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Spins Cruise: [solved] Spins Cruise does not pay out, locks account and does not respond

Topic created on 12th Jun. 2021 | Page: 1 of 1 | Answers: 6 | Views: 1,404
Moejo

[solved] Spins Cruise does not pay out, locks account and does not respond

12th Jun. 2021, at 01:27 am CEST#1
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Servus,

i would like to share with you my experience with Spins Cruise..

I deposited about ten days ago 250€ (without bonus, there I put value on it!) and after forever long nights three days later still 414€ requested for withdrawal.

Two days later I got the request to upload my documents - very easy under "My account".
When I wanted to do that, my account was blocked for reasons I couldn't explain, with the hint that I could reach support via chat
(!!!!Spoiler!!!!)
Neither chat, nor hotline is available, no matter what time !

Thereupon I have sent my documents by mail, since then six days have passed, I have not received any response, neither to my documents, nor to the question why my account is locked!

To clarify this briefly:
I have neither several accounts there, nor have I claimed a bonus.

Have any of you had similar experiences with them?

This post has been translated automatically

upola
Legend

[solved] Spins Cruise does not pay out, locks account and does not respond

12th Jun. 2021, at 10:58 am CEST#2
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Actually, I have had only good experience with Spin Cruise.
Have always paid out quickly.

This post has been translated automatically

Moejo

[solved] Spins Cruise does not pay out, locks account and does not respond

12th Jun. 2021, at 11:47 am CEST#3
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upola wrote on 12.06.2021 at 10:58 am: Actually I have had only good experience with Spin Cruise.
Have always paid out quickly.

Have you had anyone from support reach you in chat lately?

This post has been translated automatically

upola
Legend

[solved] Spins Cruise does not pay out, locks account and does not respond

12th Jun. 2021, at 11:51 am CEST#4
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No I never needed the support....never had any problems.

This post has been translated automatically

Moejo

[solved] Spins Cruise does not pay out, locks account and does not respond

17th Jun. 2021, at 01:05 pm CEST#5
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Let's have a little update:

I was accused of having two accounts there, which is definitely not the case.

After I called in the MGA, my account was reactivated following their intervention and the payment is now being processed.

For me personally it was the first and last time I played at the store, for me the behavior is just shameful as it gives the impression of not wanting to pay out wins under false pretenses.
Other players, who may not know who to turn to, may give up at that moment and give up the win..

For me Spinscruise is not serious

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gamble1
Icon

[solved] Spins Cruise does not pay out, locks account and does not respond

17th Jun. 2021, at 02:00 pm CEST#6
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Moejo wrote on 06/17/2021 at 1:05 pm: A little update:

I was accused of having two accounts there, which is definitely not the case.

After I called in the MGA, on their intervention my account was unlocked again and the payout is now in process.

For me personally it was the first and last time I played at the store, for me the behavior is just shameful as it gives the impression of not wanting to pay out wins under false pretenses.
Other players, who may not know who to turn to, may give up at that moment and give up the win..

For me Spinscruise is not serious

are soon gone for DE anyway

This post has been translated automatically

Caro
Expert

[solved] Spins Cruise does not pay out, locks account and does not respond

21st Jun. 2021, at 02:13 pm CEST#7
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Unfortunately, I do not receive any feedback from Moejo. As the user had mentioned in his last post, his payout was processed and therefore I assume that he has received the payout by now.

This topic has been closed

This post has been translated automatically

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