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Casino Secret: [solved] Casino Secret - no live support for four days and no answers to mail inquiries

Topic created on 02nd Mar. 2020 | Page: 1 of 2 | Answers: 17 | Views: 3,767
R0UNDER
Top Member

[solved] Casino Secret - no live support for four days and no answers to mail...

2nd Mar. 2020, at 02:51 pm CET#1
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Hello,

no live support has been available for four days. Casino Secret does not answer any of my requests. I have not had to experience anything like this before.

Maybe GJ can ask why everything is at a standstill.

Thanks

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voerde
Expert

[solved] Casino Secret - no live support for four days and no answers to mail...

2nd Mar. 2020, at 02:53 pm CET#2
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Will777 wrote on 02/03/2020 at 14:51: Hello,

there is no live support available for the last four days. Casino Secret is not answering any of my queries. I have not had to experience anything like this in this form.

Maybe GJ can ask why everything is at a standstill.

Thanks

i am also waiting for an answer from them

This post has been translated automatically

Caro
Expert

[solved] Casino Secret - no live support for four days and no answers to mail...

2nd Mar. 2020, at 02:57 pm CET#3
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Heyhey, I just forwarded the thread to the casino manager. Maybe they are still having technical difficulties?! That was the last post at the end of January:

Dear GJ Community,
we have encountered some technical difficulties. We would like to apologize for that.

We are still working on it and hope to have the website up and running as soon as possible, but for player safety we decided to
to fix all the problems first before we go live again.

We apologize for any inconvenience caused

MfG
CasinoSecret Team

This post has been translated automatically

R0UNDER
Top Member

[solved] Casino Secret - no live support for four days and no answers to mail...

2nd Mar. 2020, at 03:05 pm CET#4
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Caro wrote on 02/03/2020 at 14:57: Heyhey, I just forwarded the thread to the casino manager. Maybe they are still having technical difficulties!!! That was the last post at the end of January:

Dear GJ Community,
we have encountered some technical difficulties. We would like to apologize for that.

We are still working on it and hope to have the website up and running as soon as possible, but for player safety we decided to
to fix all the problems first before we go live again.

We apologize for any inconvenience caused

MfG
CasinoSecret Team

I had noticed that the page was completely unavailable. Only this is now no longer a topic because the page is available again for a long time. It is exclusively about the support that simply does not respond at all. My messages nbeim live support are not even opened for four days.

This post has been translated automatically

Caro
Expert

[solved] Casino Secret - no live support for four days and no answers to mail...

2nd Mar. 2020, at 03:43 pm CET#5
1 Like

Liked this post: Avatar von R0UNDER R0UNDER
hmm funny... I am waiting for feedback from the manager

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Caro
Expert

[solved] Casino Secret - no live support for four days and no answers to mail...

2nd Mar. 2020, at 09:46 pm CET#6
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So the manager apologizes and just says that the CS will immediately take care of all open questions and the staff will answer your inquiries as soon as possible

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schwede666
Top Member

[solved] Casino Secret - no live support for four days and no answers to mail...

2nd Mar. 2020, at 10:19 pm CET#7
1 Like

Liked this post: Avatar von CasinoSecret-Marie CasinoSecret-Marie
Have yesterday and today so about 1h gambled on the site and had no problems at all (except that I have won nothing).

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Rebelllady26
Experienced

[solved] Casino Secret - no live support for four days and no answers to mail...

3rd Mar. 2020, at 05:49 am CET#8
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Know the problem. Finally got an answer to 2 questions last night after 3 days

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Myoko
Visitor

[solved] Casino Secret - no live support for four days and no answers to mail...

3rd Mar. 2020, at 06:40 am CET#9
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Good morning
I have deposited last night 20€ with Paysafecard in this casino which are not yet displayed on my account. I immediately wrote to the support and am now waiting... Hopefully it will not take several days until something happens......

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R0UNDER
Top Member

[solved] Casino Secret - no live support for four days and no answers to mail...

4th Mar. 2020, at 12:37 pm CET#10
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Caro wrote on 02.03.2020 at 21:46: So the manager apologizes and just means that the CS will immediately take care of any outstanding issues and the staff will answer your inquiries as soon as possible.

I received a message to which I immediately wrote back because they apparently did not seriously care about my request or did not really understand my messages or did not want to understand. However. Since then Casino Secret is out of the support business. No Live Chat, no replies...nothing. I still have not been credited the 25 pending free spins from February 27th (day one after initial deposit).

Almost a week has passed and up to this point Casino Secret has only managed to tug at my nerves.

To GJ: If you now ask a second time I would like to know how derren answer / apology is and whether they have planned to work in the future so.

After the endless story, the casino has a lot to make up for. An apology in the form of 100 free spins plus the outstanding free spins after my FTD would be more than appropriate and may be forwarded to the management. Hope for a quick response.


Greetings

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