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Spins Cruise: Transactions/Customer Support

Topic created on 07th May. 2021 | Page: 1 of 1 | Answers: 5 | Views: 1,141
Michail95

Transactions/Customer Support

7th May. 2021, at 02:53 pm CEST#1
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I have registered with Spis Cruise, 2 weeks ago me new, and have directly started to play.
I have deposited money a total of 3 times, whereby once my Deposit failed, I could also observe in the course of transactions, there was deposit failed in the amount of 40.00 €.
I have directly sent the support an email and reported about it.
I then received the next day an email that my money within 3-5 business days back on my bank account will be transferred, then on my question whether they needed my bank data for this, I got another email that I should submit nothing to data and this is automatically transferred back to my bank account.
Since then, more than 2 weeks have passed and nothing has happened, so have not gotten my money back.
I have also since then tried several times to contact support, but my emails are no longer answered.
One could think now, well, "luck" had are only "only" 40€, but must that be?
It is also much more about the principle.
If someone could help further I am dankkbar.
Many thanks

This post has been translated automatically

gamble1
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Transactions/Customer Support

7th May. 2021, at 03:08 pm CEST#2
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Michail95 wrote on 07.05.2021 at 14:53: I have at Spis Cruise, 2 weeks ago me newly registered, and have directly started to play.
I have deposited money a total of 3 times, where once my Deposit failed, I could also observe in the course of transactions, there was deposit failed in the amount of 40,00€.
I have directly sent the support an email and reported about it.
I then received the next day an email that my money within 3-5 business days back on my bank account will be transferred, then on my question whether they needed my bank data for this, I got another email that I should submit nothing to data and this is automatically transferred back to my bank account.
Since then, more than 2 weeks have passed and nothing has happened, so have not gotten my money back.
I have also since then tried several times to contact support, but my emails are no longer answered.
One could think now, well, "luck" had are only "only" 40€, but must that be?
It is also much more about the principle.
If someone could help further I am dankkbar.
Thank you very much

So this happens to the best times and is mostly due to the payment providers and not the casino

I had such cases often with online banking like Giropay or Trustly the money always comes back after a few days

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Michail95

Transactions/Customer Support

7th May. 2021, at 05:13 pm CEST#3
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gamble1 wrote on 07.05.2021 at 15:08
So this happens to the best of times and is usually due to the payment providers and not the casino

I had such cases often with online banking like Giropay or Trustly the money always comes back after a few days

Hello and thank you for your answer,

yes it may be that sometimes the payment providers are rather the problem
However, it is also particularly strange that the Provider Spins Cruis on my "complaint" that I did not get my money back, no longer responds. They could at least if it would be so to inform me that I villeicht ask for the bank
I think rather that Spins Cruis rather refuses the repayment, than that Klarna makes problems

With kind regards

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Hidaruma
Top Member

Transactions/Customer Support

8th May. 2021, at 09:57 am CEST#4
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Yep. They'll move heaven and hell to keep your 40 flakes.

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gamble1
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Transactions/Customer Support

8th May. 2021, at 05:45 pm CEST#5
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Mikhail95 wrote on 07/05/2021 at 17:13
Hello and thank you for your reply,

yes, it may be that sometimes the payment providers are more the problem
However, it is also particularly strange that the Provider Spins Cruis on my "complaint" that I did not get my money back, no longer responds. They could at least if it would be so to inform me that I villeicht ask for the bank
I think rather that Spins Cruis rather refuses the repayment, than that Klarna makes problems

With kind regards

Well, I think they will say from experience it solves itself anyway because payments are always canceled or refunded by the system in case of discrepancies, regardless of who handles them

Since it does not matter whether Klarna MasterCard or whatever

You must also remember that they usually do not know more than you because the problem is probably not with them and the money in most cases also not

Example

I wanted to withdraw 1,000 € with credit card at the machine via MuchBetter then the money was deducted as paid out but nothing came out and the transaction was displayed as failed at the machine

I was in full panic áber the money was then refunded after 12 hours although according to support it can take up to I think 10 days until the system checks the error

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Michail95

Transactions/Customer Support

8th May. 2021, at 09:27 pm CEST#6
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It is currently checked where the problem lies
As I said, it is not primarily about the amount, of course 40 € are not the world, but it could be the next time with someone else 400 € or more, and that would not be okay at all.
My main problem is simply and solely because the customer support has sent me at the beginning of an email that the money is transferred back within 3 business days, I have waited MUCH longer, and since then to my emails was no longer responded to help me in this regard

Greetings

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