Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Spins Cruise: [solved] Spins Cruise does not pay out, locks account and does not respond

Topic created on 12th Jun. 2021 | Page: 1 of 1 | Answers: 6 | Views: 1,386
Moejo

[solved] Spins Cruise does not pay out, locks account and does not respond

12th Jun. 2021, at 01:27 am CEST#1
0 Likes

Nobody has liked this post so far
Servus,

i would like to share with you my experience with Spins Cruise..

I deposited about ten days ago 250€ (without bonus, there I put value on it!) and after forever long nights three days later still 414€ requested for withdrawal.

Two days later I got the request to upload my documents - very easy under "My account".
When I wanted to do that, my account was blocked for reasons I couldn't explain, with the hint that I could reach support via chat
(!!!!Spoiler!!!!)
Neither chat, nor hotline is available, no matter what time !

Thereupon I have sent my documents by mail, since then six days have passed, I have not received any response, neither to my documents, nor to the question why my account is locked!

To clarify this briefly:
I have neither several accounts there, nor have I claimed a bonus.

Have any of you had similar experiences with them?

This post has been translated automatically

upola
Legend

[solved] Spins Cruise does not pay out, locks account and does not respond

12th Jun. 2021, at 10:58 am CEST#2
0 Likes

Nobody has liked this post so far
Actually, I have had only good experience with Spin Cruise.
Have always paid out quickly.

This post has been translated automatically

Moejo

[solved] Spins Cruise does not pay out, locks account and does not respond

12th Jun. 2021, at 11:47 am CEST#3
0 Likes

Nobody has liked this post so far
upola wrote on 12.06.2021 at 10:58 am: Actually I have had only good experience with Spin Cruise.
Have always paid out quickly.

Have you had anyone from support reach you in chat lately?

This post has been translated automatically

upola
Legend

[solved] Spins Cruise does not pay out, locks account and does not respond

12th Jun. 2021, at 11:51 am CEST#4
0 Likes

Nobody has liked this post so far
No I never needed the support....never had any problems.

This post has been translated automatically

Moejo

[solved] Spins Cruise does not pay out, locks account and does not respond

17th Jun. 2021, at 01:05 pm CEST#5
0 Likes

Nobody has liked this post so far
Let's have a little update:

I was accused of having two accounts there, which is definitely not the case.

After I called in the MGA, my account was reactivated following their intervention and the payment is now being processed.

For me personally it was the first and last time I played at the store, for me the behavior is just shameful as it gives the impression of not wanting to pay out wins under false pretenses.
Other players, who may not know who to turn to, may give up at that moment and give up the win..

For me Spinscruise is not serious

This post has been translated automatically

gamble1
Icon

[solved] Spins Cruise does not pay out, locks account and does not respond

17th Jun. 2021, at 02:00 pm CEST#6
0 Likes

Nobody has liked this post so far
Moejo wrote on 06/17/2021 at 1:05 pm: A little update:

I was accused of having two accounts there, which is definitely not the case.

After I called in the MGA, on their intervention my account was unlocked again and the payout is now in process.

For me personally it was the first and last time I played at the store, for me the behavior is just shameful as it gives the impression of not wanting to pay out wins under false pretenses.
Other players, who may not know who to turn to, may give up at that moment and give up the win..

For me Spinscruise is not serious

are soon gone for DE anyway

This post has been translated automatically

Caro
Expert

[solved] Spins Cruise does not pay out, locks account and does not respond

21st Jun. 2021, at 02:13 pm CEST#7
0 Likes

Nobody has liked this post so far
Unfortunately, I do not receive any feedback from Moejo. As the user had mentioned in his last post, his payout was processed and therefore I assume that he has received the payout by now.

This topic has been closed

This post has been translated automatically

Hot Topics21st Nov. 2024 at 06:09 pm CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately