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Casino Secret: Experience/problem with Casino Secret

Topic created on 15th Dec. 2018 | Page: 1 of 3 | Answers: 24 | Views: 6,385
Anonym

Experience/problem with Casino Secret

15th Dec. 2018, at 03:19 pm CET#14
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Good day,
after Gamblejoe promoted the new Casino Secret I decided to Deposit 25 euro via Sofort Überweisung. After I have a good win in La Dolce Vita and Jungle Spirit I have requested 1 time a withdrawal of 150 and 1 withdrawal of 60 euro. This is now about 20h ago
Another user and me no payout is shown in the transaction history
Here is a picture:A****mA****m " /&gt

On inquiries in the Live Chat and by email is not reacted. Where in the live chat is: average response time: 10 Minutes.

Does anyone else here have this problem? Or has anyone here ever received money from this casino?

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T0uchTheSky
Elite

Experience/problem with Casino Secret

15th Dec. 2018, at 03:49 pm CET#1
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Ditto, that's exactly how it looks to me. If I can't see my payout listed anywhere in a casino, I put 0% trust in it.

As I wrote in my comment under the review of this casino, how did this casino get 4 stars from GJ. If a player can not even see his payout, this is a very very big shortcomings and the casino should actually not be included here, now please do not come back with comments like the casino is still very new

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T0uchTheSky
Elite

Experience/problem with Casino Secret

17th Dec. 2018, at 09:21 pm CET#2
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Today after 3 days I got an email from Casino Secret telling me that my ID is verified and now I am supposed to send something to verify my address even though on Friday I already uploaded my ID,my bank statement and an October 2018 bill from my internet Provider Vodafone

I still don't see my payout listed anywhere in my account until today,


P.s. It is in my case only about 50 euros.

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Rasmik12
Top Member

Experience/problem with Casino Secret

17th Dec. 2018, at 09:29 pm CET#3
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In my case, they paid out within 15 hours. It was a first payment, I would not have to verify my account before.
Everything as Christoph has written in his article.
For me, the payout was also not visible in the history, only after it was completed.

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Anonym

Experience/problem with Casino Secret

19th Dec. 2018, at 03:40 pm CET#4
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Really the worst casino ever! After 2 days you suddenly write that I should verify myself. Although it already said the following on Monday

A****m A****m " /&gt

Whistle casino! That makes me really angry to be lied to there first!..

Only 3 days before write it was paid out and after 3 days they write that they want documents, and then can only be paid out.

Do not play there!.

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Anonym

Experience/problem with Casino Secret

19th Dec. 2018, at 03:50 pm CET#5
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I do not understand one thing... Here in the thread and under the article of Christoph many have complained about the casino, it was rated only once so far. Man people... Writes but a rating and makes it there kund how crappy the casino is. So that it is immediately apparent to everyone!

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Anonym

Experience/problem with Casino Secret

19th Dec. 2018, at 04:05 pm CET#6
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Ronny1982 wrote on 19.12.2018 at 15:50: I do not understand one thing... Here in the thread and under Christoph's article many have complained about the casino, rated it only once so far. Geez guys... Write a review and makes it known there how shitty the casino is. So that it is immediately apparent to everyone!

Yes, I had also before, but factors such as the duration of the payout can be badly evaluated, if you have not yet received the money.

I actually wanted to give a relatively average rating, because I felt the casino as quite okay. But through this now they get a very very bad.

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upola
Legend

Experience/problem with Casino Secret

19th Dec. 2018, at 04:05 pm CET#7
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Have any of you contacted Christoph?

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Anonym

Experience/problem with Casino Secret

19th Dec. 2018, at 04:10 pm CET#8
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upola wrote on 12/19/2018 at 16:05: Have any of you contacted Christoph?

No, not yet. So far I had no reason to complain. Since Monday I actually thought I get my money without any problems...

But that is probably not so....

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Rasmik12
Top Member

Experience/problem with Casino Secret

19th Dec. 2018, at 04:18 pm CET#9
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@Green: But doesn't it say that the payout was successfully processed and the amount should be in your account within 5 days? And the update of your address should only run in parallel?

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