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CasinoEuro: [solved] Payout CasinoEuro (Page 2)

Topic created on 23rd Jul. 2019 | Page: 2 of 3 | Answers: 24 | Views: 5,529
Anonym

[solved] Payout CasinoEuro

23rd Jul. 2019, at 05:15 pm CEST#11
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Thanks for the answer Rantanplan,

i also think that it should already be on it. Just looked, 17:01 clock and payout still not on it!
There must be something mächitg lazy. Have written against 14:30 again in the chat and they say that the payout was processed, but have now requested proof and they want to contact their Provider (payment provider), which can give more specific information when the payout is out with him, notice of the result I should get via mail. Find that not in order as that runs there and I can not understand, because I have done everything right. Verification in order and the first payout confirmation also came quickly, let's see!

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Anonym

[solved] Payout CasinoEuro

24th Jul. 2019, at 07:32 am CEST#12
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...How can I actually contact Daniel (gamblejoe)! Only through contacts?

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Anonym

[solved] Payout CasinoEuro

24th Jul. 2019, at 06:35 pm CEST#13
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Hello all, as I suspected!
It's 07/24/2019 after 18:00 and as you know there is no booking at that time, so I assume that as promised the Deposit is not received by me until 07/24/2019. I will send tomorrow again the proof that I have not received the payout. Feedback from support I have also not yet, what the payment Provider has for problems....Well let's see what happens tomorrow

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Anonym

[solved] Payout CasinoEuro

25th Jul. 2019, at 10:07 am CEST#14
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Today is 07/25/2019 and as suspected no payout has been received in my account.
Therefore, I sent another mail to the CasinoEuro this morning:


customer service
25/07/2019 09:17
Hello xxx,

thank you for your inquiry.

We would like to inform you that your bank account statement has been forwarded to the appropriate department for review. As soon as we receive a feedback you will hear from us again via email. Thank you very much for your patience in the meantime.

We apologize for the inconvenience and thank you very much for your understanding and patience.

If you have any further questions, please do not hesitate to contact us.

We wish you a nice day.
Best regards,
Gisela
CasinoEuro.



customer
25/07/2019 07:15
Dear CasinoEuro Team,
as I was informed by you on 07/18/2019 the problem with my withdrawal should have been resolved by the finance department and the money would be on its way to me safely by 07/24/2019.
Today on 25.07.2019 I still can't see any payment receipt of 9.500 € on my account (see attached, online bank history 08.07.2019 to 25.07.2019). Please explain to me why there are such problems with a payout from you! If you can not offer me a quick and secure solution here, so that the payout will certainly in the next 4-6 business days on my account receive, I will have to take further steps!


..,as you can read, from support always the same routine. Let's see what happens now!?
If within the 6 working days nothing happens, so a payment receipt with me on the account, I will forward this to the MGA as well as with ASKGamblers.
I think this is the right way!!!??

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Kleinkariert
Expert

[solved] Payout CasinoEuro

25th Jul. 2019, at 11:13 am CEST#15
1 Like

Liked this post: Anonym
Tomi559 wrote on 07/25/2019 at 10:07 am: Today is 07/25/2019 and as suspected no withdrawal has been received in my account.
Therefore, I sent another mail to the CasinoEuro this morning:


customer service
25/07/2019 09:17
Hello xxx,

thank you for your inquiry.

We would like to inform you that your bank account statement has been forwarded to the appropriate department for review. As soon as we receive a feedback you will hear from us again via email. Thank you very much for your patience in the meantime.

We apologize for the inconvenience and thank you very much for your understanding and patience.

If you have any further questions, please do not hesitate to contact us.

We wish you a nice day.
Best regards,
Gisela
CasinoEuro.



customer
25/07/2019 07:15
Dear CasinoEuro Team,
as I was informed by you on 07/18/2019 the problem with my withdrawal should have been resolved by the finance department and the money would be on its way to me safely by 07/24/2019.
Today on 25.07.2019 I still can't see any payment receipt of 9.500 € on my account (see attached, online bank history 08.07.2019 to 25.07.2019). Please explain to me why there are such problems with a payout from you! If you can not offer me a quick and secure solution here, so that the payout will certainly in the next 4-6 business days on my account receive, I will have to take further steps!


..,as you can read, from support always the same routine. Let's see what happens now!?
If within the 6 working days nothing happens, so a payment receipt with me on the account, I will forward this to the MGA as well as with ASKGamblers.
I think this is the right way!!!??

Not with the MGA, but with the arbitration board <eCOGRA>you have to report, otherwise you write to the MGA and wait days to weeks and get the reference to eCOGRA. Say go to the website and write a dispute in English. AskGamblers you could also inform directly, it also takes a little time until it gets going and it is not sure that your complaint will be accepted there.

You just have to stay strong, this is the online casino world. As long as you don't win too much everything is ok, but then you suddenly need internal checks, game check request at the Provider, all Verification documents have to be re-screened, etc. Only those who stay strong will see their money in the end. It just takes a little time.</eCOGRA>

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Anonym

[solved] Payout CasinoEuro

25th Jul. 2019, at 11:21 am CEST#16
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Thanks for the info Kleinkariert,
the checks should actually be through, since I got a confirmation for the withdrawal and this was handled by the finance department. What the payment Provider has for problems currently, they also have to find out first...statement from CasinoEuro in the chat!

What can do because if at all possible so a payment provider 2x wrong, payout is yet digitized and automated I think?

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Anonym

[solved] Payout CasinoEuro

25th Jul. 2019, at 11:33 am CEST#17
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Have now received a reply from customer service to my email from this morning:


customer service
25/07/2019 11:24
Hello xxx,

thank you for your patience so far.

We would like to inform you that our finance department has contacted your payment provider. We expect to hear back from them within the next 3-5 business days and will contact you again via email immediately thereafter.

We thank you for your patience regarding this matter and wish you a pleasant Thursday.

If you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
Jessy
CasinoEuro.


... got time out again, great!!!

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c****o

[solved] Payout CasinoEuro

25th Jul. 2019, at 11:39 am CEST#18
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Very strange from CasinoEuro normalerweisse are bank transfers latest on 2. working day Auf'm account

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Anonym

[solved] Payout CasinoEuro

25th Jul. 2019, at 11:53 am CEST#19
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... I can not say casinohero, since it is my first payout. But I have been told many times that it is relatively, if it runs normally fast.

Except for me!!!

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Anonym

[solved] Payout CasinoEuro

25th Jul. 2019, at 03:24 pm CEST#20
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To all from the community,

can someone times look, which had a withdrawal at CasinoEuro recently, in the bank history with itself, which payment Provider is used in the withdrawal of Casinoeuro!

Thank you.

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