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Casino Secret: [solved] Payout request in process since 06.05.2020!!!

Topic created on 19th May. 2020 | Page: 1 of 1 | Answers: 7 | Views: 2,552
miggel
Visitor

[solved] Payout request in process since 06.05.2020!!!

19th May. 2020, at 09:01 pm CEST#1
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I have the following problem had won on 03.05.20 at CasinoSecret 1340€, then wanted to pay out this amount and then came the message not possible account must first be verified! Mhh I thought to myself had verified my account there a long time ago and also paid out several times.Ok so I asked in the chat because I got but only the answer that they write me by mail what's going on.So then came in the evening the email that my account is fully verified and that there was a technical problem.I could make any time a payout so I made a payout on 06.05.2020.Since that day, payment is pending click to cancel! On 12.05 I received after several attempts in the chat without response an email I should but make a picture of me with my ID together (face-Id).done everything uploaded again the error message "error when uploading" and sent again by email extra. Today on 19.05 then again an email received with:

Good day,


we will contact you regarding your player account.



Please send us the following documents:


- A picture of you as you show your ID card (passport, driver's license, etc.) front side.


This means Face-ID or am I wrong ??

have it then again sent by email because I can not upload it because then always comes the error message.


Can someone help me?

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Kleinkariert
Expert

[solved] Payout request in process since 06.05.2020!!!

19th May. 2020, at 09:29 pm CEST#2
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You have to hold the front of your ID card next to your face and take a picture. Sounds a bit ridiculous in my opinion, but the casinos will try anything.

If you still have problems contact Caro or Julian, they can speed things up a bit.

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miggel
Visitor

[solved] Payout request in process since 06.05.2020!!!

19th May. 2020, at 09:33 pm CEST#3
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Small-Colored


thank you so I did everything right naja not next to my face but held under my chin should but also count ....hope I times

Thank you very much for the answer I am new here on the site and do not really know me

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garfield68
Elite

[solved] Payout request in process since 06.05.2020!!!

19th May. 2020, at 09:45 pm CEST#4
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as far as I know you have to hold the really right next to your face, so they can compare that you and the guy on your ID are one and the same person... I also think it's stupid, but I had to do it already

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Caro
Expert

[solved] Payout request in process since 06.05.2020!!!

20th May. 2020, at 10:04 am CEST#5
1 Like

Liked this post: Avatar von miggel miggel
Hi miggel, I have sent you a private message via Communicator Greetings Caro

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CasinoSecret-Marie

[solved] Payout request in process since 06.05.2020!!!

20th May. 2020, at 02:18 pm CEST#6
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Liked this post: Avatar von miggel miggel
Hello Miggel, we would like to ask you to provide us with a copy of your ID card - front side to verify your player account.

Upload the documents on our website in your lobby in the "Documents" section under the "Account Settings" tab.
Thank you in advance for your understanding and cooperation.
With kind regards
CasinoSecret

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miggel
Visitor

[solved] Payout request in process since 06.05.2020!!!

20th May. 2020, at 09:06 pm CEST#7
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CasinoSecret-Marie wrote on 20.05.2020 at 14:18: Hello Miggel, we would like to ask you to provide us with a copy of your ID card - front side to verify your player account.

Upload the documents on our website in your lobby in the "Documents" section under the "Account Settings" tab.
Thank you in advance for your understanding and cooperation.
With kind regards
CasinoSecret

good evening thank you for your message I have sent by email the front of my ID card again because it does not work under account settings there is an error when uploading happens always

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Caro
Expert

[solved] Payout request in process since 06.05.2020!!!

22nd May. 2020, at 09:18 pm CEST#8
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miggel has just informed me that he received his money today. So the thread can be closed.

This thread was closed

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