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[solved] Casino Secret - no live support for four days and no answers to mail...
Nobody has liked this post so far
I like to forward so
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[solved] Casino Secret - no live support for four days and no answers to mail...
Nobody has liked this post so far
I then demanded that you send me a transaction list of my games where I can clearly show that I got none. Since then, no response, ansich very cool casino but very unfriendly support and now there is just keinie response to my question. Have even deposited there.
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[solved] Casino Secret - no live support for four days and no answers to mail...
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ätzend soas and csecret, apparently has only one support staff, as rarely as there is an answer on their FB page I have also left times ne message. But I only got an answer, because the question seems to have just undercut the amount of effort that was necessary to answer my question. How to build step by step the reputation of a trash casino to be and it is unfortunately seen with them for some time quite well. Too bad also always say that this store with little effort could be a top OC, but they seem to just really do not want to
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[solved] Casino Secret - no live support for four days and no answers to mail...
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Matthias
Good day dear GJ Community and Will777,
we have responded to your request, unfortunately it was not clear from your first request which offer you are referring to. Only when contacting us for the second time it became clear which free spins you were referring to and both offers were already active on your account. We always recommend our players to clear their cookies and caches (this has an influence on a smooth process).
Nevertheless, we agree with the community that we do not have the ability to respond to requests immediately, but we will do our best to respond to everyone as soon as possible
We hope to provide you with a better service in the very near future
Until then we ask for your understanding and patience. Your concerns are taken very seriously and will be answered
Thank you very much!
CasinoSecret-Marie
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[solved] Casino Secret - no live support for four days and no answers to mail...
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Matthias
Hello Myoko,
thank you very much for your contribution.
There can be occasional delays with PaySafe deposits as we have to wait until we receive the funds from PaySafe. Generally, if we do not receive the funds within 24 hours, they will be credited back to your PaySafe account
Of course our payment department will check cases that go beyond this period and will contact PaySafe directly
We sincerely hope that you have received your credit and are enjoying our site to the fullest
Kind regards,
CasinoSecret-Marie
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[solved] Casino Secret - no live support for four days and no answers to mail...
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gagapapamama,
Klempo77
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[solved] Casino Secret - no live support for four days and no answers to mail...
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Is even the same lady who has answered here
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[solved] Casino Secret - no live support for four days and no answers to mail...
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R0UNDER
@Alexj I would be happy if you would therefore open a new topic to your complaint.
This topic has been closed
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