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Casino Secret: [solved] Casino Secret - no live support for four days and no answers to mail inquiries (Page 2)

Topic created on 02nd Mar. 2020 | Page: 2 of 2 | Answers: 17 | Views: 3,756
Caro
Expert

[solved] Casino Secret - no live support for four days and no answers to mail...

4th Mar. 2020, at 03:36 pm CET#11
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Will777 wrote on 04.03.2020 at 12:37 pm
I received a message on which I immediately wrote back because it seems that they did not seriously care about my request or did not really understand my messages or did not want to understand. However. Since then Casino Secret is out of the support business. No Live Chat, no replies...nothing. I still have not been credited the 25 pending free spins from February 27th (day one after initial deposit).

Almost a week has passed and up to this point Casino Secret has only managed to tug at my nerves.

To GJ: If you now ask a second time I would like to know how derren answer / apology is and whether they have planned to work in the future so.

After the endless story, the casino has a lot to make up for. An apology in the form of 100 free spins plus the outstanding free spins after my FTD would be more than appropriate and may be forwarded to the management. Hope for a quick response.


Greetings

I like to forward so

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alexj
Rookie

[solved] Casino Secret - no live support for four days and no answers to mail...

4th Mar. 2020, at 05:47 pm CET#12
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Even I have reported that a Cashback game has given me no cashback and that I should please book on it or otherwise compensate. Then the woman from support said 2 days ago that according to my history but cashback has given what is complete Schawchsinn.

I then demanded that you send me a transaction list of my games where I can clearly show that I got none. Since then, no response, ansich very cool casino but very unfriendly support and now there is just keinie response to my question. Have even deposited there.

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Jupp2206
Amateur

[solved] Casino Secret - no live support for four days and no answers to mail...

4th Mar. 2020, at 10:37 pm CET#13
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alexj wrote on 04.03.2020 at 17:47 clock: Even I have reported that a Cashback game has given me no cashback and they should please book me on it or otherwise compensate. Then the woman from support said 2 days ago that according to my history but cashback has given what is complete Schawchsinn.

I then demanded that you send me a transaction list of my games where I can clearly show that I got none. Since then, no response, ansich very cool casino but very unfriendly support and now there is just keinie response to my question. Have even deposited there.

ätzend soas and csecret, apparently has only one support staff, as rarely as there is an answer on their FB page I have also left times ne message. But I only got an answer, because the question seems to have just undercut the amount of effort that was necessary to answer my question. How to build step by step the reputation of a trash casino to be and it is unfortunately seen with them for some time quite well. Too bad also always say that this store with little effort could be a top OC, but they seem to just really do not want to

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CasinoSecret-Marie

[solved] Casino Secret - no live support for four days and no answers to mail...

6th Mar. 2020, at 09:24 am CET#14
1 Like

Liked this post: Avatar von Matthias Matthias
Will777 wrote on 04.03.2020 at 12:37 pm
I received a message on which I immediately wrote back because it seems that they did not seriously care about my request or did not really understand my messages or did not want to understand. However. Since then Casino Secret is out of the support business. No Live Chat, no replies...nothing. I still have not been credited the 25 pending free spins from February 27th (day one after initial deposit).

Almost a week has passed and up to this point Casino Secret has only managed to tug at my nerves.

To GJ: If you now ask a second time I would like to know how derren answer / apology is and whether they have planned to work in the future so.

After the endless story, the casino has a lot to make up for. An apology in the form of 100 free spins plus the outstanding free spins after my FTD would be more than appropriate and may be forwarded to the management. Hope for a quick response.


Greetings

Good day dear GJ Community and Will777,

we have responded to your request, unfortunately it was not clear from your first request which offer you are referring to. Only when contacting us for the second time it became clear which free spins you were referring to and both offers were already active on your account. We always recommend our players to clear their cookies and caches (this has an influence on a smooth process).

Nevertheless, we agree with the community that we do not have the ability to respond to requests immediately, but we will do our best to respond to everyone as soon as possible
We hope to provide you with a better service in the very near future

Until then we ask for your understanding and patience. Your concerns are taken very seriously and will be answered

Thank you very much!

CasinoSecret-Marie

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CasinoSecret-Marie

[solved] Casino Secret - no live support for four days and no answers to mail...

6th Mar. 2020, at 09:32 am CET#15
1 Like

Liked this post: Avatar von Matthias Matthias
Myoko wrote on 03.03.2020 at 06:40: Good Morning
I deposited last night 20€ with Paysafecard in this casino which are not yet shown on my account. I immediately wrote to the support and am now waiting... Hopefully it will not take several days until something happens......

Hello Myoko,

thank you very much for your contribution.

There can be occasional delays with PaySafe deposits as we have to wait until we receive the funds from PaySafe. Generally, if we do not receive the funds within 24 hours, they will be credited back to your PaySafe account

Of course our payment department will check cases that go beyond this period and will contact PaySafe directly

We sincerely hope that you have received your credit and are enjoying our site to the fullest

Kind regards,

CasinoSecret-Marie

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G****e

[solved] Casino Secret - no live support for four days and no answers to mail...

6th Mar. 2020, at 09:37 am CET#16
2 Likes

Liked this post: Avatar von gagapapamama gagapapamama, Avatar von Klempo77 Klempo77
Casino Secret should give us some free spins because of the inconvenience. Just a small suggestion 😜

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alexj
Rookie

[solved] Casino Secret - no live support for four days and no answers to mail...

8th Mar. 2020, at 05:21 pm CET#17
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My request is not answered until today and of course I get no answer here, but you have given the others an answer. You know that I am in the right and they can not prove that I have received cashback. I'm also no longer about Cashback but simply to admit the principle times that there was no cashback and the error lies with them.

Is even the same lady who has answered here

alexj

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Julian
Elite

[solved] Casino Secret - no live support for four days and no answers to mail...

8th Mar. 2020, at 09:09 pm CET#18
1 Like

Liked this post: Avatar von R0UNDER R0UNDER
Since the problem was solved by the thread creator I will have to close the topic to keep the overview.

@Alexj I would be happy if you would therefore open a new topic to your complaint.

This topic has been closed

This post has been translated automatically

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