Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Spins Cruise: Casino Cruise Warning

Topic created on 19th Oct. 2018 | Page: 1 of 1 | Answers: 7 | Views: 1,823
Gratler
Amateur

Casino Cruise Warning

19th Oct. 2018, at 02:38 pm CEST#1
1 Like

Liked this post: Avatar von Quilli Quilli
Hi guys, I received 55 free spins at Casino Cruise for signing up. Then I played around a bit and wanted to request a smaller payout. So far so good. It was my documents required for verification. These I have uploaded and since then the casino makes only problems. My proof of address was not accepted. On request in the chat (the chat contact lasted over 1 hour because I always had to wait 15 minutes for an answer from the support staff...) I was told that I have not uploaded a document (which is not true, I have definitely done). I uploaded it again and got a negative feedback again. When I asked in the chat what was wrong this time, the support has simply left the chat without giving me any information... Have now tried it for the 3rd time and am curious if it goes through this time...

It also says that every upload will be processed within 24 hours (except in exceptional cases it can take up to 72 hours). Of course, with me now every reaction of the casino took AT LEAST 72 hours.

So I can only advise you not to Deposit in this casino, is so far definitely the worst casino in which I have ever played.

This post has been translated automatically

Gratler
Amateur

Casino Cruise Warning

19th Oct. 2018, at 05:47 pm CEST#2
0 Likes

Nobody has liked this post so far
I have just received (for the 3rd time) a negative feedback from the casino. I was told that a bank statement on which the address is visible is not sufficient but I should upload a bill from a utility company, although I was previously assured by support that the bank statement should be sufficient? Well, I will definitely not Deposit there and would advise you not to do that either or to get verified first before you play there...

This post has been translated automatically

upola
Legend

Casino Cruise Warning

19th Oct. 2018, at 07:15 pm CEST#3
0 Likes

Nobody has liked this post so far

I have never had any problems with the casino.

This post has been translated automatically

Huseyin
Experienced

Casino Cruise Warning

19th Oct. 2018, at 08:03 pm CEST#4
0 Likes

Nobody has liked this post so far
I also never had problems

This post has been translated automatically

Sunnyundflo
Top Member

Casino Cruise Warning

8th Nov. 2018, at 08:55 pm CET#5
0 Likes

Nobody has liked this post so far
just requested a payout and sent the documents ....
were rejected I should send them again ...
let's see

This post has been translated automatically

Anonym

Casino Cruise Warning

8th Nov. 2018, at 09:42 pm CET#6
0 Likes

Nobody has liked this post so far
With me, the Verification was also a bit difficult there...but then everything worked out and I received my money...a little patience is probably really needed here.

This post has been translated automatically

upola
Legend

Casino Cruise Warning

8th Nov. 2018, at 10:20 pm CET#7
1 Like

Liked this post: Avatar von sippi sippi
Whenever I read such nonsense.
Warning.
What do you want to warn about.
Just because there are a few problems with the verification.
I am a customer for several years and the payouts were in a few hours on my account

So get a grip on yourself.

This post has been translated automatically

sippi
Expert

Casino Cruise Warning

9th Nov. 2018, at 12:16 am CET#8
0 Likes

Nobody has liked this post so far
I agree, a warning is a bit too high. That the Verification sometimes, no matter which casino, does not always work right away, is "normal" and can have various reasons. I had at CC a few weeks ago no problems with the verification.

This post has been translated automatically

Hot Topics25th Nov. 2024 at 08:17 am CET

Sports betting
0
Gossip
0
Watch-out
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately