h or 1-2 days (is yes for ne bank transfer standard)
but Wildz do z.B grad everything for a bad reputation to work out.
Generel why do they give you only at a payout bescheid, whether the submitted documents are i.O..
Other casinos also tell you beforehand, so that it comes to a smooth and fast payout....
All just planned stalling of some casinos.
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