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CasinoEuro: [solved] Payout CasinoEuro

Topic created on 23rd Jul. 2019 | Page: 1 of 3 | Answers: 24 | Views: 5,272
Anonym

[solved] Payout CasinoEuro

23rd Jul. 2019, at 12:26 pm CEST#1
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Hello GambleJoe,

i have currently a payout since 10.07.2019 (account successfully verified and payout confirmed) of € 9,500 at CasinoEuro via bank transfer still not received! After I have waited the mandatory 3-5 bank working days and on 17.07.2019 still no withdrawal on my account zusehen was, I wrote to the support:



customer service
18/07/2019 18:59
Hello xxx (name obscured),

thank you for your quick feedback and for your feedback.

We expect to receive your payment by July 24. If you have not received your payment by July 25, you are of course very welcome to contact us again. We will of course continue to assist you with your request.

Have a great evening.

Warm regards,
Magnus
CasinoEuro.



customer
18/07/2019 18:50
Hello Magnus,

thank you for your help.
I assume now that the payout is really on its way!


Kind regards
xxx

customer service
18/07/2019 18:03
Hello xxx,

thank you for your patience while your concern was reviewed by the appropriate department.

We are happy to inform you that the issue has now been resolved. Please note that it may take 3-5 banking days for the money to reach you. We are also happy to inform you that there should be no problems with future withdrawals via the same provider.

Thank you for your patience and for your cooperation.

If you have any further questions, please feel very free to contact us at any time. Have a nice day.

Best regards,
Magnus
CasinoEuro.
Customer Service
18/07/2019 14:10
Hello xxx,

we will contact you on behalf of our responsible department.

We would like to inform you that we are now in consultation with the payment provider. As soon as we have received feedback, we will contact you as soon as possible.

Thank you for your patience.

If you have any further questions, please feel very free to contact us at any time. We wish you a nice day.

Best regards,
Magnus
CasinoEuro.



customer service
18/07/2019 08:14

Hello xxx,
thank you for your message and your cooperation!

We would like n inform you that your request , including the current screenshot once again has been forwarded to the responsible department. As soon as we have received a feedback you will hear from us again via E -M ail.
We sincerely apologize for the delay and resulting inconvenience and thank you very much for your e patience and your understanding!
If you have any further questions, please do not hesitate to contact us. Until then, we wish you a nice day.
Best regards ß e,
Emma
CasinoEuro.

Automatic feedback
18/07/2019 07:35
Hello xxx,

thank you for contacting us.

We would like to inform you that we have received your email and it has the reference number 190718-001393.

If you would like to give us more information about your request, or if you have any questions, please reply directly to this message. Thus, all further information regarding this request will be summarized and stored in one email.

We will contact you again as soon as possible.

Best regards
CasinoEuro Customer Service

Customer
18/07/2019 07:35
Dear CasinoEuro Team,
I still have not received my withdrawal of €9,500 processed by you on 10/07/2019 around 15:45 via bank transfer.
Therefore I send you enclosed again to the current status (08.07.2019 - 18.07.2019) an online account history, where it is clear that the withdrawal has not been received in my account.
I urge you to take care of this, because according to my bank, it is always the remitter who has to ensure a secure transfer. My bank posts each receipt of payments hourly and so is not currently at fault for the missing payout from you.
Thank you for your understanding and support.


..so in addition the mail history of me and the support!

My question and I GambleJoe, can there really be such a problem or is here only artificially denied the withdrawal or pulled out?
I actually thought that the CasinoEuro is serious.

By the way, still have not received the money (23.07.2019, 12:30)

Thanks for your feedback on this.

This post has been translated automatically

wettibernd
Expert

[solved] Payout CasinoEuro

23rd Jul. 2019, at 12:35 pm CEST#2
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How was the money transferred? Normal bank transfer, Trustly, Klarna or Adyen? That is the first question here.

This post has been translated automatically

Anonym

[solved] Payout CasinoEuro

23rd Jul. 2019, at 12:49 pm CEST#3
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Hello wettibernd,

they have with bank transfer only normal!

No Trustly, where I am used to a fast and hassle-free payout, if you mean the payout!

This post has been translated automatically

wettibernd
Expert

[solved] Payout CasinoEuro

23rd Jul. 2019, at 12:58 pm CEST#4
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Actually a reputable casino, belongs to the Betsson group. Has MGA and British licenses, should normally give no problems. Just ask again where the money is now, maybe there was some mistake and it came back as a return to the casino. You can also open a case at Askgamblers. Stay on it, if it does not go otherwise also threaten with a complaint to the MGA. But actually that should clear up.

This post has been translated automatically

Milan030
Amateur

[solved] Payout CasinoEuro

23rd Jul. 2019, at 12:58 pm CEST#5
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They write but quite clearly they go from 24.07.2019 and if on 25.07.2019 is still not there you should get in touch.klar are not grad fast in your case but I find that they have given you accurate information and said there are problems and they have eliminated them and you also called a deadline since I just do not understand why you have not waited until 25.07.2019?

THEN you could have written here with the course...now you will get here anyway no other answer from the you just get from me...wait the deadline until 25.07.2019 and then check what you can do.

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Anonym

[solved] Payout CasinoEuro

23rd Jul. 2019, at 12:59 pm CEST#6
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We expect to receive your payment by July 24. If you have not received your payment by July 25, you are of course very welcome to contact us again. We will of course continue to assist you with your request.



Just wait until July 25.
Why the thread in advance?

This post has been translated automatically

Anonym

[solved] Payout CasinoEuro

23rd Jul. 2019, at 01:06 pm CEST#7
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Thanks for the answer,

but my question was whether there can generally be such problems (payment provider) with the first payment and today is the 2 attempt the 3 day!
After the back and forth I am currently not very optimistic that the payout tomorrow!

How many bank working days usually takes really so a payout (normal bank transfer), you have experience with it!?

I give the problem also here, since I had for 6 years never such difficulties, with a reputable casino.

This post has been translated automatically

Anonym

[solved] Payout CasinoEuro

23rd Jul. 2019, at 01:39 pm CEST#8
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Tomi559 wrote on 07/23/2019 at 1:06 pm: Thanks for the reply,

but my question was whether there can generally be such problems (payment provider) with the first payment and today is the 2 attempt the 3 day!
After the back and forth I am currently not very optimistic that the payout will be received tomorrow!

How many bank working days usually takes really so a payout (normal bank transfer), you have experience with it!?

I give the problem also here, since I had for 6 years never such difficulties, with a reputable casino.

Generally, the casinos differ as far as withdrawals are concerned. If you Deposit a lot, you even get a real-time transfer, where the money is no matter how late it is on your account. However, this varies from casino to casino. A normal transfer of the casino to your account, if it is made to your account up to 3 banking days. Many casinos delay the withdrawal with the hope that the player gambles the money. So just wait and if they don't meet their deadline contact them again and as a last resort contact the MGA and explain your situation. I am not sure if your casino has this license.

This post has been translated automatically

Anonym

[solved] Payout CasinoEuro

23rd Jul. 2019, at 01:47 pm CEST#9
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Thanks for the answer capriz,

yes the CasinoEuro has a license from MGA and has been around since 2002.
The whole problem arose during the first withdrawal attempt by an alleged error of their payment Provider, which was then supposedly fixed and allegedly the payout is on the way. I have asked in the first instance in between in the chat whether the payout is on the way and it was after a consultation from the chat with the finance department the payout already processed. After the 5 bank working days had elapsed, the finance department then investigated more closely and allegedly it was the payment provider????

Well let's see, today is the 23.07.2019 and until the 24.07.2019 the payout is supposed to arrive yes with me, to at least believe that!!!!

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Rantanplan
Rookie

[solved] Payout CasinoEuro

23rd Jul. 2019, at 03:00 pm CEST#10
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I have only had positive experiences with Casino Euro so far. Withdrawals are also made by bank transfer to the VB account.

Sunday evening around 23:00 clock paid out a four-digit amount. Against shortly after 1 o'clock Monday morning came the confirmation. This morning the money was booked at my house bank.

You should receive your money safely in my opinion. Even if there are a few problems.

This post has been translated automatically

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